Draga Mask1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa RioAce kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li molim vas da nam kažete koliko dugo ste bili igrač u kazinu i kada je tačno vaš nalog blokiran?
- Možete li molim vas da podelite e-poštu koju ste dobili od kazina i koja sadrži optužbe protiv vas?
- Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre uživo, klađenje na sport)
- Kako biste okarakterisali svoju igru u igrama u kojima ste pobedili?
- Moj imejl je tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Imajte na umu da Casino.Guru nikada neće tražiti bilo kakve uplate niti tražiti pristup vašim nalozima . Ako neko tvrdi da je Casino.Guru osoblje i traži takve radnje, nemojte davati nikakve informacije .
Jedini legitiman način na koji ćemo vas kontaktirati je putem ove zvanične platforme za žalbe ili putem e-mail adresa navedenih u vašoj niti za žalbe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakvih nedoumica.
Dear Mask1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioAce Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Could you please share the email you received from the casino containing the accusations against you?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- How would you characterize your gameplay in the games in which you won?
- My email is tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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