Zatražio sam povlačenje 15. aprila (15.04.24.) preko Rock'nReels-a i od ove žalbe još uvek čekam da primim sredstva na svoj bankovni račun.
Podrška za kazino – nakon brojnih konfliktnih poruka kao što su „Eskalirali smo problem relevantnom odeljenju i uskoro ćemo vam poslati ažuriranje", i „Imamo kašnjenja sa našim procesorom plaćanja" – na kraju je izjavila da ću dobiti moja sredstva do kraja prošle nedelje (03/05/24).
Nažalost, još uvek nisam primio nijedan dobitak na svoj bankovni račun, a danas sam im ponovo poslao poruku na koju su mi odgovorili: „Ovo smo eskalirali timu i još uvek nismo primili nikakva ažuriranja u vezi sa odloženim povlačenjem.".
Uspešno deponujem i povlačim iz ovog kazina više od 3 godine, tako da je ovo krajnje razočaravajuće i ja – kao i drugi – zaista bih voleo da dobijem malo zatvaranja od ovoga, pošto se kazino naizgled igra sa nama pokušavajući da izbegavajte da nam isplatite naše dobitke.
Hvala vam.
I had requested a withdrawal on April 15th (15/04/24) through Rock'nReels and as of this complaint I am still waiting to receive the funds in my bank account.
The casino support - after numerous conflicting messages such as "We have escalated the issue to the relevant department and will email you with an update shortly", and "We are experiencing delays with our payment processor" - had eventually stated that I will have received my funds by the end of last week (03/05/24).
Unfortunately, I still haven't received any winnings in my bank account, and I have messaged them again today to which they responded "we have escalated this to the team and still haven't received any updates regarding delayed withdrawals.".
I have been depositing and withdrawing successfully from this casino for over 3 years now, so this is extremely disappointing and I - as well as others - would really like to get some closure from this, as the casino is seemingly playing games with us trying to avoid paying us our winnings.
Thank you.
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