Dragi timu Simon i Casinoguru,
Želimo da vas obavestimo da smo nedavno završili istragu u vezi sa nalogom koji se pregleda. Ova istraga je pokrenuta zbog odsustva bilo kakvih depozita od strane igrača više od godinu dana, zbog čega je bilo potrebno detaljno ispitivanje kako bi se potvrdio izvor sredstava korišćenih u dobitnim opkladama.
S obzirom da naš sistem ne zadržava istoriju igre nakon određenog perioda, bilo nam je potrebno dodatno vreme da rekonstruišemo istoriju aktivnosti igrača na našoj platformi. Ovaj proces je uključivao pronalaženje i analizu istorijskih podataka, što je i zamršeno i dugotrajno.
Nakon što smo uspešno završili ovaj proces oporavka podataka, potvrdili smo da su sredstva prisutna u bilansu igrača zaista izvedena iz depozita uplaćenog pre više od godinu dana, tačnije 18. aprila 2023. Sa zadovoljstvom potvrđujemo da su dobici dobijeni na zakonit način i direktno se mogu pratiti do originalnog depozita igrača.
Kao rezultat ovih saznanja, nalog igrača je ponovo aktiviran, a povlačenja na čekanju su potvrđena i prosleđena dobavljaču plaćanja na obradu. Pored toga, igrač je obavešten o ishodu ove istrage putem personalizovane komunikacije putem e-pošte.
Cenimo vaše razumevanje i strpljenje tokom ovog procesa.
srdačan pozdrav,
Rickicasino tim za podršku
Dear Simon and Casinoguru Team,
We would like to inform you that we have recently concluded an investigation concerning the account under review. This investigation was initiated due to the absence of any deposits made by the player for over a year, necessitating a thorough examination to verify the source of the funds used in the winning bets.
Given that our system does not retain game history beyond a certain period, we required additional time to reconstruct the player's activity history on our platform. This process involved retrieving and analyzing historical data, which is both intricate and time-consuming.
After successfully completing this data recovery process, we have verified that the funds present in the player's balance were indeed derived from a deposit made over a year ago, specifically on April 18, 2023. We are pleased to confirm that the winnings were obtained legitimately and are directly traceable to the player's original deposit.
As a result of these findings, the player's account has been reactivated, and the pending withdrawals have been confirmed and forwarded to the payment provider for processing. Additionally, the player has been informed of the outcome of this investigation through a personalized email communication.
We appreciate your understanding and patience throughout this process.
Kind regards,
Rickycasino Support Team
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