Dragi markus8619,
Žao nam je što ste naišli na poteškoće tokom pokušaja povlačenja.
Kao što je pojašnjeno sa našim agentom za korisničku podršku, imajte na umu da tražene dokumente nismo primili u poslednjih nekoliko dana, jer ste ih nastavili da šaljete na pogrešnu adresu e-pošte (napravili ste grešku u e-mail adresi), a samim tim i kašnjenje koje došlo. Tokom poslednjeg sata, poslali ste dokumente na ispravnu adresu e-pošte i dobro ih je primilo naše KIC odeljenje.
Što se tiče problema sa ograničenjima povlačenja - pokušajte ponovo sada.
Trebalo bi da budete u mogućnosti da pokrenete zahteve za povlačenje za celo stanje.
Budite sigurni da ćete nakon uspešne verifikacije vaših dokumenata i zahteva za povlačenje dobiti isplate na vreme.
Budite slobodni da ažurirate ovde kada primite svoja povlačenja i ova žalba se može označiti kao rešena.
Čestitamo vam na pobedi i želimo vam samo pozitivna iskustva igranja u Rollinu.
Srdačan pozdrav,
Rollino Team
Dear markus8619,
We're sorry to hear that you've experienced difficulties during your withdrawal attempt.
As clarified with our customer support agent, please note that the requested documents we're not received in the last few days, because you kept sending them to the wrong email address (made a typo in the email address), and therefore the delay that occurred. During the last hour, you've resent the documents to the correct email address, and they were well-received by our KYC department.
Regarding the issue experienced with withdrawal limits - please retry again now.
You should be able to initiate withdrawal requests for the whole balance.
Please rest assured that following the successful verification of your documents and withdrawal requests, you'll receive the payouts in a timely manner.
Please feel free to update here once you've received your withdrawals and this complaint can be marked as resolved.
We'd like to congratulate you on the winnings and wish you only positive experiences playing in Rollino.
Kind Regards,
Rollino Team
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