stavio sam 100 dolara u kazino sa svoje kreditne kartice i tokom dva dana igrao sam i osvojio do 80.000 dolara, a zatim sam dostavio svoju ličnu kartu i dokumente koji su odobreni i podneo sam zahtev za isplatu od 2500 dolara dan kasnije dobijam ovu poruku ,
support@redstagcasino.com
5:42 (pre 2 sata)
meni, RS0794915897
Dragi Aron,
Nadam se da će vas ova poruka dobro naći. Obraćamo vam se da vam pružimo ažuriranje o vašem nedavnom zahtevu za povlačenje u iznosu od 2.500,00 USD
Razumemo koliko je ovo važno za vas i želimo da počnemo tako što ćemo izraziti naše iskreno izvinjenje za eventualne neprijatnosti.
Čini se da je došlo do malog previda u vezi sa našim uslovima i odredbama promotivnog bonusa. Dok igrate sa saldom bonusa na depozit dobrodošlice, čini se da su neke od vaših pojedinačnih opklada premašile granicu od 5,00 dolara.
Razumemo da primanje ove vesti može biti razočaravajuće i želimo da vas podržimo kroz ovaj proces na svakom koraku. Hajde da zajedno razložimo detalje:
Da biste ispunili uslove, potrebno je da uložite ukupno 12.584,00 USD na igre koje ispunjavaju uslove. Ovo uključuje vaš početni iznos depozita od 100,00 dolara, primljeni iznos bonusa od 311,00 dolara pomnožen sa 30, i dobitke besplatnih okretaja od 6,35 dolara pomnožene sa 40.
Želimo da vas podsetimo:
• Maksimalna dozvoljena opklada sa bilo kojim delom bonusa na depozit dobrodošlice je 5,00 dolara. Prekoračenje ovog ograničenja može rezultirati gubitkom dobitaka nakon ove tačke.
Evo šta smo uradili na vašem nalogu:
• Iznos povlačenja: 2.500,00 USD
• Obrnuto: 2.500,00 USD
• Poništeno: $73,476.94
Vratili smo vašem saldu iznos koji je bio prisutan kada su stavljene vaše prve opklade preko 5,00 USD, što je iznosilo 284,99 USD. Ovo vam daje još jednu priliku da ispunite uslove za klađenje.
• Opkladeno: 371,80 dolara
• Nedostaje: 12.212,20 dolara
Tu smo da vam pružimo podršku i pomoć koja vam je potrebna. Ako imate bilo kakvih pitanja ili nedoumica, ne oklevajte da se obratite. Naš posvećeni tim je tu za vas na svakom koraku.
Topli pozdrav,
Odeljenje za reviziju
Red Stag Casino
i put 100 dollors in the casino from my credit card and over two days i played and won up to $80,000 then submitted my id and documents they were approved and i put in a request in for a $2500 payout the a day later i get this message,
support@redstagcasino.com
5:42 AM (2 hours ago)
to me, RS0794915897
Dear Aaron,
I hope this message finds you well. We're reaching out to provide you with an update on your recent withdrawal request for $2.500.00
We understand how important this is for you, and we want to start by expressing our genuine apologies for any inconvenience caused.
It appears that there was a slight oversight regarding our promotional bonus terms and conditions. While playing with a welcome deposit bonus balance, it seems that some of your single wagers exceeded the $5.00 limit.
We understand that receiving this news may be disappointing, and we want to support you through this process every step of the way. Let's break down the details together:
To meet the requirements, you need to wager a total of $12,584.00 on eligible games. This includes your initial Deposit Amount of $100.00, the Bonus Amount received of $311.00 multiplied by 30, and the free spins wins of $6.35 multiplied by 40.
We want to remind you:
• The maximum wager allowed with any portion of a Welcome Deposit Bonus is $5.00. Going over this limit may result in the forfeiture of winnings beyond this point.
Here's what we've done on your account:
• Withdrawal Amount: $2,500.00
• Reversed: $2,500.00
• Voided: $73,476.94
We've credited back to your balance the amount present when your first bets over $5.00 were placed, which was $284.99. This gives you another chance to meet the wagering requirements.
• Wagered: $371.80
• Missing: $12,212.20
We are here to provide you with the support and assistance you need. If you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is here for you every step of the way.
Warm regards,
Audit Department
Red Stag Casino
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