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I made a deposit of 1000 reais on 29/03/2025, but this deposit has not been credited to my account... I still have no answer, a bad experience with the casino, if I had known that this would happen, I would have looked for another casino

Fiz, um deposito, de 1000 reais, no dia 29/03/2025, porém este deposito, não foi creditado na minha conta... ainda estou sem resposta, péssima experiência com o cassino, se soubesse que ira acontecer isso, tería procurado outro cassino

Dear Tavaresjt29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

The money has been credited to my player account, so the issue has been resolved!

O dinheiro foi creditado em minha conta de jogador, sendo assim a questão foi resolvida!

However, now I have asked for a withdrawal, and then it has already been withdrawn from my player wallet, but it has not entered my bank account, I have contacted the casino, and they say it takes 24 hours to process, again they say it takes 3 days, this is terrible, I just want my money back, terrible experience, we like it when, there is speed...

Porém, agora pedi a retirada de saque, e então já foi retirado da minha carteira de jogador, mas não entrou na minha conta bancária, entrei em contato com o cassino, e dizem que leva 24 horas para processar, outra vez fala que leva 3 dias, isso é péssimo só quero meu dinheiro de volta, péssima experiência, gostamos quando, á rapidez...

Dear Tavaresjt29, kindly update us once you have received the money.

I still haven't received my money, riobet just tells me to wait. Help me...

Ainda não recebi o meu dinheiro, a riobet, só fala para aguardar. Mim ajude...

Hello, dear player.

Unfortunately, payouts to PIX are temporarily unavailable due to regulatory changes. Payment systems cannot currently provide such functionality. This is not a technical issue. Therefore, we recommend using cryptocurrency: conversion from BRL to USDT without fees and withdrawal in the same way. When canceling a payout on the site, you were sent a notification.

Здравствуйте, уважаемый игрок.

К сожалению, выплаты на PIX временно недоступны из-за регуляторных изменений. Платёжные системы не могут сейчас предоставить такой функционал. Эта проблема не технического характера. Поэтому мы советуем использовать криптовалюту: конверация из BRL в USDT без комиссий и вывод так же. При отмене выплаты на сайте вам было отправлено уведомление.

Dear Tavaresjt29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.