The player's account got blocked due to failed verification. Although the casino behaved according to its T&C, the case was closed as unresolved because we were convinced that this case could have been handled better. The casino asked us to reopen this complaint. Consequently, we closed the case as resolved after the player informed us via email that the issue had been successfully resolved.
Nalog igrača je blokiran zbog neuspele verifikacije. Iako se kazino ponašao u skladu sa svojim T&C, slučaj je zatvoren kao nerešen jer smo bili uvereni da se ovaj slučaj mogao bolje rešiti. Kazino nas je zamolio da ponovo otvorimo ovu žalbu. Shodno tome, zatvorili smo slučaj kao rešen nakon što nas je igrač obavestio putem e-pošte da je problem uspešno rešen.
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