Tako da sam juče igrao u ovom kazinu, zaradio oko 40 evra i odlučio sam da prestanem. Kada sam želeo da podignem svoj novac, tražili su verifikaciju računa. Šaljem ličnu kartu, selfi sa ličnom kartom i sve je bilo u redu do "dokaz o prebivalištu".
Stvar je u tome što ja živim u Švedskoj i traže ili račune za komunalije, poreske račune itd. što nije problem, ali NE prihvataju digitalne informacije. Ovde, u Švedskoj, jedva da dobijamo ovako nešto isporučeno tradicionalnom poštom, pošto je 99% ovih stvari digitalno, što rollino iz bilo kog razloga ne prihvata.
Poslao sam im zauzvrat paket koji sam danas dobio u kome je moje ime, današnji datum i moja adresa, ali to još uvek nije dovoljno za rollino. Čak sam poslao i snimak ekrana kada sam proguglao svoje ime jer pokazuje vašu adresu (da, imamo ovu stvar u Švedskoj), i dalje im nije dovoljno. Pokušao sam da pošaljem poštu, kontaktiram ih preko njihovog ćaskanja uživo i čekao sam SATI i niko nije odgovarao ni na šta što sam napisao u tom ćaskanju uživo sa njihove veb stranice.
So I have played on this casino yesterday, made around 40 euros and I decided to stop. When i wanted to withdraw my money they asked for account verification. I send my ID, a selfie with my ID and everything went fine until the "proof of residence".
The thing is that I live in Sweden, and they ask for either utility bills, tax invoice, etc. which is not a problem, but they DO NOT accept digital information. Here, in Sweden, we barely get anything like this delivered with traditional post, since 99% of these things are digital, which rollino does not accept for whatever reason.
I sent them in return a package that I received today which has my name, today's date and my address, but it still not enough for rollino. I even sent a screenshot when i googled my name because it shows your address (yes, we have this thing in Sweden), still not enough for them. Tried to mail, contact them through their live chat and I was waiting for HOURS and no one was replying to anything that I have written in that live chat from their website.
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