Zdravo russo222111, Petar i Tomas,
Naravno, srećni smo što možemo da podelimo naše nalaze i razloge za zatvaranje naloga, kao što smo uradili kada smo ne tako davno odgovorili na zvaničnu žalbu korisnika.
Kao regulisani kazino, nastojimo da osiguramo da svi naši korisnici mogu imati bezbedno i pošteno iskustvo u Rollbit-u. Ovo uključuje, ali nije ograničeno na, pridržavanje Uslova i odredbi na koje korisnici pristaju otvaranjem naloga kod nas.
U ovom slučaju, provajder igre nam je označio igru russo222111, a nakon istrage je otkriveno da su koristili tehnike klađenja dizajnirane da zaobiđu standardnu prednost kuće, čime su prekršili naše Odredbe i uslove (klauzula 5.4).
Pošto ovo kršenje može da izazove ukidanje naloga i zadržavanje sredstava na računu, ovo je bio ishod sa nalogom russo222111. Ako nam dostavite adresu e-pošte, rado ćemo vam pružiti dokaz koji smo dobili i koji je doveo do zatvaranja korisničkog naloga.
Želimo da istaknemo da na takve mere idemo samo kada moramo i da zadržimo interes fer pleja prema svim našim korisnicima.
Ako imate dodatnih pitanja, slobodno nas obavestite, rado ćemo sarađivati na bilo koji način.
Srdačan pozdrav,
Rollbit Compliance
Hello russo222111, Peter and Tomas,
We are of course happy to share our findings and the reasons behind the account closure, as we did when we replied to the user's official complaint not too long ago.
As a regulated casino, we strive to ensure that all our users can have a safe and fair experience at Rollbit. This includes, but is not limited to, adhering to the Terms and Conditions to which users agree to by creating an account with us.
In this instance, the game provider flagged the gameplay of russo222111 to us, and upon investigation it was detected that they had utilised betting techniques designed to circumvent the standard house edge, therefore breaching our Terms and Conditions (Clause 5.4).
As this breach can cause the termination of the account and retaining any funds on the account, this was the outcome with russo222111’s account. If you provide us with an email address, we are happy to provide the proof which we received and led to the user’s account being closed.
We want to emphasise that we only go to such measures only when we have to, and to maintain the interest of fair play to all our users.
Should you have any further questions, please do let us know, we are happy to cooperate in any way we can.
Best regards,
Rollbit Compliance
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