Ponovo smo otvorili ovu žalbu na zahtev spencerkonga1993. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
Igrač je dostavio dodatne informacije u vezi sa svojim problemom:
Napravio sam nalog na Roial Game-u, bio je ograničen nakon pokretanja mog naloga do $14,800 CAD i izbrisali su sva moja sredstva.
Pokušao sam da se povučem, ali su želeli da ih potvrdim, poslao sam sve dokumente koje su želeli putem e-pošte, ali nikada nisam dobio odgovor.
Uložio sam žalbu na Casino Guru i Veronika mi je poslala e-poštu casinoguru@consultant.com i rekla mi je da Roial Game želi nekoliko dokumenata koje sam dostavio (lična karta/pasoš/izvod iz banke itd.).
Veronika mi je tada rekla da moram da ostavim dobru recenziju i kažem da je Roial Game od poverenja za mene da dobijem svoj novac, pa sam nastavila sa tim, a onda mi je Veronika ponovo poslala e-poštu rekavši da Roial Game traži 2,099 USD da se pošalje u njihov bitkoin novčanik i da će mi, kada bude poslato, dati mojih 14 800 USD kao i 2,000 USD. Mislio sam da je ovo čudno, ali sam nastavio da im šaljem novac jer Casino Guru ima dobru reputaciju na mreži.
Nakon što sam ga poslao, Casino Guru me je ponovo zamolio za novac, a ja sam odgovorio rekavši da više neću slati i da je ovo izgledalo kao prevara. Čim sam to uradila, Veronika je zatvorila moj slučaj na Casino Guru i izjavila da je rešen iako nije.
Roial Game mi još uvek duguje 14.800 dolara, a sada sam takođe ostao bez 2.099 dolara koje je poslato na nasumično odabranu bitcoin adresu.
Morao sam da resetujem lozinku da bih ušao na svoj nalog za Roial Game i sva moja sredstva su nestala. Otišao sam na ćaskanje uživo i rekli su da kontaktiram podršku što sam i učinio, ali bez odgovora.
Ovo je veoma mutno i nezakonito, nisam siguran šta se ovde dešava, ali ovo treba da se ispita. Poslao sam poruku Simonu, Danieli i Mateju o ovome putem e-pošte.
Dragi spencerkong1993,
Hvala vam na strpljenju i iskreno se izvinjavamo zbog uznemirujućeg iskustva koje ste imali. Potpuno razumemo koliko frustrirajuće i uznemirujuće može biti kada su vaša sredstva i lični podaci ugroženi. Tu smo da vam pomognemo da se snađete u ovoj situaciji i osiguramo da su preduzeti odgovarajući koraci.
Nakon što smo detaljno pregledali vaš slučaj, sa žaljenjem vas obaveštavamo da ste, nažalost, postali žrtva sofisticirane prevare . Želimo da pojasnimo da smo mi, u Casino Guru-u, posvećeni pružanju besplatnih usluga posredovanja igračima i nikada, ni pod kojim okolnostima, ne tražimo bilo kakva finansijska plaćanja u zamenu za pomoć . Imejl adresu koju ste naveli, casinoguru@consultant.com , ne pripada nijednom legitimnom predstavniku naše kompanije, a poznato je da pojedinci koji stoje iza ove adrese pokušavaju slične lažne šeme koje uključuju i zahteve za osetljivim informacijama i finansijske transakcije od nesuđenih korisnika.
Imajte na umu da za komunikaciju koristimo samo zvanične adrese e-pošte. Sa svim e-porukama koje dobijete iz izvora koji nisu navedeni u niti za žalbe ili sa naše zvanične veb stranice treba postupati sa velikim oprezom.
Sa dubokim žaljenjem vas obaveštavamo da nismo u mogućnosti da pomognemo u povratu 2,099 USD koji je poslat na Bitcoin adresu koju su dali ovi prevaranti. Međutim, naš prioritet ostaje da istražimo vašu žalbu u vezi sa Roial Game-om i da vam pomognemo da rešite ovu stvar najbolje što možemo.
Da bismo nastavili našu istragu, da li biste mogli da odgovorite na nekoliko važnih pitanja? Vaši odgovori će nam pomoći da efikasno nastavimo sa istragom:
- Da li ste kojim slučajem podelili lozinku za nalog ili druge osetljive informacije sa lažnom adresom e-pošte, casinoguru@consultant.com ? Ovo je ključno za utvrđivanje da li je vaš kazino račun možda kompromitovan.
- Nakon vaše interakcije sa lažnom adresom e-pošte, da li ste primetili bilo kakvu neuobičajenu aktivnost ili blokiranje vašeg naloga Roial Game? Želeli bismo da razumemo da li su prevaranti dobili neovlašćen pristup.
- Možete li proslediti bilo kakvu e-poštu ili prepisku između vas i Roial Game-a u vezi sa verifikacijom vašeg naloga? Moja adresa e-pošte je veronika.f@casino.guru . Ovo će nam pomoći da utvrdimo da li je postojao bilo kakav legitiman zahtev za dokumente ili je bilo ikakvih dodatnih crvenih zastavica istaknuto tokom vaše komunikacije sa njima.
Imajte na umu da smo posvećeni tome da učinimo sve što je u našoj moći da vam pomognemo u ovoj teškoj situaciji. Još jednom, iskreno nam je žao zbog frustracije i konfuzije koju vam je ova situacija izazvala.
We’ve reopened this complaint at the request of spencerkong1993. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
The player submitted additional information regarding his issue:
I made an account on Royal Game, was limited after running my account up to $14,800 CAD and they deleted all of my funds.
I tried to withdraw but they wanted me to verify, I sent in all of the documents they wanted via email but never got a response.
I made a complaint on Casino Guru and was emailed by Veronika using an email casinoguru@consultant.com and she told me that Royal Game wanted several documents which I provided (ID/Passport/Bank Statement etc).
Veronika then told me that I had to leave a good review and say that Royal Game was trustworthy for me to get my money, so I proceeded to do that and then Veronika then emailed me again saying that Royal Game was asking for $2,099 USD to be sent to their bitcoin wallet and once it was sent they would give me my $14,800 as well as the $2,099 USD. I thought this was strange but proceeded to send them the money as Casino Guru has a good reputation online.
After I sent it, Casino Guru asked me for money again and I responded back saying that I would not send anymore and that this seemed like a scam. As soon as I did that, Veronika closed my case on Casino Guru and stated that it was resolved even though it was not.
Royal Game still owes me $14,800 and now I am also out of $2,099 USD which was sent to a random bitcoin address.
I had to reset my password to get into my Royal Game account and all of my funds are gone. I went to live chat and they said to contact support which I have done but no response.
This is very shady and illegal, I'm not sure what is going on here but this needs to be looked in to. I have messaged Simon, Daniela and Matej about this via email.
Dear spencerkong1993,
Thank you for your patience, and we sincerely apologize for the distressing experience you've had. We fully understand how frustrating and unsettling it can be when your funds and personal information have been compromised. We're here to help you navigate this situation and ensure that the appropriate steps are taken.
After thoroughly reviewing your case, we regret to inform you that you've unfortunately fallen victim to a sophisticated scam. We want to clarify that we, at Casino Guru, are committed to providing free mediation services to players and never, under any circumstances, ask for any financial payments in exchange for assistance. The email address you mentioned, casinoguru@consultant.com, does not belong to any legitimate representative of our company, and the individuals behind this address have been known to attempt similar fraudulent schemes involving both requests for sensitive information and financial transactions from unsuspecting users.
Please be aware that we use only official email addresses for communication. Any emails you receive from sources other than the ones listed in the complaint thread or from our official website should be treated with extreme caution.
We deeply regret to inform you that we are unable to assist in recovering the $2,099 USD that was sent to the Bitcoin address provided by these fraudsters. However, our priority remains to investigate your complaint regarding Royal Game and to help you resolve this matter to the best of our ability.
To continue our investigation, could you please answer a few important questions? Your responses will help us proceed with the investigation effectively:
- Did you, by any chance, share your account password or other sensitive information with the fraudulent email address, casinoguru@consultant.com? This is crucial in determining whether your casino account may have been compromised.
- After your interaction with the fraudulent email address, did you notice any unusual activity or blocking of your Royal Game account? We would like to understand if the scammers gained unauthorized access.
- Could you kindly forward any emails or correspondence between yourself and Royal Game regarding the verification of your account? My email address is veronika.f@casino.guru. This will help us determine if there was any legitimate request for documents or if any additional red flags were raised during your communication with them.
Please know that we are committed to doing everything in our power to assist you through this difficult situation. Once again, we are truly sorry for the frustration and confusion this situation has caused you.
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno:
