NaslovnaPritužbeRevolution Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.
Revolution Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.
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Revolution Casino
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The player from Germany had been unable to withdraw €2589 from Revolution Casino for six weeks due to issues with the verification process. The casino had requested a transaction statement for a period in which he had not topped up his Jeton account, despite having provided the necessary documentation. He also faced similar problems at the sister casino, Bassbet. The Complaints Team intervened, and after communication with the casino, the verification process was completed, allowing for the processing of his pending withdrawals. Ultimately, he confirmed that all funds had been paid out, and the complaint was marked as resolved.
Igrač iz Nemačke nije mogao da povuče €2589 iz Revolution kazina šest nedelja zbog problema sa procesom verifikacije. Kazino je zatražio izjavu o transakciji za period u kojem on nije dopunio svoj Jeton račun, uprkos tome što je dostavio neophodnu dokumentaciju. Takođe se suočio sa sličnim problemima u sestrinskom kazinu, Bassbet. Tim za žalbe je intervenisao, a nakon komunikacije sa kazinom, proces verifikacije je završen, omogućavajući obradu njegovih isplata na čekanju. Na kraju je potvrdio da su sva sredstva isplaćena, a žalba je označena kao rešena.
Imam 2589 evra pravog novca u Revolution Casino-u koje bih želeo da podignem.
Mogao sam da pobedim sa svojim pravim novcem bez korišćenja bonusa
Nažalost, imam problem sa verifikacijom u ovom kazinu
Odeljenje i dalje zahteva transakciju dopune Jeton računa za period 20.12.24 - 20.01.25.
Već sam poslao kazinu izvod jeton računa za ovaj period i postavio ga na svoju karticu za verifikaciju
U ćaskanju uživo mi je rečeno da izvod jeton računa nije prihvaćen, ali ne mogu da mi navedu razloge zašto nije prihvaćen i još ga traže za period od 20.12.2024. do 20.01.2025.
Ni u ovom periodu nisam dopunio svoj jeton račun
sve transakcije potiču iz kazina (depoziti i isplate)
Imam isti problem u sestrinskom kazinu bassbet
gde je kazino konačno popustio i verifikovao moj nalog. Oba kazina pripadaju istom brendu.
I have 2589 euros in real money at Revolution Casino that I would like to withdraw.
I was able to win with my real money without using a bonus
Unfortunately, I have a problem with the verification in this casino
The department still requests the transaction to top up the Jeton account for the period 20.12.24 - 20.01.25.
I have already sent the casino a jeton account statement for this period and uploaded it to my verification tab
The live chat told me that the jeton account statement was not accepted but could not give me any reasons why it was not accepted and they are still demanding it for the period in question 20.12.2024 - 20.01.2025
I have not topped up my jeton account during this period either
all transactions originate from casinos (deposits and withdrawals)
I have the same problem at the sister casino bassbet
where the casino has finally relented and verified my account. Both casinos belong to the same brand.
ich habe im revolution casino 2589 euro echtgeld dich ich gern auszahlen möchte.
den gewinn konnte ich mit mein echtgeld erzielen ohne die verwendung eines bonus
leider habe ich ein problem mit der verifizierung in diesem casino
Die Abteilung fordert noch die Transaktion zum Aufladen des Jeton-Kontos für den Zeitraum 20.12.24 - 20.01.25 an.
ich habe dem casino bereits ein jeton account statement für diesen zeitraum gesendet und in meinen verifizierungstab hochgeladen
der livechat hat mir mitgeteilt das der jeton account statement nicht akzeptiert wurde konnte mir aber keine gründe dafür nennen warum es nicht akzeptiert wurde und sie fordern es immer noch ein für den fraglichen zeitraum 20.12.2024 - 20.01.2025
ich habe mein jeton konto in diesem zeitraum auch nicht aufgeladen
alle transaktionen stammen von casinos (ein und auszahlungen)
dasselbe problem habe ich auch bereits im schwestercasino bassbet
wo das casino nun endlich eingelenkt hat und mein konto verifiziert hat. beide casinos gehören zur selben marke
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem koji imate.
Da bismo bolje razumeli situaciju i efikasnije vam pomogli, možete li nam dati sledeće informacije:
Možete li da potvrdite konkretne razloge koje je dala korisnička podrška kazina za neprihvatanje izvoda vašeg Jeton računa? Da li izjava sadrži sve vaše lične podatke neophodne za verifikaciju, kao i sve važne detalje transakcije?
Da li su svi vaši drugi dokumenti odobreni i verifikovani?
Da li sam ispravno shvatio da niste uplatili Jeton depozite od 20. decembra do 20. januara u ovom kazinu?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Veronika
Dear fowi30,
Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing.
In order to understand the situation better and assist you effectively, could you please provide us with the following information:
Can you confirm the specific reasons given by the casino customer support for not accepting your Jeton account statement? Does the statement contain all your personal information necessary for verification as well as all the important transaction details?
Have all your other documents been approved and verified?
Am I correct in understanding that you have not made any Jeton deposits from 20 December to 20 January into this casino?
Your cooperation in providing these details will help us investigate and work toward a resolution. I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Možete li potvrditi konkretne razloge koje je dala korisnička podrška kazina za odbijanje vaše Jeton izjave? Da li izjava sadrži sve lične podatke neophodne za verifikaciju, kao i sve važne detalje transakcije?
- ćaskanje uživo mi nije moglo dati nikakve razloge zašto izvod token naloga nije prihvaćen
-Izvod Jeton računa sadrži sve potrebne lične podatke kao i sve važne detalje transakcije
Da li su svi vaši drugi dokumenti odobreni i pregledani?
-Da
Da li sam dobro razumeo da niste uplatili čipove ovom kazinu od 20. decembra do 20. januara?
-Moji depoziti su bili kod jetona 19. januara (1000 evra) i 20. januara (200 evra)
Nisam koristio nijedan drugi način plaćanja
Koristio sam samo jeton
Can you confirm the specific reasons given by the casino's customer support for rejecting your Jeton statement? Does the statement contain all the personal information necessary for verification, as well as all important transaction details?
-the live chat couldn't give me any reasons why the token account statement was not accepted
-The Jeton account statement contains all necessary personal data as well as all important transaction details
Have all your other documents been approved and reviewed?
-Yes
Did I understand correctly that you did not make any chip deposits to this casino from December 20th to January 20th?
-My deposits were with jeton on January 19 (1000 euros) and on January 20 (200 euros)
I have not used any other payment method
I only used jeton
Können Sie die konkreten Gründe bestätigen, die der Casino-Kundensupport für die Nichtannahme Ihres Jeton-Kontoauszugs genannt hat? Enthält der Kontoauszug alle für die Verifizierung notwendigen persönlichen Daten sowie alle wichtigen Transaktionsdetails?
-der live chat konnte mir keine gründe nennen warum der jeton kontoauszug nicht akzeptiert wurde
-der jeton kontoauszug enthält alle notwendigen persönlichen Daten sowie alle wichtigen Transaktionsdetails
Wurden alle Ihre anderen Dokumente genehmigt und überprüft?
-ja
Habe ich das richtig verstanden, dass Sie vom 20. Dezember bis 20. Januar keine Jeton-Einzahlungen in dieses Casino getätigt haben?
-meine einzahlungen waren mit jeton am 19.1. (1000 euro) und am 20.1. (200 euro)
Hvala vam puno, fovi30, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti koleginici Katarini ( katarina.d@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Za dodatne informacije u vezi sa vašim procesom verifikacije, prosledili smo vaše podatke odgovarajućem odeljenju. Bićete obavešteni o ažuriranju.
Budite uvereni da dajemo sve od sebe da rešimo ovaj problem što je pre moguće.
Srdačan pozdrav,
Revolution Casino tim
Dear All,
Thank you for contacting us.
For further information regarding your verification process, we have forwarded your details to the appropriate department. You will be kept informed of the update.
Please be assured that we are doing our best to resolve this matter as soon as possible.
Veoma cenimo vašu saradnju i želimo da vas obavestimo da je verifikacija naloga završena.
Budite sigurni, preduzimamo hitne mere i vaš zahtev se prioritetno proverava kako bismo mogli da obradimo vaša povlačenja na čekanju što je pre moguće.
srdačan pozdrav,
Revolution Casino tim
Dear All,
We greatly appreciate your cooperation and would like to inform you that the verification of the account has been completed.
Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Katarina
Casino.Guru
Dear fowi30,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
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