Pozadina i početni KIC pokušaj
Pre nekoliko meseci, mom maloletnom prijatelju ili prijatelju iz SAD (ne mogu tačno da se setim, mi smo prijatelji na mreži - samo u krajnjoj liniji on nije mogao da potvrdi) sredstva su bila zaključana na svom Rollbit nalogu. Znam da ovo nije bilo idealno, ali sam u dobroj nameri odlučio da pokušam da mu pomognem popunjavanjem KIC-a u njegovo ime, nadajući se da ću mu pomoći da pristupi svojim sredstvima i zatvori račun. Da budemo jasni, nije bilo namere prevare ili umešanosti u bilo šta sumnjivo kao što je pranje novca - samo sam pokušavao da pomognem prijatelju u maloj nevolji.
Rollbitov tim, uključujući predstavnika po imenu Razer, brzo je prepoznao da KIC nije od vlasnika naloga. KIC je odbijen, a oni su izričito zahtevali da vlasnik naloga sam popuni KIC da bi nastavio ( https://imgur.com/a/I0kJ1OH ). Ovaj korak jasno pokazuje da je Rollbit priznao da račun ne pripada meni, i na kraju je ispalo – moj prijatelj je mogao da podigne svoja sredstva, a račun je tada zatvoren.
Kreiranje sopstvenog Rollbit naloga i naknadna zabrana
Premotao sam unapred, odlučio sam da napravim svoj Rollbit nalog, uplatio $1,2000 depozita i završio KIC pod svojim imenom, misleći da je sve jednostavno. Međutim, ubrzo nakon toga dobio sam zabranu zbog „izbegavanja zabrane". Zajedno sa zabranom, Rollbit je zaplenio 1.200 dolara mojih sredstava. Posegnuo sam da objasnim situaciju, ali su oni zadržali zabranu i odbili da oslobode sredstva. ( https: //imgur.com/a/F5JreBb )
Potpuno razumem da je pokušaj KIC-a u ime nekog drugog protiv politike, i to sam priznao Rollbitu. Ali s obzirom na to da je moj pokušaj KIC-a za mog prijatelja odbijen, a oni su izričito priznali da nisam vlasnik naloga, jasno je da nikada nije bilo pokušaja da se napravi ili kontroliše sekundarni nalog. Verujem da je činjenica da je Rollbit tretirao naloge kao odvojene tokom ovog procesa naglašava da su oni zaista bili nezavisni nalozi.
Iako razumem da zabrana još uvek može da važi, smatram da zaplena mojih sredstava nije u skladu sa stvarnim događajima i okolnostima. Deluje pomalo ekstremno, posebno kada nije bilo namere da se obmane, a Rollbitovi sopstveni postupci su pokazali njihovu svest o razdvajanju naloga.
Priznanje Rollbitovog prava da zapleni sredstva za izbegavanje zabrane
Potvrđujem da, u skladu sa klauzulom 4.2 Uslova korišćenja usluge, Rollbit može ograničiti račune i zadržati sredstva ako se otkrije više naloga ili „izbegavanje zabrane". Pored toga, klauzula 5.1 dozvoljava Rollbit-u da zadrži sredstva ako sumnja da se račun koristi nepropisno ili u korist treće strane.
Međutim, u mom slučaju:
Prvo razdvajanje KIC-a : Kada sam pokušao KIC za nalog svog prijatelja, moj zahtev je odbijen, a Rollbitov tim, uključujući Razer, izričito je priznao da nisam vlasnik naloga. Ovo priznanje i naknadno odbijanje pokazuju da je moj lični nalog bio odvojen i nezavisno verifikovan.
Bez obmanjujuće namere : Moj lični nalog je finansiran i verifikovan bez ikakve namere da se izbegne prethodne zabrane ili da se obmane, kao što je Rollbit-ov sopstveni proces verifikacije pokazao.
Zahtev za povlačenje sredstava na osnovu uslova i odvajanja računa
Imajući ovaj kontekst na umu, i u svetlu klauzule 5.3, koja kaže: „Ako zatvorimo Vaš Rollbit nalog, i verujemo […] da Vam pripada bilo koji deo ili ceo preostali iznos, obavestićemo Vas o dostupnim znači da povučem taj preostali iznos", s poštovanjem tražim da se povuku moja preostala sredstva. Verujem da se ova klauzula ovde primenjuje, imajući u vidu nezavisnu verifikaciju naloga i jasno razdvajanje.
Background and Initial KYC Attempt
A couple of months ago, an underage or US (cannot remember exactly, we're online buddies - just bottom line he couldn't verify) friend of mine had funds locked in their Rollbit account. I know this wasn’t ideal, but in good faith, I decided to try to help him by completing the KYC on his behalf, hoping to help him access his funds and close the account. To be clear, there was no fraudulent intent or involvement in anything suspicious like money laundering—just me trying to help a friend in a bit of a predicament.
Rollbit’s team, including a representative named Razer, quickly recognised that the KYC was not from the account owner. The KYC was rejected, and they specifically requested that the account holder themselves complete the KYC to proceed (https://imgur.com/a/Y0xJ1OH). This step clearly shows that Rollbit acknowledged the account did not belong to me, and it ended up working out – my friend was able to withdraw his funds, and the account was then closed.
Creation of My Own Rollbit Account and Subsequent Ban
Fast forward, I decided to create my own Rollbit account, made a $1,2000 deposit, and completed KYC under my name, thinking everything was straightforward. However, shortly after, I was hit with a ban for "ban evasion." Along with the ban, Rollbit seized $1,200 of my funds. I reached out to explain the situation, but they maintained the ban and refused to release the funds. (https://imgur.com/a/F5JreBb)
I completely understand that attempting to KYC on behalf of someone else is against policy, and I’ve acknowledged that to Rollbit. But given that my KYC attempt for my friend was rejected, and they explicitly acknowledged that I was not the account owner, it’s clear there was never an attempt to create or control a secondary account. I believe the fact that Rollbit treated the accounts as separate during this process underscores that they were indeed independent accounts.
While I understand the ban may still apply, I feel that seizing my funds doesn’t align with the actual events and circumstances. It seems a bit extreme, especially when there was no intention to deceive, and Rollbit’s own actions demonstrated their awareness of the account separation.
Acknowledgement of Rollbit’s Right to Seize Funds for Ban Evasion
I acknowledge that, according to Clause 4.2 of the Terms of Service, Rollbit may restrict accounts and withhold funds if multiple accounts or "ban evasion" are detected. Additionally, Clause 5.1 allows Rollbit to withhold funds if it suspects an account is being used improperly or for a third party’s benefit.
However, in my case:
Initial KYC Separation: When I attempted KYC for my friend’s account, my submission was rejected, and Rollbit’s team, including Razer, explicitly acknowledged that I was not the account holder. This recognition and subsequent rejection demonstrate that my personal account was separate and independently verified.
No Deceptive Intent: My personal account was funded and verified without any intent to evade previous bans or to deceive, as Rollbit’s own verification process demonstrated.
Request for Fund Withdrawal Based on Terms and Account Separation
With this context in mind, and in light of Clause 5.3, which states, "If we close Your Rollbit Account, and believe […] that any portion or all of the remaining balance is due to You, we will inform You of the available means to withdraw that remaining balance," I respectfully request that my remaining funds be withdrawn. I believe this clause applies here, given the account’s independent verification and clear separation.
Automatski prevedeno:
