Draga Traceianne1 ,
Nakon što smo izvršili detaljnu reviziju vašeg naloga, identifikovali smo situaciju koja je dovela do suspenzije.
U skladu sa našim uslovima i odredbama, posebno u odeljku 13.1:
„U vezi sa kompanijom i tokom korišćenja usluga, koje pruža Rolling Slots, korisnicima je zabranjeno:
— procedure povraćaja/povraćaja sredstava/povlačenja kreditnom karticom ili drugim načinima plaćanja nakon korišćenja depozita;
Rolling Slots će preduzeti sve razumne mere da spreči i otkrije takve prakse i da identifikuje relevantne igrače ako do njih dođe."
U svetlu ovoga, vaš nalog je zatvoren zbog kršenja naših utvrđenih Uslova i odredbi. Takve stvari shvatamo ozbiljno da bismo održali integritet naše platforme.
Hvala vam na razumevanju i nadamo se da ćemo ovaj problem rešiti profesionalno.
Srdačan pozdrav,
Rolling Slots kazino
Dear Traceyanne1,
Upon conducting a thorough audit of your account, we identified a situation that led to the suspension.
As per our Terms and Conditions, specifically under section 13.1 :
"Regarding the company and during the usage of services, provided by Rolling Slots, users are prohibited from:
— chargeback/refund/recall procedures with a credit card or other payment methods after deposit was used;
Rolling Slots will take all reasonable actions to prevent and detect such practices and to identify the relevant players concerned if they do occur."
In light of this, your account was closed due to a violation of our established Terms & Conditions. We take such matters seriously to maintain the integrity of our platform.
Thank you for your understanding, and we hope to resolve this matter professionally.
Kind regards,
Rolling Slots Casino
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