Dragi locoriane,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa ROLR kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Kada ste prvi put otkazali zahtev za povlačenje, da li je novac vraćen na vaš kazino račun?
Da li ste dobili bilo kakvu potvrdu da je vaš prvi zahtev za povlačenje poništen?
Možete li da nam kažete kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa ovim problemom?
Molimo vas da prosledite svaku relevantnu komunikaciju između vas i kazina u vezi sa otkazanim zahtevom za povlačenje i prilagođavanjem bilansa na veronika.l@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear locoryan,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with ROLR Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
When you canceled your withdrawal request for the first time, was the money returned to your casino account?
Did you receive any confirmation that your first withdrawal request was canceled?
Could you please advise when you last communicated with customer support regarding this problem?
Please forward any relevant communication between you and the casino regarding the canceled withdrawal request and the balance adjustment to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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