The player from Japan reported that their account had been suddenly closed, and they had not received their winnings despite passing the KYC verification. The player was informed that 2,000 euros had been withdrawn, but only 1,000 euros had been deposited, leaving 9,000 euros unaccounted for. After communication with the Complaints Team, the issue was resolved, and the player confirmed that the money had been returned to their casino account. The complaint was marked as 'resolved' in the system.
Igrač iz Japana je prijavio da im je račun iznenada zatvoren i da nisu primili svoje dobitke iako su prošli KIC verifikaciju. Igrač je obavešten da je 2.000 evra povučeno, ali je deponovano samo 1.000 evra, a 9.000 evra je ostalo neuračunato. Nakon komunikacije sa timom za žalbe, problem je rešen, a igrač je potvrdio da je novac vraćen na njihov kazino račun. Žalba je u sistemu označena kao „rešena“.
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