Dragi alekandros_botas,
Hvala vam što ste podneli žalbu. Žao mi je što čujem za izazove sa kojima se suočavate.
Imajte na umu da ne možemo da kaznimo kazino zbog ukidanja vaših bonus privilegija. Kazina, kao opšta praksa, zadržavaju pravo da ograniče ili zatvore račune igrača ako sumnjaju na neregularnu igru, upuštaju se u sumnjive aktivnosti ili bez posebnog razloga.
Važno je napomenuti da kazina nisu obavezna da obezbeđuju bonuse, a privilegija njihovog primanja može biti ograničena ili povučena u bilo kom trenutku bez prethodne najave. Iako bi bilo idealno obavestiti igrače o novim ograničenjima, nažalost, to nije standardna praksa.
Slobodno navedite sve dodatne informacije koje sam možda previdio. Međutim, ako ne, sa žaljenjem vas moram obavestiti da ću možda morati da odbijem vašu žalbu kao neopravdanu. Cenim vaše razumevanje i radujem se vašem odgovoru.
Srdačan pozdrav,
Petronela
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear alexandros_botas,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Automatski prevedeno:
