Dragi millassemmelhack ,
Hvala vam što ste nam se obratili i iskreno se izvinjavamo za sve neprijatnosti koje ste možda iskusili tokom procesa verifikacije.
Razumemo važnost glatke i efikasne procedure verifikacije i cenimo vaše strpljenje tokom ovog perioda. Vaša verifikacija je uspešno završena 25. januara 2024.
Što se tiče vašeg zahteva za povlačenje, prihvatamo vašu zabrinutost i uveravamo vas da je planirano da se vaše poslednje povlačenje obradi ovog petka. Iskreno cenimo vaše povratne informacije i kontinuirano radimo na poboljšanju naših procesa kako bismo pružili bolje iskustvo za naše igrače.
Imajte na umu da naš raspored „Upoznaj svog klijenta" (KIC) radi od ponedeljka do petka, između 9:00 i 18:00 UTC +2. Pored toga, bili smo proaktivni u pružanju pomoći u procesu verifikacije tako što smo slali e-poruke da bismo vas vodili, zajedno sa obaveštenjima o uspešnoj verifikaciji i povlačenju.
Ako imate dodatnih pitanja ili ako postoji još nešto u čemu vam možemo pomoći, ne ustručavajte se da kontaktirate naš namenski tim za podršku. Posvećeni smo tome da osiguramo vaše zadovoljstvo i pružimo najbolje moguće iskustvo igranja.
Srdačan pozdrav,
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