zdravo,
Znam da je ovo verovatno daleko, ali nadam se da ću doći do Razera.
Već neko vreme sam korisnik Rollbit-a i nedavno sam otišao da podignem ~$15k USD i podrška mi je rekla da mi je potrebno da završim nivo 3 KIC. Nažalost, nisam znao za uslove korišćenja i sam iz Sjedinjenih Država, pa mi je rečeno da su sva sredstva zaplenjena i moj nalog je onemogućen. Malo sam frustriran i nisam siguran zašto mi ranije nije rečeno KIC-u i dozvoljeno mi je da uložim više. Juče sam deponovao $~12.5K USD i bio bih zahvalan ako bih mogao samo da poništim svoje depozite i rado ću izgubiti dodatnih ~2,5K dolara dobitaka. Izvinjavam se zbog neprijatnosti koje ovo izaziva, ali bih vam zaista bio zahvalan ako biste mi pomogli oko ovoga. Mogu da dam korisničko ime, ID transakcije da dokažem depozit, itd. ako je potrebno.
Hello,
I know this is probably a long shot but I am hoping to reach out to Razer.
I have been a Rollbit user for quite a while and recently went to withdraw ~$15k USD and was told by support I needed to complete level 3 KYC. Unfortunately, I was unaware of the ToS and am from the United States so I was told all funds are forfeit and my account has been disabled. I am a little frustrated and am unsure why I was not told to KYC previously and was allowed to deposit more. I deposited $~12.5K USD yesterday and would appreciate it if I could just get my deposits reversed and will gladly forfeit the extra ~$2.5K of winnings. I apologize for any inconveniences this causes, but I would really appreciate it if you could assist me with this. I can provide username, transaction IDs to prove deposit, etc. if needed.
Automatski prevedeno: