draga lauram,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Rooster Bet kazinom.
Imajte na umu da se promotivni mejlovi iz kazina često šalju na veliko, tako da ponekad čak i igrači koji nemaju pravo da dobiju neku vrstu bonusa dobiju reklamu.
Takođe je važno napomenuti da svaki kazino ima svoju jedinstvenu politiku bonusa i sistem nagrađivanja. Bonus je u suštini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila važe.
Ako niste bili u mogućnosti da aktivirate ovu vrstu bonusa, verovatno je postojao poseban razlog za to. Međutim, ne istražujemo dalje ove razloge i ne možemo primoravati kazina da vam daju posebne bonuse.
Molim vas, javite mi ako mogu još nešto da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu. Hvala na razumevanju.
Srdačan pozdrav
Veronika
Dear lauram,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Rooster Bet Casino.
Please understand that promotional emails from casinos are often sent in bulk, so sometimes, even the players who are not eligible to receive some kind of a bonus receive the advertisement.
It's also important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you were unable to activate this type of bonus, there was likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
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