Pridružio sam se RichPrize-u 9. oktobra 2022., a moj nalog je u potpunosti verifikovan 24. oktobra 2024.
U prošlosti sam primio nekoliko uspešnih povlačenja, ali moje poslednje povlačenje u iznosu od 1700 € je poništeno i moj nalog je zatvoren mejlom od 4. aprila 2025. iz kazina u kome se kaže:
„Dragi,
Nakon detaljnog pregleda vašeg naloga, identifikovali smo aktivnost koja krši Uslove i odredbe naše platforme. Konkretno, utvrđeno je da je vaša igra u Relak Gaming naslovu u suprotnosti sa našim pravilima fer pleja.
Pošto su pravičnost i integritet centralni za iskustvo koje nudimo, upotreba strategija ili obrazaca namenjenih manipulaciji ishodima igre je strogo zabranjena.
Kao rezultat toga, sa žaljenjem vas obaveštavamo da je vaš nalog trajno suspendovan. Pored toga, vaš nedavni zahtev za povlačenje je odbijen u skladu sa našim uslovima i odredbama, a nakon ove radnje usledilo je zatvaranje vašeg naloga.
srdačan pozdrav,
Victoria
Viši VIP menadžer"
Iskreno, nisam razumeo šta oni govore i napisao sam 4. aprila 2025:
„Draga Viktorija
Šokiran sam i razočaran ovom objavom da sam na neki način igrao nepravedno i da ste mi oduzeli saldo.
Molim vas da li možete detaljnije da elaborirate šta mislite da sam pogrešio."
Od tada nisam dobio odgovor.
Molim vas, možete li mi pomoći sa mojim slučajem.
I joined RichPrize on 9 October 2022, with my account fully verified on 24 October 2024.
I have received several successful withdrawals in the past, but my latest withdrawal for €1700 was cancelled and my account closed with an email dated 4 April 2025 from the casino saying:
"Dear,
Following a thorough review of your account, we have identified activity that violates our platform’s Terms and Conditions. Specifically, your gameplay in a Relax Gaming title was found to be in breach of our fair play policies.
As fairness and integrity are central to the experience we offer, the use of strategies or patterns intended to manipulate game outcomes is strictly prohibited.
As a result, we regret to inform you that your account has been permanently suspended. Additionally, your recent withdrawal request has been declined in accordance with our Terms and Conditions, and this action has been followed by the closure of your account.
Kind regards,
Victoria
Senior VIP Manager"
I honestly didn't understand what that they were saying and wrote back on 4 April 2025:
"Dear Victoria
I am shocked and disappointed with this announcement that I had somehow played unfairly and that you have confiscated my balance.
Please could you elaborate in more detail what you think I have done wrong."
I haven't had a reply since then.
Please could you help me with my case.
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