The player from Germany has been waiting for three months to withdraw winnings from Revolution Casino. They encounter a request for a transaction history from Jeton for July 2024, despite not having deposited anything until August. The player has not received a response from customer support after being told their issue would be forwarded for resolution.
Igrač iz Nemačke čeka tri meseca da podigne dobitak iz Revolution kazina. Nailaze na zahtev za istoriju transakcija od Jetona za jul 2024, uprkos tome što nisu ništa deponovali do avgusta. Igrač nije dobio odgovor od korisničke podrške nakon što mu je rečeno da će njegov problem biti prosleđen na rešavanje.
Poštovani gospodine ili gospođo,
Dugo sam čekao da moj dobitak bude isplaćen u Revolution kazinu.
Nakon mnogo godina, pošto nisam dobio nikakvu e-poštu, primetio sam pod karticom za verifikaciju da žele istoriju transakcija od Jetona za jul 2024.
Proverio sam podatke i smatrao ih je čudnim jer sam shvatio da nisam ništa položio u junu.
Moj prvi depozit je bio u avgustu, tačnije 27.08.24.
Ovo možete videti na snimcima ekrana:
I ovde možete videti da se traži julska istorija:
Pošto mi je ovo bilo tako čudno, otišao sam u ćaskanje uživo da pitam da li je u pitanju nesporazum ili greška. Zašto bi oni želeli julsku izjavu ako sam u kazinu prvi put položio depozit u avgustu?
Podrška u ćaskanju uživo je tada rekla da će ovo proslediti kako bi se situacija rešila i da će me kontaktirati putem e-pošte.
Međutim, to je bilo pre najmanje dve nedelje i, nažalost, od tada se nisam javio iz kazina.
Bilo bi lepo kada bih mogao da razgovaram sa kazinom kako bi se slučaj mogao brzo i efikasno rešiti.
Polako mi ponestaje strpljenja, moram još duže da čekam na svoj novac samo zato što ne dobijam odgovor.
srdačan pozdrav,
Ninosch
Dear Sir or Madam,
I have been waiting for a long time for my winnings to be paid out at Revolution Casino.
After ages, since I didn't receive any email, I noticed under the verification tab that they want a transaction history from Jeton for July 2024.
I checked the data and found it odd because I realized I hadn't deposited anything in June.
My first deposit was in August, specifically on 27.08.24.
You can see this in the screenshots:
And here you can see that the July history is requested:
Because I found this so strange, I went to the live chat to ask if it was a misunderstanding or an error. Why would they want a July statement if I only deposited at the casino for the first time in August?
The support in the live chat then said they would forward this to resolve the situation, and I would be contacted by email.
However, that was at least two weeks ago, and unfortunately, I have not heard back from the casino since.
It would be nice if I could have a conversation with the casino so the case can be resolved quickly and efficiently.
I am slowly running out of patience, having to wait even longer for my money just because I am not getting a response.
Kind regards,
Ninosch
Sehr geehrte Damen und Herren,
Schon lange warte ich auf meine Gewinnauszahlung im Revolution Casino.
Nach Ewigkeiten, da ich auch keine Email erhalten habe, sehe ich dass unter den Verifizierungsreiter steht, dass sie einen Transaktionsverlauf von Jeton für den Juli 2024 haben wollen.
Ich habe die Daten überprüft und fand es merkwürdig, denn mir ist aufgefallen, dass ich im Juni nie eingezahlt hatte.
Meine erste Einzahlung war im August. Und zwar exakt am 27.08.24.
Hier können Sie das auf dem Screenshots einsehen:
Und hier sehen Sie dass der Verlauf vom Juli angefordert wird:
Da ich das ganze so merkwürdig fand, ging ich in den Livechat um nachzufragen, ob es sich um ein Missverständnis oder einen Fehler handelt. Wieso wollten sie einen Juliauszug, wenn ich erst im August das erste Mal im Casino eingezahlt hatte?
Der Support im Livechat meinte dann, dass er dies weiter leiten wird, um die Situation zu klären und ich per Mail dann kontaktiert werde.
Das ist allerdings nun auch schon mindestens zwei Wochen her und leider habe ich seither vom Casino nichts mehr gehört.
Es wäre schön, wenn man mit dem Casino ins Gespräch kommen könnte, sodass man denn Fall nun schnell und effizient lösen kann.
Denn ich habe langsam keine Geduld mehr, noch weiter solange auf mein Geld warten zu müssen, nur weil ich keine Antwort bekomme.
Freundliche Grüße
Ninosch
Dragi Ninosch,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC (Knov Iour Customer) verifikacija ključni proces koji osigurava da se sredstva šalju pravom vlasniku. Pošto ustanove za kockanje rade na mreži i ne mogu fizički da verifikuju identitet svakog igrača, oslanjaju se na dokumentaciju da bi ispunile zakonske i regulatorne zahteve.
Iako razumem da neki od traženih dokumenata mogu izgledati preterani, kazina obično imaju posebne razloge za njihovo traženje, često vezane za poštovanje zakona o sprečavanju pranja novca i merama za sprečavanje prevara.
Možete li da potvrdite da li ste dostavili svoj bankovni izvod za jul Jeton na zahtev kazina? Pored toga, da li su svi vaši drugi lični dokumenti uspešno odobreni i verifikovani?
Kada kazino ima sve potrebne dokumente, proces verifikacije bi trebalo da se završi odmah, što vam omogućava da nastavite sa povlačenjem.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Ninosch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC (Know Your Customer) verification is a crucial process that ensures funds are sent to the rightful owner. Since gambling establishments operate online and cannot physically verify each player's identity, they rely on documentation to fulfill legal and regulatory requirements.
While I understand that some of the requested documents might seem excessive, casinos typically have specific reasons for requesting them, often tied to compliance with anti-money laundering laws and fraud prevention measures.
Could you please confirm if you have submitted your July Jeton bank statement as requested by the casino? Additionally, have all your other identity documents been successfully approved and verified?
Once the casino has all the required documents, the verification process should be completed promptly, allowing you to proceed with your withdrawal.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Razumem to, ali poenta je bila da je sam kazino rekao da će ispitati slučaj i javiti mi se. Zato što sam pitao da li je julski bankovni izvod tačan.
Jedino što još nisam dobio odgovor, kao što mi je obećano, da se ne bih nepotrebno mučio oko pribavljanja dokumenata koji mi na kraju nisu potrebni.
Na kraju krajeva, to me košta izuzetno mnogo vremena.
I understand that, but the point was that the casino itself said that they would look into the case and get back to me. Because I had asked whether the July bank statement was correct.
The only thing is that I have not yet received an answer, as I was promised, so that I do not have to go to unnecessary trouble to acquire documents that I do not need in the end.
After all, it costs me an extremely large amount of time.
Das verstehe ich, es ging aber darum, dass das Casino selber gemeint hat, sie überprüft den Fall und meldet sich bei mir. Weil ich nachgefragt hatte, ob das mit dem Juli Kontoauszug seine Richtigkeit hat.
Es geht nur darum, dass ich bisher keine Antwort erhalten habe, wie mir versprochen wurde, damit ich jetzt nicht unnötige Mühen habe, Dokumente zu erwerben, die ich am Ende dann doch nicht benötige.
Schließlich kostet mich das auch extrem viel Zeit.
Razumem tvoju zabrinutost. Međutim, najbolja stvar koju za sada možete da uradite je da pošaljete svoju Jeton izjavu za jul kao što se zahteva u odeljku za verifikaciju vašeg kazino profila. Bez dostavljanja traženih dokumenata za verifikaciju, nismo u mogućnosti da nastavimo sa istragom i da vam pomognemo u vezi sa ovom žalbom.
I understand your concern. However, the best thing you can do for now is submit your Jeton statement for July as requested in the verification section of your casino profile. Without providing the requested documents for verification, we are unable to continue with the investigation and assist you with this complaint.
Pošto sam trenutno na odmoru do 2. januara 2025., nemam pristup i ne možete jednostavno preuzeti izvod za bilo koji mesec na Jetonu.
Morao bih da otvorim svaku transakciju od jula i napravim snimak ekrana svake od njih, a imao sam nekoliko transakcija u julu. Zašto bih sada radio toliko sati kada kazino nema veze sa julom? Zašto žele izjavu iz jula kada sam tek u avgustu prvi put položio depozit u kazino?
I dalje ne razumem.
Bio bih zahvalan na objašnjenju iz Revolution Casino-a.
Hvala vam puno
Since I am currently on vacation until January 2, 2025, I do not have access and you cannot simply download a statement for any month on Jeton.
I would have to open up every transaction from July and take a screenshot of each one, and I had a few transactions in July. Why should I put in so many hours of work now when the casino has nothing to do with July? Why do they want a statement from July when I only deposited into the casino for the first time in August?
I still don't understand.
I would be grateful for an explanation from Revolution Casino.
Thank you very much
Da ich aktuell bis zum 02.01.25 im Urlaub bin, habe ich keinen Zugriff und man kann auf Jeton auch nicht einfach einen Auszug von einem beliebigen Monat runterladen.
Ich müsste jeder Transaktion vom Juli aufklappen und einzeln einen Screenshot davon machen und ich hatte einige Transaktionen im Juli. Warum soll ich mir jetzt soviele Stunden Arbeit zumuten, wenn das Casino mit dem Juli rein gar nichts zu tun hat? Warum wollen die einen Auszug vom Juli, wenn ich erst im August das erste Mal ins Casino eingezahlt habe?
Verstehe ich nach wie vor nicht.
Ich wäre dankbar über eine Erklärung von Seiten des Revolution Casinos aus.
Lieben Dank
Postoji li način da se zatraži PDF izjava direktno od Jetona? Da li ste ranije poslali Jeton izjave kazinu kao snimke ekrana i da li su one odobrene?
Razumem da zahtev kazina može izgledati opsežan, ali imajte na umu da naša politika zahteva saradnju igrača pre nego što možemo da se obratimo kazinu za pomoć.
Hvala vam na razumevanju i radujem se vašem odgovoru.
Is there any way to request a PDF statement directly from Jeton? Have you previously submitted Jeton statements to the casino as screenshots, and were they approved?
I understand that the casino's request may seem extensive, but please note that our policy requires the player’s cooperation before we can approach the casino for assistance.
Thank you for your understanding, and I look forward to your reply.
Ne, ne postoji način da se to uradi. Već sam nekoliko puta razgovarao sa Jetonom u ćaskanju uživo u vezi sa izvodom naloga. Ovo je moguće samo preko MiFiniti.
Zato mi je toliko važno da se prvo razjasni zašto se traži jul kada sam deponovao tek u avgustu. Zato što bih se baš naljutio da sam kazinu poslao izjavu iz jula, što bi podrazumevalo mnogo truda, a onda su posle rekli da nam je ipak potreban avgust.
Samo ne razumem poentu svega ovoga. Ne bih se iznenadio ako zatraže moju biografiju ili žele da vide moje porodično stablo na kraju.
Kako da dokažem da sam ja nakon što sam već poslao toliko dokumentacije u kazino?
Voleo bih da se pripremim za jul, ali mi treba malo vremena za to. Bio bih zahvalan da su me iz kazina uverili da im je to zaista potrebno, jer kada sam to razjasnio u ćaskanju uživo, rekli su da se to za sada razjašnjava i da ću dobiti odgovor, koji nikada nisam dobio.
Ovo je samo dosadno...
No, there is no way to do that. I have already spoken to Jeton in live chat several times regarding the account statement issue. This is only possible via MiFinity.
That's why it's so important to me that it's first clarified why July is being requested when I only deposited in August. Because I would be really angry if I sent the casino a statement from July, which would involve a lot of effort, and then they said afterwards that we need August after all.
I just don't understand the point of all this. I wouldn't be surprised if they ask for my resume or want to see my family tree at the end.
How can I prove that I am me after I have already sent so much documentation to the casino?
I'd like to prepare for July, but I need some time for it. I would have been grateful if the casino had assured me that they really needed it, because when I clarified it in the live chat, they said that this was being clarified for now and that I would receive an answer, which I never received.
This is just annoying...
Nein es gibt keine Möglichkeit dazu, ich war da mit Jeton schon mehrfach im Livechat, bezüglich der Kontoauszugssache. Dies ist nur über MiFinity möglich.
Deswegen ist es mir so wichtig, dass vorerst geklärt wird, warum der Juli angefordert wird, wenn ich erst im August eingezahlt habe. Denn richtig sauer würde ich werden, wenn ich dem Casino nun einen Auszug vom Juli schicke, der mit extrem viel Aufwand verbunden ist und es dann aber im Nachhinein heißt, wir brauchen doch den August.
Ich verstehe denn Sinn hinter all dem einfach nicht. Würde mich nicht überraschen, wenn sie am Ende noch meinen Lebenslauf anfordern, oder meinen Familienstammbaum einsehen wollen.
Was soll daran beweisen, dass ich, ich bin, nachdem ich soviel Unterlagen schon ans Casino geschickt habe?
Ich bereite den Juli gerne vor, benötige aber dafür etwas Zeit. Ich wäre einfach dankbar gewesen, das Casino hätte mir versichert, dass sie denn wirklich brauchen, denn in der Abklärung im Livechat hieß es noch, dass dies vorerst abgeklärt wird und ich eine Antwort erhalte, die jedoch nie bei mir angekommen ist.
Sowas ärgert einfach..
Razumem tvoju frustraciju. Međutim, kao što sam naveo u svojim prethodnim odgovorima, kazino verovatno ima razlog da zatraži istoriju transakcija u julu. Predlažem da im pošaljete tražena dokumenta i sačekate dalje korake.
I understand your frustration. However, as I stated in my previous replies, the casino likely has a reason for requesting the July transaction history. I suggest sending them the requested documents and waiting for further steps.
Kazino je dobio moju julsku izjavu pre nekoliko dana, ali je ponovo odbio. Šta drugo da kažem?
The casino received my July statement several days ago, but rejected it again. What else can I say?
Das Casino hat den Juliauszug schon vor mehreren Tagen von mir erhalten, aber wieder abgelehnt. Was ich soll ich dazu noch sagen..
Prvo su tražili izvod iz jula. Ja sam to poslao. Onda su to ponovo odbili i hteli jul i avgust. I ja sam ih poslao. Ali oni su ih ponovo odbili.
First they wanted an extract from July. I sent that. Then they rejected it again and wanted July and August. I sent those too. But they rejected those again.
Zuerst wollten sie einen Auszug vom Juli. Den habe ich zugesendet. Dann haben sie es wieder abgelehnt und wollten den Juli und August. Die habe ich dann auch zugesendet. Aber die haben sie auch wieder abgelehnt.
Prosledite mi izjave koje ste poslali u kazino na proveru. Moja adresa e-pošte je veronika.f@casino.guru . Da li je kazino objasnio zašto su izjave odbijene? Da li ste otpremili dokumente u ispravnom formatu? Da li su sadržali vaše lične podatke?
Please forward me the statements you sent to the casino for verification. My email address is veronika.f@casino.guru. Has the casino explained why the statements were rejected? Did you upload the documents in the correct format? Did they contain your personal information?
Sada sam predao tražena dokumenta kazinu. Samo sumnjam da ćete konačno biti zadovoljni njima.
I have now submitted the requested documents to the casino. I just highly doubt that you will finally be satisfied with them.
Ich habe dem Casino nun die angeforderten Dokumente eingereicht. ich bezweifle nur stark, dass Sie sich damit nun endlich zufrieden stellen werden.
Dragi Casino Guru timu
Kako sam se plašio, kazino nije prihvatio dokumenta. Pogledajte dva snimka ekrana, jedan prikazuje šta je kazino tražio, a drugi pokazuje šta sam postavio za njih.
Kazino sada ponovo traži istoriju transakcija od jula do avgusta (pogledajte snimak ekrana)
Već ste nekoliko puta od mene primili snimke ekrana sa svim otvorenim transakcijama, pošto nije moguće zatražiti ovu istoriju transakcija kao PDF izvod iz starog Jeton novčanika.
Tako da kazino od mene traži dokumente koje ne mogu da pružim, a ne mogu ni da radim magiju.
Zaista bih pozdravio ako bi stvari konačno krenule napred.
Hvala unapred.
Dear Casino Guru Team
As I feared, the casino did not accept the documents. See the two screenshots, one showing what the casino requested and the other showing what I uploaded for them.
The casino is now again requesting a transaction history from July to August (see screenshot)
You have already received screenshots from me several times with all transactions open, since it is not possible to request this transaction history as a PDF extract from the old Jeton Wallet.
So the casino is asking me for documents that I cannot provide, and I can't do magic either.
I would really welcome it if things would finally move forward.
Thank you in advance.
Sehr geehrtes Casino Guru Team
Wie ich befürchtet habe, hat das Casino die Dokumente nicht akzeptiert. Siehe die beiden Screenshots, die einmal zeigen, was das Casino angefordert hatte und zum anderen zeigt, was ich für sie hochgeladen habe.
Das Casino fordert nun erneut eine Transaktionshistorie von Juli bis August (Siehe Screenshot)
Sie haben von mir bereits mehrfach in Screenshots mit allen Transaktionen offen erhalten, da es nicht möglich ist diese Transaktionshistorie beim alten Jeton Wallet als PDF Auszug anzufordern.
Das Casino fordert also von mir Dokumente, die ich ihnen nicht bereitstellen kann und zaubern kann ich nun mal auch nicht.
Ich würde es nun wirklich begrüßen, wenn es endlich mal vorwärts gehen würde.
Vielen Dank im Voraus.
Hvala vam puno, Ninosch, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Ninosch, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Ninosch,
Michal je opet. Preuzeo sam odgovornost za ovu pritužbu i rešavaću je dalje. Nakon pregleda ovog slučaja, čini se da se suočavate sa situacijom sličnom onoj koju ste iskusili sa Vazamba kazinom. S obzirom na to da se čini da se ovo ponavlja, nadao sam se da ste već prikupili svu potrebnu dokumentaciju za KIC i AML procese kako biste smanjili bilo kakva kašnjenja. Toplo preporučujem da dobijete izjavu sa vašeg „starog" Jeton naloga, kao što sam predložio u slučaju Vazamba. Ovo će biti suštinski dokument za napredak čak i u ovom slučaju. Preporučujem vam da ga nabavite što je pre moguće i podelite sa kazino timom.
U skladu sa našim uobičajenim protokolom, obratiću se kazinu da istražim kako mogu da pružim dalju pomoć.
Želeli bismo da pozovemo Revolution Casino da se pridruži razgovoru.
Dragi Revolution Casino,
Da li je izvod sa Jeton računa igrača jedini dokument koji je potreban da bi se nastavila ova žalba, ili su još potrebna neka druga dokumenta?
Hello Ninosch,
It's Michal again. I have assumed responsibility for this complaint and will be managing it moving forward. After reviewing this case, it appears that you are facing a situation similar to what you experienced with Wazamba Casino. Given that this seems to be a recurring issue, I had hoped you would have already gathered all the necessary documents for the KYC and AML processes to help reduce any delays. I strongly recommend obtaining the statement from your "old" Jeton account, as I suggested in the Wazamba case. This will be the essential document to move forward even with this case. I highly encourage you to obtain it as soon as possible and share it with the casino team.
In line with our usual protocol, I will reach out to the casino to explore how I can provide further assistance.
We would like to invite Revolution Casino to join the conversation.
Dear Revolution Casino,
Is the player's Jeton account statement the only document that is required in moving on with this complaint, or are there still any other documents required?
Ne mogu da dobijem dokument koji mi niko ne može dati. Ne mogu da radim magiju!
I can't get a document that no one can give me. I can't do magic!
Ich kann kein Dokument besorgen, dass mir niemand geben kann. Ich kann nicht zaubern!
dragi svi,
Hvala vam na strpljenju.
Želimo da potvrdimo da je istorija transakcija Jeton jedini dokument koji nam je trenutno potreban.
Ljubazno bismo zamolili kupca da ode na karticu za verifikaciju u meniju svog naloga i učita u PDF Jeton istoriju transakcija za jul i avgust sa prikazom svih primljenih/poslanih transakcija, uključujući imena/datume/iznose.
Nadamo se da će ovo razjasniti stvar.
Srdačan pozdrav,
Revolution Casino tim
Dear all,
Thank you for your patience.
We would like to confirm that the Jeton transaction history is the only document that we need at the moment.
We would kindly ask the customer to go to his verification tab in his account menu and upload in PDF Jeton transaction history for July and August showing all transactions received/sent, including names/dates/amounts.
We hope this clarifies the matter.
Best regards,
Revolution Casino Team
Dear Ninosch,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ne mogu da otpremim PDF datoteku jer to čip ne dozvoljava.
Već ste dobili snimke ekrana transakcija od mene. Ako ovo ne prihvatite, ne mogu više ništa da uradim.
Jeton Vallet ne nudi izvode računa.
I can't upload a PDF file because the chip doesn't allow it.
You have already received screenshots of the transactions from me. If you do not accept these, there is nothing more I can do.
Jeton Wallet does not offer account statements.
Ich kann keine PDF Datei hochladen, weil das Jeton nicht zulässt.
Screenshots der Transaktionen haben Sie bereits von mir erhalten. Wenn Sie diese nicht akzeptieren, kann ich nichts weiter tun.
Jeton Wallet bietet keine Kontoauszüge an.
Dragi Ninosch,
Da li su tražene transakcije iz vašeg starog Jeton novčanika? Ako jeste, podelite e-poštu koju ste dobili od Jeton tima da vaš stari novčanik ne pruža opciju za preuzimanje izjave u PDF-u. Verujem da će kazino tim razumeti situaciju i da će snimci ekrana iz vašeg Jeton novčanika biti prihvaćeni.
Dear Ninosch,
Are the requested transactions from your old Jeton Wallet? If so, please share the email you have received from Jeton Team that your old wallet does not provide an option to download a statement in PDF. I trust the casino team will understand the situation and the screenshots from your Jeton wallet will be accepted.
Već sam bio u ćaskanju uživo sa Jetonom u vezi sa ovim i takođe sam zatražio potvrdu putem e-pošte, što potvrđuje da to nije moguće sa starim novčanikom.
Evo snimaka ekrana ćaskanja i e-pošte.
I have already been in live chat with Jeton regarding this and have also requested confirmation via email, which confirms that this is not possible with the old wallet.
Here are the screenshots of the chat and the email.
Ich war diesbezüglich schon im Livechat mit Jeton und habe auch nochmal eine Bestätigung per Email angefordert, die bezeugt dass dies mit der alten Wallet nicht möglich ist.
Hier die Screenshots des Chats und der Email.
Dragi Revolution Casino tim,
Skrećem vam pažnju na nedavnu komunikaciju Jeton tima, koja ukazuje da novčanik igrača ne pruža mogućnost preuzimanja izvoda novčanika u PDF formatu. Naišli smo na sličan scenario sa igračem u drugom kazinu, gde su snimci ekrana iz Jeton novčanika igrača smatrani prihvatljivim. Nadam se da možete da shvatite okolnosti i razmislite o prihvatanju snimaka ekrana iu ovom slučaju. Možete li potvrditi adresu e-pošte na koju igrač treba da pošalje snimke ekrana Jeton novčanika?
Dear Revolution Casino Team,
I would like to bring to your attention the recent communication from the Jeton team, which indicates that the player's wallet does not provide an option to download a wallet statement in PDF format. We have encountered a similar scenario with the player at another casino, where screenshots from the player's Jeton wallet were deemed acceptable. I hope you can appreciate the circumstances and consider accepting the screenshots in this instance as well. Could you please confirm the email address to which the player should send the Jeton wallet screenshots?
dragi svi,
Ljubazno bismo zamolili klijenta da nam pošalje e-poruku sa snimcima ekrana svoje istorije transakcija u Jetonu za jul i avgust koji pokazuju sve primljene/poslate transakcije, uključujući imena/datume/iznose, na .
Podsećamo da kupac treba da „proširi" svaku transakciju kako bismo mogli da vidimo detalje plaćanja.
Srdačan pozdrav
Revolution Casino tim
Dear all,
We would kindly ask the customer to send us an email with screenshots of his Jeton transaction history for July and August showing all transactions received/sent, including names/dates/amounts , to support@revolutioncasino.com .
Kindly reminder that the customer need to ‘’expand’' each transaction so that we can see the payment details.
Best Regards
Revolution Casino Team
Žao mi je, ono što kazino traži je previše i nemoguće je da implementiram.
Samo napravite toliko snimaka ekrana, a zatim otvorite sve transakcije. Gubiš pojam o svemu.
I'm sorry, what the casino is asking for is too much and impossible for me to implement.
Just taking so many screenshots and then opening all the transactions. You lose track of everything.
Tut mir leid, was das Casino fordert ist zuviel und Unmöglich für mich umzusetzen.
Schon alleine soviele Screenshots zu machen und dann noch die Transaktionen alle zu öffnen. Da verliert man ja selber den Überblick.
Dragi Ninosch,
Razumem da ova situacija može biti frustrirajuća za vas i zaista saosećam sa svim neprijatnostima koje ona može da izazove. Međutim, kazino tim ima pravo da traži ove informacije od vas. Nažalost, ne možemo nastaviti sa vašim slučajem bez toga.
Kada dobijete snimke ekrana, pošaljite ih timu kazina na support@revolutioncasino.com i dodaj moju e-poštu michal.k@casino.guru u "Cc". Hvala unapred.
Dear Ninosch,
I understand that this situation may be frustrating for you, and I truly empathize with any inconvenience it may cause. However, the casino team has the right to ask for this information from you. Unfortunately, we cannot proceed with your case without it.
Once you have the screenshots, please send them to the casino team at support@revolutioncasino.com and add my email michal.k@casino.guru in the "Cc". Thank you in advance.
Upravo sam vam e-poštom poslao snimke ekrana Jetona iz jula i avgusta.
I have just emailed you the Jeton screenshots from July and August.
Ich habe Ihnen soeben die Jeton Screenshots von Juli und August per Email zukommen lassen.
Dragi Ninosch,
Molimo vas da vas obavestimo da još uvek čekamo snimke ekrana; proverili smo naše prijemno sanduče i nema novih poruka e-pošte od vas.
Molimo vas da pojasnite da li šaljete snimke ekrana sa druge e-pošte, a ne sa onog na koji ste se registrovali.
Srdačan pozdrav,
Revolution Casino tim
Dear Ninosch,
Kindly be informed that we are still waiting for the screenshots; we had checked our inbox and there is no new emails from you.
Please clarify if you are sending the screenshots from another email and not the one you had registered with.
Best Regards,
Revolution Casino Team
Bože moj, stvarno?
Sada sam vam ponovo poslao snimke ekrana sa drugom e-poštom.
My goodness, really?
I have now sent you the screenshots again with the other email.
Meine Güte, jetzt aber wirklich?
Ich habe Ihnen die Screenshots nun nochmals mit der anderen Email zugeschickt.
Da li ste sada dobili dokumenta? Bio bih zahvalan na potvrdi.
Srdačan pozdrav
Have you received the documents now? I would be grateful for confirmation.
Kind regards
Haben Sie die Dokumente nun erhalten? Ich wäre dankbar für eine Bestätigung.
Freundliche Grüße
Dragi Ninosch,
Sa zadovoljstvom vas obaveštavamo da je vaš nalog sada verifikovan.
Srdačan pozdrav
Revolution Casino tim
Dear Ninosch,
We are happy to inform you that your account is now verified.
Best Regards
Revolution Casino Team
Ne koristi mi ako više ne mogu da se prijavim na svoj nalog.
It's no use to me if I can no longer log into my account.
Bringt mir nur nichts, wenn ich mich nicht mehr auf meinen Account einloggen kann..
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
dragi svi,
Hvala vam na strpljenju.
Imajte na umu da je korisnički nalog verifikovan i otvoren za povlačenje i igranje, ljubazno bismo zamolili kupca da još jednom proveri svoje akreditive kada pokuša da se prijavi.
Srdačan pozdrav,
Revolution Casino tim
Dear all,
Thank you for your patience.
Kindly be informed that customer account is verified and open to withdrawal and play we would kindly ask the customer to double check his credentials when he tries to login.
Best Regards,
Revolution Casino Team
Dear Ninosch,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Još nisam dobio isplatu od kazina..
I haven't received a payout from the casino yet..
Ich habe noch keine Auszahlung vom Casino herhalten..
dragi svi,
Hvala vam na strpljenju.
Duboko se izvinjavamo zbog prouzrokovanih neprijatnosti. Budite sigurni, preduzimamo hitne mere i vaš zahtev se prioritetno proverava kako bismo mogli da obradimo vaša povlačenja na čekanju što je pre moguće.
Srdačan pozdrav
Revolution Casino tim
Dear all,
Thank you for your patience.
We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.
Best Regards
Revolution Casino Team
Dear Ninosch,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Šta da odgovorim? zbunjen sam. Nije mi postavljeno novo pitanje, zar ne?
Srdačan pozdrav
What should I answer? I'm confused. I wasn't asked a new question, was I?
Kind regards
Auf was soll ich den antworten? Ich bin grade verwirrt. Mir wurde doch keine neue Frage gestellt oder?
Freundliche Grüße
Dragi Ninosch,
Da li ste već primili uplatu od Revolution Casina?
Dear Ninosch,
Have you received any payment from Revolution Casino yet?
Ne. Naprotiv, moje isplate je juče otkazao kazino.
No. On the contrary, my withdrawals were canceled by the casino yesterday.
Nein. Im Gegenteil, meine Auszahlungen wurden gestern vom Casino abgebrochen..
Dragi Ninosch,
Hvala na odgovoru.
Dragi Revolution Casino tim,
Cenio bih vaše pojašnjenje u vezi sa nedavnim problemom sa povlačenjem igrača koji se više ne obrađuje. Poverovao sam da su sva neslaganja otklonjena, da je račun igrača verifikovan i da će dobici biti isplaćeni igraču prema standardnoj proceduri. Možete li objasniti zašto se to nije dogodilo?
Dear Ninosch,
Thank you for the response.
Dear Revolution Casino Team,
I would appreciate your clarification regarding the recent issue with the player's withdrawal not being processed once more. I was led to believe that all discrepancies had been addressed, the player's account had been verified, and that the winnings would be disbursed to the player as per standard procedure. Could you please explain why this has not occurred?
dragi svi,
Hvala vam na strpljenju.
Obavještavamo vas da su povlačenja kupaca otkazana zbog tehničkog problema na našoj strani, izvinjavamo se zbog prouzrokovanih neprijatnosti, ljubazno bismo zamolili kupca da još jednom podnese zahtjeve za povlačenje.
Srdačan pozdrav
Revolution Casino tim
Dear all,
Thank you for your patience.
Kindly be informed that customer withdrawals has been canceled due to tech issue on our side, apologies for the inconvenience caused, we would kindly ask the customer to resubmit the withdrawals requests one more time.
Best Regards
Revolution Casino Team
Revolution je danas prvi put isplatio 500 evra.
Pošto sam morao toliko dugo da čekam na svoj novac, zar ne bi bilo moguće podići limit povlačenja? Mislim da bi to bilo pošteno. Trenutno mogu da tražim samo 500 evra dnevno.
Revolution paid out €500 for the first time today.
Since I've had to wait so long for my money, wouldn't it be possible to lift the withdrawal limit? I think that would only be fair. Currently, I can only request €500 per day.
Revolution hat heute das erste Mal 500€ ausgezahlt.
Wäre es nicht möglich, weil ich nun schon solange auf mein Geld warten musste, die Auszahlungsbegrenzung bei mir aufzuheben? Ich fände das nur fair. Aktuell kann ich jeden Tag nur 500€ beantragen.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
