Ridika Casino - Igrač je dobio bonus koji nije željela.

I joined ridika casino about a week ago i deposited £200 and i declined the bonus promotion and free spins so i carried on paying with the money i deposited i played quiet a few diffrent games and all of sudden after about an hour or 2 someone goes and adds some bonus money on i think so not sure anyway my balance was £630 so i made a withdrawl it said i cn make a withdrawl but the bonus money pr promotion will be taken off i ticked yes now after 3 days of withdrawl the £630 i had won from diffrent games they put that back on to my account saying i need to complete the waggering wich they saying it is like 21,000 i just dont understand....now ive been reading a obout their company and they are not supposed to accept people from united kingdom they are accepting people illegaly.....(((((Ridika do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Dear Shazia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly that the casino has given you a bonus even though you refused it? I would like to know how you declined it – did you ask the support to not to grant you the bonus? Sometimes the bonus is added automatically after the player made a deposit. Did you contacted the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Regarding the license - UKGC license is necessary for those casinos which want to operate on UK market (targeting the UK) but if the casino does not target UK market with their commercials (for example do not offer bonuses for UK players etc.) and their license authority allows it, they can accept UK players, they are just not protected by UKGC.

I hope we will be able to help you. Thank you very much in advance for your reply.

Best regards,

Kristina

Additional comments from the player (from the second complaint):

"Hi ive already messaged you before i added 200 on the ridika casino account when i made a deposit i got an option if i want the bonus and the free spins but i ticked no then carried on playing and when i was playing diffrent games then i think all of sudden an xtra amount got added on so i went to withdrawl it said if i mke a withdrawl i will loose all the bonus and spins so i carried on with the withdrawl but now ridika casino wont let me make a withdrawal they saying i need to complete €21,00.32 waggering before i can make a withdrawl they said it automatically adds on when u make a deposit but i dont understand i declined any promotions bonuses and free spins i didnt get any so they are not letting me make a withdrawl and also they sound very rude when u talk to them they keep saying go read the TC ive played with other places and never this problem has occured ive read online theres alot of complaints about this ridika casino if i knew i wouldnt have joined them they said when u joined you should have said to us then u dont want any promotions or bonuses they are very complicated all i want is the money which is there or they can refund me all my deposit i made and close the account down ive got €500 there on my account and if i start playing and to get rid of the 21,000 wagering i will loose all my money if they saying they added the bonus on wheres the bonus and wheres the free spins you can check all my playing history which games i played that was all with the 200 i deposited."

Hi kristina thankyou very much for your quick reply back i joined ridika casino i deposited £200 GBP money and i pressed no for spins and no for promotions and bonuses then i started playing quiet a few diffrent games only with my money which i deposited ive been playing £2 per spin and won money from diffrent games i was playing for a good few hours as far as i can remember and then i think all of sudden some xtra money got added on this was later when ive been playing and when i stopped playing i pressed withdraw button and it said if u want to withdraw ur winnings u will loose the bonnus or promotions im not 100% sure i think this was said u will loose ur bonus then make a withdrawl and someone will contact you for documentation to complete ur withdrawl ive read alot about them they are scamming so many people trapping them etc...but ill go through my playing history each game i played ill screen shot then s3nd to you then you will know ive been playing with my own money i deposited not any bonus money i didnt even get any free spins....normaly soon as u mke a deposit straightaway they should add the bonus on give u free spins normaly u have to play with the free spins first then you can go start playing with your real money...but ill go through my gaming history as every game every spin every minute every second gets recorded and u will see there ive been playing with my own money. Can i have ur contact number if i can call you and speak to you directly u might understand me better what im trying to say as my message is too long might be complicated.....but 100% ridikq casino are trapping people like ive got £600 and they want me to wager over £21,000 tht means ill loose all my money i wont i wont have nothing to withdraw and thts wht they want not to pay out keep everyones money.

Hi kristina would it be easier if i gave you my login details and password for my ridika account then you can login and go to games history and check every game i played and how much i won then you will know that no bonus promotion was added on and i have only been playing with my own money which i deposited...could i have your contact number so i can speak to you directly too please thnx. 100% they are messing thrir customers stealing their winnings from us.

Hello Shazia,

I am sorry, I cannot log in to your account, because that might lead to closing it permanently (the reason would be using the account from different IP address).

Thank you very much Shazia for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi thnkyou kristina sorry ive not been well the past few days so i couldnt reply bk give me a fe days and ill screenshot every single game i played and tht will show you every game every spin i did for how much and what i won it will have on exact date time minutes seconds of each spin and from that you will know ihave only been playing with my own money my own deposit .thanx

Did not receive no promotions no bonus no spins on my first deposit otherwise they would be added on my deposit and normaly first they make you play your free spins the with your deposit example on a diffrent site i got free spins i have to play with tht first thn van go on to a other game .

Hello Shazia.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Please, be aware that since the casino has a bad reputation on our website, they may be unresponsive.  

Hi jozef thankyou for replying bk and you are here to help me out 1 thing i have noticed they customer service of ridika casini are very rude people....jozef im just not well atm what i am going to do is from the day i joined ridika casino made a deposit of £200 and every single game i plsyed every single spin how much i won as all the history is there example i made £2 bet spin at do n so time hour minutes seconds will be there and how much i won from that spin...so once i get you all the screenshots you can look through check it all and you will see no bonus promotion miney got added on neither i got or played with free spins....please could you bare with me for few days so i can get all this together for you in order and send to you...THANKYOU VERY MUCH JOSEF.....Also do you have a contact number incase i need to speak to you directly please.

Hi Josef i got this email from them today normally they send you this kind of email asking for documentation id etc....when you are making a withdrawl so i dont understand wht they trying to do why they want me to hand write out and sign it too im just forwarding you the screenshot of the email i got from them.

Hello Shazia.

Hope you are well.

The casino is unresponsive to our messages as I have expected.

About your last messages, the casino may request the verification if there is anything suspicious about your account just to be sure you are not a fraud. Have you provided them with the requested documents? The verification process is mandatory and if you fail to provide them with required documents they may ban your account.

I cannot provide you with my number, but you can contact me on my email address anytime (jozef.k@casino.guru).

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Since the player is being unresponsive we consider her issue got resolved and we are closing it accordingly.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

The player has informed us that she is experiencing personal difficulties and that, she will respond very soon. Therefore, I am extending the timer by 14 days.

Jozef Krucay

Da thankyou very much for understanding.

Hi...Jozef Krucay

Da you was saying they are unresponsive to you as their company has got a bad reputation obviously they know they are in the wrong thats why they wont reply back to you guys so how will this get sorted out if there are not going to response back to your messages I know I'm in the right that's why I approached yourselfs if they still dont let me make my withdrawl what will happen next.THANKYOU.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Shazia.

I am very sorry but the casino support is unresponsive, therefore, we’re not able to proceed with the further investigation or suggest possible solutions. Your last option is to contact the licensing authority of the casino and file an official complaint. Please, let me know if you have any questions or require further assistance.

Kind Regards, Jozef

Casino.Guru 

jozef.k@casino.guru