RocketPlay Casino - Igrač je razočaran povratom novca koji je dobio od kazina.

I would like some help resolving a current issue I am having with rocket play regarding the weekly cashback offer. I deposited $1880 AUD within the last week all of which was only cash deposit no bonus. As a result I only recieved $9 cash back. I’ve tried to get an explanation on how this is possible and get now where. I was looking forward to a generous cash back due to the deposit amount and as I did not win any money or withdraw any money how can $9 be correct please can I have some assistance. I don’t usually deposit this much but as I have it has hurt me financially surely this can’t be correct

Dear Evc22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RocketPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you received a cashback from the casino previously? Could you explain how much you deposited previously and the amount of the cashback you received?

What was the casino's response to your inquiry about the cashback you received?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Evc22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi all,

We apologize for any inconvenience caused. We have already reviewed the situation and reached out to the player. The cashback issue has been resolved.

If you have any further questions, please feel free to contact us.

Thanks for the response to the RocketPlay Casino representative.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.