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Hello, admittedly, I'm basically almost exclusively involved in sports betting. Now I made 2 withdrawal requests (over 48 hours ago) and the total value is almost 2300 euros. I always take breaks and have already gambled away a lot of money there. With payout requests, annoying waiting is often the order of the day. I'm really nervous now. My job is currently keeping me from playing at least until the end of the week. Because I can cancel the payment at any time.

I've been in the process of permanently closing this account for some time. But that doesn't work, because I can always quickly open it again. In this respect, the value in dispute is actually much higher.

I found other solutions and won't play there anymore, it's just unfair there and I'm really scared that I won't get the money paid out. I need it urgently, at least by the end of the week. Thank you for your effort.

Hallo zugegebenermassen bin ich grundsätzlich fast nur am Sportwetten. Jetzt habe ich 2 Auszahlungsanträge getätigt(vor über 48 Stunden) und der Gesamtwert ist fast 2300 Euro. Ich mache immer mal wieder Pausen und habe insgesamt schon sehr viel Geld dort verzockt. Bei Auszahlungsanfragen ist immer oft nerviges Warten angesagt. Mittlerweile bin ich echt nervös. Mein Job hält mich derzeit davon ab weiterzuspielen zumindest bis Ende der Woche. Denn ich kann die Auszahlung jederzeit stornieren.

Ich bin seit einiger Zeit dabei dieses Konto permanent schliessen zu lassen. Das funktioniert aber nicht, denn ich kann es immer schnell wieder öffnen. Insofern ist der Streitwert eigentlich auch viel höher.

Ich habe andere Lösungen gefunden und werde dort nicht mehr spielen, es ist einfach unfair dort und ich habe echt Schiss dass ich das geld nicht ausgezahlt bekomme. Ich brauche es dringend, zumindest am Ende der Woche. Danke für euer Bemühen.

Dear jensgragen1974,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello I was notified this morning that my money has been paid out. I expect it to be in the bank account by the end of the week. Nevertheless, this provider is a black sheep. Player protection is disastrous. I can't imagine that they have little profit. You benefit from people addicted to gambling who gamble away the money they have won.

Hallo mir wurde heute heute morgen angezeigt dass mein Geld ausbezahlt worden ist. Ichr echne damit bis Ende der Woche auf dem Bankkonto. Nichtsdestotrotz ist dieser Anbieter ein schwarzes Schaf. Spielerschutz ist katastrophal. Ich kann mir nicht vorstellen dass die nur wenig Gewinn haben. Sie profitieren von spielsüchtigen Menschen welche gewonnenes Geld doch noch verzocken.

Thank you very much for the update, jensgragen1974. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear jensgragen1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.