Zdravo svima,
hvala na razjašnjenju situacije obema stranama.
U skladu sa opštim uslovima, odeljak Bonusi bez depozita (besplatni čipovi, besplatni okreti) se nalazi na veb stranici kazina https://vvv.roialacecasino.com/terms/
4. Igrači ne mogu uzastopno iskoristiti više besplatnih bonusa. Ako ste iskoristili jedan bonus bez depozita, a nakon toga vam je ponuđen još jedan, u međuvremenu je potrebno izvršiti depozit u stvarnom novcu da biste imali pravo da povučete drugi bonus bez depozita.
Nik i Kraljevski As,
Možete li da objasnite da li su dobici generisani iz prvog ili drugog besplatnog bonusa? Postoji li neko pravilo koje sprečava igrače da povuku dobitak iz bonusa koji je prvi otkupljen?
Kloudn9ne,
Kao što je Kristina ranije spomenula, KIC je veoma važan proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Podstičem vas da kazinu dostavite tražena dokumenta, u skladu sa specifikacijama koje je predstavnik kazina zatražio. Molimo vas da ih dostavite i obavestite nas o rezultatu.
Hello all,
thanks for the clarification of the situation to both parties.
According to the general terms, section No Deposit Bonuses (Free Chips, Free Spins) found on the casino's website https://www.royalacecasino.com/terms/
4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.
Nick and Royal Ace,
Could you explain if the winnings were generated from the first or the second free bonus? Is there any rule that prevents players from withdrawing the winnings from the bonus, which was redeemed first?
Kloudn9ne,
As Kristina previously mentioned, KYC is a very important process, during which the casino makes sure that the money is sent to the rightful owner. I encourage you to provide the casino with the requested documents, under the specifications the casino representative has requested. Please provide them and let us know about the result.
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