Zdravo Nik,
Imam ažuriranje - mislim da nam istorija igara više nije potrebna jer više ne kažu da je opklada problem. Napravio sam novi zahtev za 500€, i ovog puta su rekli da će ga obraditi po prijemu sledećih informacija (imajući u vidu da sam već verifikovan i da imaju referencu na moj Bitcoin nalog za isplatu sredstava):
„- Snimak ekrana vašeg ličnog onlajn bankovnog profila koji sadrži sledeće informacije:
• Broj bankovnog računa / IBAN (međunarodni broj bankovnog računa)
• ID banke / BIC (identifikacioni kod banke)
• Detaljna adresa korisnika (poštanski broj, ulica, grad, država)
Takođe u pisanoj formi ponovite svoje bankovne podatke (IBAN, BIC, detaljnu adresu korisnika). "
Proslediću vam kompletan email. Sada banka ne dozvoljava snimke ekrana iz bezbednosnih razloga, a ionako ne postoji jedinstvena stranica računa sa svim informacijama koje su tražili. To je na odvojenim stranicama. Odgovorio sam izjavom koja prikazuje sve tražene detalje. I ja sam im to napisao kao što su tražili.
To je užasno korisničko iskustvo; sve što želim je da znam kako mogu da podignem kompletan iznos (ne samo 500€), i da li mogu da mi kažu sve odjednom, a ne jednu stvar za drugom?
Hvala.
Hi Nick,
I have an update - I don't think we need the gaming history any more because they're not saying the wager is an issue anymore. I made a new request for 500€, and this time they said they would process it on receipt of the following information (bearing in mind that I'm already verified, and they have my Bitcoin account reference to pay the funds):
"- A screenshot of your personal online bank profile which contains the following information:
• Bank account number / IBAN (international bank account number)
• Bank ID / BIC (bank identification code)
• Detailed address of beneficiary (postal code, street, city, country)
Please also repeat in written form your bank details (IBAN, BIC, detailed address of beneficiary). "
I will forward you the complete email. Now, the bank doesn't allow screenshots for security reasons, and there's no single account page with all the information they've asked for anyway. It's on separate pages. I've responded with a statement which shows all of the requested details. And I wrote it out for them as well like they asked.
It's a terrible customer experience; all I want is to know is how can withdraw the complete balance (not just 500€ of it), and can they PLEASE tell me all at once, not one thing after another?
Thanks.
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