Royal Panda Casino - Samoisključivanje igrača nije uspjelo.

Hello, I requested a permanent game ban for myself at the end of 2020 on the LeoVegas casino page. My understanding is that this ban should then apply to all LeoVegas group/sister casinos. However, I have been able to play expekt/Royal Panda normally, even though I have a gaming problem. I asked their customer service for a deposit refund to no avail. I have been able to and can still log in to Expekt and Royal Panda.

According to MGA regulations I should get my deposit back. So could you kindly help me.

Hei pyysin itselleni ikuista peliestoa vuoden 2020 lopussa LeoVegas casinosivulla. Ymmärtääkseni tämän eston pitäisi silloin koskea kaikkia LeoVegas groupin/sisarkasinoita. Olen kuitenkin päässyt pelaamaan expektille/Royal Pandalle normaalisti, vaikka olen peliongelmainen. Pyysin talletusten palautusta tuloksetta heidän asiakaspalvelustaan. Olen päässyt ja pääsen edelleen kirjautumaan Expektille ja Royal Pandalle. 

MGA:n säädösten mukaan minun pitäisi saada talletukseni takaisin. Voisitteko siis ystävällisesti auttaaa minua.

Hello Ntaba,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Panda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been registered in Royal Panda Casino? For what period did you request your self exclusion in LeoVegas? Was your account ever verified in Royal Panda?

Looking forward to your answer.

Regards,

Nick

Hi Nick!

Thank you for your answer.

I registered for Royal Panda on July 2, 2022, my account has not been verified yet.

The account with LeoVegas has been closed forever since October 31, 2020.

Hei Nick!

Kiitos vastauksestasi.

Rekisteröidyin Royal Pandalle 2.7.2022, tiliäni ei ole vielä vahvistettu.

Tili LeoVegasilla on ollut suljettuna ikuisesti 31.10.2020 alkaen.

Can you please forward your self exclusion request and the confirmation from LeoVegas regarding your exclusion to nikolas.b@casino.guru?

Dear Ntaba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.