NaslovnaPritužbeRox Casino - Zahtevi igrača za povlačenje se stalno odbijaju.
Rox Casino - Zahtevi igrača za povlačenje se stalno odbijaju.
Automatski prevedeno:
Iznos:
4.400 zł
Rox Casino
Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
29/11/2023
|
Rešeno : 20/12/2023
Rešeno
Naša presuda
Predmet je zatvoren
REŠENO
Rezime slučaja
pre 10 meseci
Prevod
The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification. The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces. The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved.
Igrač iz Poljske je više od mesec dana pokušavao da podigne svoj dobitak, ali su sva tražena povlačenja odbijena, čak i nakon što je dao više dokumenata za verifikaciju. Traženi načini plaćanja uključivali su Jeton i bankovni račun, a oba su odbijena bez objašnjenja. Nakon niza komunikacija, kazino je uputio igrača da se povuče na verifikovani račun i unese broj računa bez razmaka. Igrač je potvrdio da je postignut dogovor sa kazinom i da su sve uplate primljene. Time smo žalbu označili kao rešenu.
Ova kladionica je šala. Pokušavam da podignem novac sa njega više od mesec dana. Odbijaju sva tražena povlačenja. Umoran sam od bavljenja njima. Uplatio sam novac preko jetona, ali naravno ne žele da mi daju novac za to. Naravno, odbijaju i za bankovni račun. Već sam im poslao milion dokumenata na proveru i oni ih naravno odbijaju. Nakon odbijanja zahteva za plaćanje, naravno nije bilo odgovora na mejl sa pitanjem zašto je odbijen. Molim za intervenciju. Samo želim da platim novac koji mi pripada za jeton ali to je nemoguće u ovoj kompaniji.
This bookmaker is a joke. I have been trying to withdraw money from it for over a month. They reject all requested withdrawals. I'm tired of dealing with them. I deposited money via jeton, but of course they don't want to pay me money for it. Of course, they also reject it for a bank account. I have already sent them a million documents for verification and of course they also reject them. After rejecting the payment application, of course there was no response to the e-mail asking why it was rejected. Please for intervention. I just want to pay the money due to me for jeton but it is impossible in this company.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Nijedan od ozbiljnih i licenciranih kazina ne shvata olako KIC.
Možete li da navedete koje ste dokumente dali i kada ste tačno poslali poslednji?
Da li ste dostavili svu traženu dokumentaciju u najkraćem mogućem roku iu ispravnom formatu?
Ako postoji bilo kakav odgovor iz kazina koji ste dobili u vezi sa problemom, prosledite ga na moju e-poštu na tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear kickoff,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos take KYC lightly.
Could you please list which documents you provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
If there is any response from the casino you received relevant to the issue, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Odobreli su svu dokumentaciju i čak sam jednom u januaru naredio isplatu, ali sada sve odbijaju. U januaru nisam mogao da podignem pare za jeton jer su navodno imali kvar, ali sada posle skoro godinu dana ne žele ponovo da mi plate jeton jer opet imaju... kvarove. Takođe ne žele da mi uplate novac na račun u banci, iako sam im poslao sva dokumenta, odbijaju ih iz nepoznatih razloga. Ova kladionica uvek ima problema sa svime. Što se tiče verifikacije, poslao sam im obe strane lične karte, selfi, račun za komunalije, izvod iz banke itd. Ne sećam se više. Uvek su niski, uvek su bolesni, i dalje odbijaju sve isplate. Hteo sam da mi pošalju novac Revolutu i poslao sam im dokument koji potvrđuje da je to moj račun i naravno šta? Odbijen zahtev za plaćanje.
Evo potvrde da je uplata za jeton odobrena ali otkazana zbog kvara:
They approved all the documents and I even ordered payment once in January, but now they keep rejecting everything. In January, I couldn't withdraw money for jeton because they allegedly had a breakdown, but now, after almost a year, they don't want to pay me for jeton again because they have... breakdowns again. They also don't want to pay the money to my bank account, even though I sent them all the documents, they reject them for unknown reasons. This bookmaker always has problems with everything. As for verification, I sent them both sides of my ID card, a selfie, a utility bill, a bank statement, etc. I don't remember more. They are always low, they are always sick, they still refuse all payments. I wanted them to send me money to Revolut and I sent them a document confirming that it was my account and of course what? Rejected request for payment.
Here is confirmation that the payment for the jeton was approved but canceled due to a malfunction:
Sada su uklonili jeton iz opcija depozita i povlačenja. Poslao sam im izvod iz banke o računu na koji želim da podignem novac, ali im se naravno i dalje ne sviđa. Svi zahtevi za povlačenje se tada odbijaju. Nisam imao posla sa tako beznadežnom kladionicom već nekoliko meseci, što mi otežava isplatu.
Now they have removed the jeton from the deposit and withdrawal options. I sent them a bank statement of the account to which I want to withdraw the money, but of course they still don't like it. All withdrawal requests are then rejected. I haven't had to deal with such a hopeless bookmaker for several months, making it difficult to pay out.
Zdravo, dragi igraču i predstavniku Casino Gurua! Igrač treba da izvrši povlačenje na račun ******50, koji je već verifikovan. Napominjemo da je potrebno uneti broj računa bez razmaka. Ili na račun ******47, ali i on prvo mora biti verifikovan, slanjem izvoda iz banke. Za dodatnu pomoć, može se obratiti ćaskanju za podršku, koji radi 24/7.
Srdačan pozdrav,
Rok Casino!
Hello, dear player and representative of Casino Guru! The player needs to make a withdrawal to the account ******50, which is already verified. Please note that it is necessary to enter the account number without spaces. Or to the account ******47, but it must also be verified first, by sending a bank statement. For additional help, he can contact the support chat, which works 24/7.
Dogovorio sam se sa njima i na kraju su mi sve platili. Hvala Tomaše na pomoći. Žalba se može zatvoriti i označiti kao rešena. Hvala još jednom :)
I reached an agreement with them and they finally paid me everything. Thank you Tomas for your help. The complaint can be closed and marked as resolved. Thank you again :)
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vama i Rok Casino na saradnji.
Ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Casino.Guru
Dear kickoff,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Rox Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
