Revolution Casino - Igrački račun ostaje otvoren uprkos zahtevu za zatvaranje.

Dear Ladies and Gentlemen,

I asked on 08.04.25 via email to , as I was instructed to do in the chat, to close my account.

To this day, my account hasn't been closed. In the meantime, someone messaged me in the chat that I should use a different recipient email address and then write a text in which I acknowledge that the casino has no obligations to me. Of course, I refrained from doing that. In the meantime, I've lost €140 through several deposits because the casino hasn't closed my account. I'm asking you to help me here and request that the casino reimburse me for the damages. If you wish, I can send you the relevant documentation.

Sehr geehrte Damen und Herrn,

Ich bat am 08.04.25 via Mail an support@revolutioncasino.com, wie mir im Chat aufgetragen wurde um die Schliessung meines Accounts.

Bis heute ist mein Account nicht geschlossen. Zwischenzeitlich hat man mir im Chat geschrieben, dass ich nochmals eine andere Empfänger Mail Adresse nutzen soll und aber dann einen Text verfassen soll indem ich eingestehe dass das Casino keinerlei Verpflichtungen mir gegenüber macht. Davon habe ich natürlich abgesehen. Zwischenzeitlich habe ich 140€ durch mehere Einzahlungen verspielt weil das Casino mein Account nicht schliesst. Ich bitte Sie darum mir hier zu helfen und das Casino dazu aufzufordern mir den entstandenen Schaden zurückzusenden. Wenn Sie wünschen sende ich Ihnen die entsprechenden Nachweise.

Dear Hopeless,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Gambling addiction was the reason! I've sent you the email!

Spielsucht ist der Grund gewesen! Die gesendete Mail habe ich Ihnen zugesendet!

Thank you for the email. Could you please specify if you received any response from the casino to the account closure request you sent on April 8?

Have you contacted the casino customer support since then? If so, how did you contact them (via email or chat)? If you have any more communication you could share with us, please forward it to me at veronika.f@casino.guru.

Dear Hopeless,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.