Zdravo kazino guru,
Moj problem je što mi nedostaje 2250 DKK nakon pobedničke sesije u live blackjack-u.
U noći 31. maja, otkazao sam podizanje 2260 DKK da bih igrao blekdžek. Igrao sam 4 runde sa opkladama od ukupno 4500 DKK i dobicima od 8250 DKK, što je rezultiralo profitom od 3750 DKK. Trebalo bi da bude sasvim jednostavno: moj novi saldo bi trebalo da se poveća za profit od 3750 DKK, čineći ga 2260 + 3750 = 6010 DKK. Međutim, moj bilans je bio (i još uvek jeste) 3760 DKK. Završio sam sesiju i čekao da se stanje ažurira, ali ništa se nije promenilo. Kontaktirao sam podršku i od tada sam imao previše mejlova napred i nazad. Slažu se da sam počeo sa stanjem od 2260 DKK i da su moje opklade iznosile 4500 DKK sa dobicima od 8250 DKK tokom sesije, ali tvrdoglavo insistiraju da je moj saldo od 3760 DKK potpuno ispravan i da nije došlo do greške. Veoma sam frustriran što ne rešavaju ovo jednostavno pitanje. Ispod je izvod iz imejla podrške.
„Kao što smo spomenuli u prethodnim pismima, započeli ste svoju sesiju igranja sa 2260 DKK, odmah nakon otkazivanja vašeg zahteva za povlačenje.
Takođe, utvrdili smo sledeće: ukupan iznos opklada koji ste položili tokom sesije je bio 4500 DKK, a ukupan iznos dobitaka je bio 8250 DKK, a kao rezultat izračunavanja vaših opklada i dobitaka, iznos koji sada imate na vašem računu je 3760 DKK."
Čini se da se podrška bori sa osnovnom matematikom, i nema prolaza.
Pogledajte priložene snimke ekrana za moju sesiju blackjack-a na kojima je prikazan profit od 3750 DKK i istorija mog naloga sa iste sesije gde se vidi da mi je pripisano samo 6000 DKK od 8250 DKK.
Nadam se da mi možete pomoći.
Srdačan pozdrav,
Mikael
Hello Casino Guru,
My issue is that I'm missing 2250 DKK after a winning session in live blackjack.
On the night of May 31, I canceled a withdrawal of 2260 DKK to play some blackjack. I played 4 rounds with bets totaling 4500 DKK and winnings amounting to 8250 DKK, resulting in a profit of 3750 DKK. It should be quite straightforward: my new balance should increase by the 3750 DKK profit, making it 2260 + 3750 = 6010 DKK. However, my balance was (and still is) 3760 DKK. I ended my session and waited for the balance to update, but nothing changed. I contacted support and have had far too many emails back and forth since then. They agree that I started with a balance of 2260 DKK and that my bets totaled 4500 DKK with winnings of 8250 DKK during the session, but they stubbornly insist that my balance of 3760 DKK is completely correct and that no error has occurred. I am very frustrated that they are not resolving this simple issue. Below is an excerpt from an email from support.
"As we have mentioned in previous letters, you have started your gaming session with 2260 DKK, right after the cancellation of your withdrawal request.
Also, we have determined the following: the total bets amount you placed during the session was 4500 DKK, and the total winnings amount was 8250 DKK, and as a result of calculating your bets and winnings, the amount you have on your balance now is 3760 DKK."
It seems support is struggling with basic math, and there's no way through.
See attached screenshots for my blackjack session showing the 3750 DKK profit, and my account history from the same session where it shows I was only credited with 6000 DKK out of the 8250 DKK.
I hope you can help me.
Best regards,
Mikael
Hej Casino guru.
Mit problem er, at jeg har fået udbetalt 2250 for lidt efter en vindende session i live blackjack.
Om natten til d. 31 maj, annullerer jeg en udbetaling på 2260dkk, for at spille noget blackjack. Jeg når at spille 4 runder, hvor jeg har indsatser for 4500dkk og gevinster for 8250dkk, altså et profit på 3750dkk. Så burde det være ret logisk, at min nye balance gerne skulle være steget med de 3750dkk jeg har i profit, og derfor burde være 2260+3750, altså 6010dkk. Men min balance var (og er fortsat) 3760dkk. Jeg stopper min session og venter lidt, for at se om balancen bliver opdateret men der sker intet. Jeg tager fat i support, og har siden haft alt for mange mails frem og tilbage. De giver mig ret i at jeg startede med 2260dkk, ligeledes at jeg havde indsatser for 4500dkk og gevinster for 8250dkk i min session, men holder dumstædigt fast i at min balance på 3760dkk er helt og aldeles korrekt og der ikke er sket en fejl. Jeg er meget frustreret over at de ikke løser det her problem som er helt ligetil. Nedenstående er taget fra en e-mail fra support.
"As we have mentioned in previous letters, you have started your gaming session with 2260DKK, right after cancellation of your withdrawal request.
Also, we have determined the following: the total bets amount you placed during the session was 4500 DKK, and the total winnings amount was 8250 DKK, and as a result of calculating your bets and winnings, the amount you have on your balance now is 3760DKK."
Det kniber lidt med helt basal matematik hos support, og der er ingen vej igennem.
Se vedhæftet screenshots for hhv. min blackjack session med de 3750dkk i profit, og min account historie fra samme session hvor det fremgår at jeg kun er blevet krediteret med 6000dkk ud af de 8250dkk.
Håber i kan hjælpe mig.
Vh
Mikael
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