Dragi Plakat,
Prema raspoloživim dokazima, podneli ste zahtev za samoisključenje 5. maja, a kazino je zatvorio vaš nalog 7. maja. Imajte u vidu da se u većini kazina zahtevi za samoisključenje obrađuju ručno od strane nadležnih odeljenja. Ovaj proces zahteva određeno vreme kako bi se osiguralo da se zahtevi obrađuju na odgovarajući način i sa potrebnom pažnjom.
Iz naše perspektive, Robi kazino je reagovao brzo i ograničio pristup vašem nalogu u razumnom roku. Stoga, kazino ne može biti odgovoran za depozite koje ste izvršili tokom perioda obrade zahteva.
Zbog toga, nažalost, nemate pravo na povraćaj ovih depozita. Nažalost, nemam drugog izbora nego da odbijem vašu žalbu kao neopravdanu.
Hvala vam na razumevanju.
Srdačan pozdrav
Veronika
Tim kazino gurua
Kao deo naše Globalne inicijative za samoisključivanje, udružili smo se sa BetBlocker-om, dobrotvornom organizacijom registrovanom u Velikoj Britaniji koja pruža besplatne usluge podrške ljudima širom sveta. Više informacija o našoj inicijativi možete pronaći ovde ( https://casino.guru/global-self-exclusion-initiative ) i o BetBlocker- u ovde ( https://betblocker.org/ ).
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Dear Plakat,
According to the available evidence, you submitted your self-exclusion request on 5 May, and the casino closed your account on 7 May. Please note that, in most casinos, self-exclusion requests are handled manually by the responsible departments. This process requires some time to ensure requests are handled appropriately and with the necessary attention.
From our perspective, Roby Casino acted promptly and restricted your account access within a reasonable timeframe. Therefore, the casino cannot be held responsible for the deposits you made during the request processing period.
As a result, you are unfortunately not eligible for a refund of these deposits. Regrettably, I have no choice but to reject your complaint as unjustified.
Thank you for your understanding.
Best regards
Veronika
Casino Guru Team
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
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Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
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