Pišem da zahtevam povraćaj mojih depozita uplaćenih na Rizk.com, posebno za poslednjih 6 meseci, jer verujem da kazino nije uspeo da ispuni svoju odgovornost u sprečavanju problematičnog kockanja, kao što je navedeno u njegovoj politici odgovornog kockanja. Ovo dolazi nakon pokušaja da kontaktiram sajt putem ćaskanja, kao i e-pošte gde sam poslao nekoliko formalnih e-poruka sa svim ovim informacijama.
Uprkos ponašanju koje ukazuje na problematično kockanje, kao što su duge neprekidne sesije igara i značajni depoziti, nikada mi nije predstavljena provera stvarnosti. Štaviše, opcije za postavljanje limita depozita, pokretanje tajm-auta i samoisključivanje nisu bile lako dostupne, što je u suprotnosti sa njihovim navedenim odgovornim praksama kockanja.
Nedostupnost i nedostatak provera realnosti/snimka ekrana i snimaka ekrana: Imam dokumentovane dokaze koji pokazuju da se alati za odgovorno kockanje ne mogu lako pronaći na sajtu.
Aktivnost naloga : Od 01.07.2024 do 03.07.2024, učestvovao sam u nekoliko dugih, neprekidnih sesija igranja, ukupno preko 15 sati bez ikakvih obaveštenja o proveri realnosti.
Komunikacije sa korisničkom podrškom: Uprkos tome što sam kontaktirao korisničku podršku u vezi sa poteškoćama u pristupu ovim alatima, nisam dobio adekvatnu pomoć, a čak i nakon što sam im skrenuo pažnju na ovo u ćaskanju I podnio zvaničnu žalbu putem e-pošte, i dalje sam mogao da pristupim svom nalogu i uplatim sredstva sredstva za nekoliko dana.
Prema MGA:
Zaštita ugroženih osoba: Imaoci licence moraju imati procedure za identifikaciju i zaštitu ugroženih osoba i moraju osigurati da su ove procedure efikasne.
Samoisključivanje: Korisnici licence moraju da obezbede alate za igrače da se samoisključe i moraju učiniti ove alate lako dostupnim.
Provere realnosti: Imaoci licence moraju da obezbeđuju provere realnosti u redovnim intervalima kako bi pomogli igračima da prate svoje kockarske aktivnosti.
Nepoštovanje ovih propisa može dovesti do ozbiljnih kazni, uključujući novčane kazne i suspenziju ili oduzimanje licence.
Imajući u vidu ove probleme, verujem da je Rizk.com zanemario svoju dužnost da promoviše odgovorno kockanje i zaštiti ugrožene igrače. Stoga, tražim potpuni povraćaj mojih depozita u ukupnom iznosu od 2,691 USD
I am writing to request a refund of my deposits made on Rizk.com, notably from the last 6 months, as I believe the casino has failed to uphold its responsibility in preventing problem gambling, as outlined in its responsible gambling policy. This comes after attempting to contact the site through chat as well as email where I sent several formal emails with all this information.
Despite exhibiting behaviors indicative of problem gambling, such as long continuous gaming sessions and substantial deposits, I was never presented with a reality check. Furthermore, the options to set deposit limits, initiate Time-Outs, and self-exclude were not easily accessible, which contradicts their stated responsible gambling practices.
Inaccessibility and Lack of Reality Checks/Screen Recordings and Screenshots: I have documented evidence showing that the responsible gambling tools are not easily found on the site.
Account Activity: From 2024-07-01 to 2024-07-03, I engaged in several long, uninterrupted gaming sessions, totaling over 15 hours without any reality check notifications.
Customer Support Communications: Despite reaching out to customer support regarding the difficulty in accessing these tools, I received no adequate assistance and even after bringing this to their attention in chat AND submitting a formal complaint in email I was still able to access my account and deposit funds for several days.
According to the MGA:
Protection of Vulnerable Persons: Licensees must have procedures in place to identify and protect vulnerable persons and must ensure these procedures are effective.
Self-Exclusion: Licensees must provide tools for players to self-exclude and must make these tools readily accessible.
Reality Checks: Licensees must provide reality checks at regular intervals to help players monitor their gambling activity.
Failure to comply with these regulations can result in severe penalties, including fines and license suspension or revocation.
Given these issues, I believe Rizk.com has neglected its duty to promote responsible gambling and protect vulnerable players. Therefore, I request a full refund of my deposits totaling $2,691
Automatski prevedeno:
