Hvala vam puno na odgovoru, Baddi86. Razumem vašu zabrinutost, ali da budemo potpuno transparentni, tehnički je nemoguće da se depozit uplaćen preko vašeg računa i načina plaćanja greškom pripiše na račun nekog drugog. Ako je depozit pravilno uplaćen preko vašeg naloga, ne postoji scenario u kojem bi on bio pripisan drugom igraču - posebno onom koji sedi odmah do vas. (Kakva slučajnost?)
Dodatno, moram da naglasim da kada zahtevaju povlačenje ili povraćaj depozita, kazina zahtevaju dokaz o uplati. Ako se ime na načinu plaćanja ne poklapa sa imenom vlasnika kazino naloga, kazino neće odobriti dokumente, što onemogućava obradu povraćaja sredstava.
S obzirom na ove okolnosti, nismo u mogućnosti da dodatno pomognemo u ovom slučaju i ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Thank you very much for your reply, Baddy86. I understand your concerns, but to be completely transparent, it is technically impossible for a deposit made through your account and payment method to be credited to someone else's account by mistake. If the deposit was made correctly through your account, there is no scenario in which it would be credited to another player—especially one sitting right next to you. (What a coincidence?)
Additionally, I must emphasize that when requesting a withdrawal or a deposit refund, casinos require proof of payment. If the name on the payment method does not match the name of the casino account holder, the documents will not be approved by the casino, making it impossible to process the refund.
Given these circumstances, we are unable to assist further in this case and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno: