ovde sam imao još jedan nalog koji je ostao neaktivan, nije koristio nikakve bonuse ili bilo šta i nisam mogao da resetujem svoju lozinku.
napravio novi nalog (ovaj) na koji su dozvolili depozite, a zatim su blokirali moj nalog jer imam više od jednog naloga, što je pošteno.
Poslao sam im e-poštu o usklađenosti i objasnio situaciju i da želim da koristim ovaj nalog umesto toga, pa su ponovo otvorili nalog.
Deponovao sam €100 sa €100 bonusa i igrao 2/3 dana. Srećom uspeo sam da pobedim opkladu i tražili su moja dokumenta na overu. Posle nedelju dana još uvek su bili „pod istragom" i tada mi je rečeno da će sredstva biti isplaćena u narednih nekoliko dana.
odjednom su mi zatvorili nalog bez razloga i kada sam tražio razlog, tvrdili su da je to zato što imam više od 1 naloga.
bili su srećni što imam drugi nalog ako izgubim, ali zato što sam pobedio zatvorili su moj nalog i sada ne žele da odgovore.
i had another account here that was left dormant didn’t use any bonuses or anything and couldn’t reset my password.
created a new account (this one) which they allowed deposits and then they blocked my account for having more than one account which is fair.
I emailed their compliance and explained the situation and that I wanted to use this account instead so they reopened the account.
I deposited €100 with a €100 bonus and played for 2/3 days. Luckily managed to beat the wager and they asked for my documents for verification. After a week they were still ‘under investigation’ and then I was told the funds would be paid in the next couple of days.
all of a sudden they closed my account without a reason and when I pushed for the reason they claimed it was because I had more than 1 account.
they were happy for me to have the second account if I lost but because I won they closed my account and now won’t respond.
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