Napravio sam depozit bankovnim transferom koristeći Roobet-ov provajder plaćanja Etpai (pomoću Spei sistema, trenutni transferi), uplata je skinuta sa mog bankovnog računa, ali depozit nikada nije knjižen na moj Roobet nalog, kontaktirao sam live chat koji je rekao da su pogledavši to sa svojim timom za plaćanje, poslali su mi poruku u kojoj kaže da je Etpai tražio dokaz o uplati, nakon slanja dokaza o uplati jedino što su rekli da treba da uradim je da sačekam, 4 dana kasnije i mnogo poruka i mejlova nazad i četvrto jedini odgovor je bio, budite strpljivi i sačekajte da naš tim za plaćanje odgovori.
Ne mogu da razumem kako jedan od najvećih onlajn kazina na svetu pušta igrača da čeka 4 dana na odgovor od takozvanog tima koji ispituje stvar, ali u stvari nema sa kim da razgovara (da, ja je poslao e-mail na cs@roobet.com i support@roobet.com i dobili ste nadoknadu za neprijatnosti), ali uz svu dužnu iskrenost, vi trenutno zloupotrebljavate svoju silu protiv igrača koji ne može ništa da preduzme protiv vaše velike korporacije.
Jedino što bih voleo je da mi se prizna priznanje i da se ova stvar reši, igram na Roobet-u skoro godinu dana i založio sam više od 600 hiljada dolara u opkladama, rastužuje me što će se depozit od 200 dolara podeliti između nas, ali s druge strane, ovo je moglo da se reši sa mnogo više profesionalizma i brige o klijentima.
Hvala vam
Momak.
Ja naravno mogu dostaviti dokaz o uplati, ID depozita i sve druge potrebne informacije.
I have made a deposit with bank transfer using Roobet's payment provider Etpay (using Spei system, instant transfers), the payment was deducted from my bank account but the deposit was never credited to my Roobet account, I have contacted live chat that said they are taking a look at it with their payment team, they sent me a message saying Etpay asked for proof of payment, after sending proof of payment the only thing they said I should do was wait, 4 days later and many messages and emails back and fourth the only answer was please be patient and wait for our payment team to reply.
I can't understand how one of the biggest online casinos in the world are letting a player wait for 4 days for an answer from a so called team that are looking into the matter but in fact there is no one to talk to (yes I did send an email to cs@roobet.com and support@roobet.com and did get compensated for the inconvenience) but with all due honesty you are currently abusing your force against a player that cannot take any action against your big corporation.
The only thing I would like is to be acknowledged and this matter to be resolved, I'm playing at Roobet for almost a year and wagered more than 600k dollars in bets, it makes me sad that a $200 deposit is going to part ways between us but on the other hand this could of been dealt with so much more professionalism and customer care.
Thank you
Guy.
I can of course supply proof of payment, deposit ID and any other information required.
Automatski prevedeno:
