The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.
Igrač iz Italije je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je prijavio probleme sa primanjem kripto povlačenja od 100 evra i izrazio je frustraciju zbog nedostatka odgovora podrške. Nakon dalje istrage, potvrđeno je da je igrač uspešno primio svoja sredstva koristeći FunID, što ukazuje da je kazino imao problema sa različitim metodama povlačenja, posebno kripto. Žalba je označena kao rešena od strane Žalbenog tima.
Posle 2 nedelje, kripto povlačenje (USDT) je i dalje na čekanju. RTBet podrška neprestano oduzima vreme sa kopiraj-pejst porukom, ništa se ne pomera, drugi ljudi su u istoj situaciji.
After 2 weeks, a crypto withdrawal (USDT) is still on hold. RTBet support continually takes time with a copy-paste message, nothing moves, other people are in the same situation.
Dear Hijacker,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Hijacker,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Nije primljeno nijedno povlačenje USDT-a od 6. decembra 2024. do danas. Podrška mi se i dalje ruga odgovorima za kopiranje i lepljenje. Takođe napominjem da igram u nekoliko kazina i da se isplate kriptovaluta uvek obrađuju u roku od 24 sata.
No USDT withdrawals received, since December 6, 2024 to date. Support continues to mock me with copy-paste responses. I also note that I play at several casinos and crypto withdrawals are always processed within 24 hours.
Nessun prelievo USDT ricevuto, dal 6 dicembre 2024 ad oggi. Il supporto continua a prendermi in giro con risposte copia-incolla. Faccio anche notare che gioco su diversi casinò ed i prelievi crypto sono sempre evasi entro 24 ore.
Dragi otmičaru,
Možete li molim vas da nam kažete da li je to vaše prvo povlačenje novca u kazinu?
Pored toga, možete li potvrditi da li je vaš nalog verifikovan ili ne i ako jeste, od kada tačno?
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear Hijacker,
Could you please advise if it's your first ever withdrawal in the casino?
Additionally, can you please confirm whether your account is verified or not and if yes, since when exactly?
Looking forward to hearing from you.
Regards,
Nick
Prvo povlačenje, od mene nije tražena nikakva verifikacija i ne vidim kakva je veza pošto sam sada razgovarao sa mnogim igračima ovog kazina, čak i sa KIC-om; OVA GOSPODA NIKOGA NE PLAĆAJU, pozivam vas da promenite ocenu koju imate na njima jer čak smatrate da je RTbet siguran kazino. 3 nedelje preuzimanja za kripto povlačenje 100 evra i promenu.
First withdrawal, I was not asked for any verification and I do not see what the connection is since I have now spoken to many players of this casino, even with KYC performed; THESE GENTLEMEN DO NOT PAY ANYONE, I invite you instead to change the rating you have on them since you even consider RTbet a safe casino. 3 weeks of being taken for a crypto withdrawal of 100 euros and change.
Primo prelievo, non mi è stata richiesta alcuna verifica e non vedo quale sia il nesso visto che ormai ho parlato con tanti giocatori di questo casinò, anche con KYC effettuata; QUESTI SIGNORI NON PAGANO NESSUNO, vi invito piuttosto a cambiare il rating che avete su di loro dato che ritenete RTbet addirittura un casinò sicuro. 3 settimane di prese in giro per un prelievo crypto di 100 euro e spicci.
Kao i danas, gotovina je i dalje zamrznuta i niko nema odgovora.
Možemo smatrati da je moj novac potpuno izgubljen, molim vas da uklonite tu VEOMA SIGURNU indikaciju o ovom RTBET.com jer zapravo nemam dokaz o igraču koji je ispravno primio povlačenje.
As off today, still cash frozen and no answers by anyone.
We can consider my money completely lost, I ask you to remove that VERY SAFE indication about this RTBET.com cause actually I have no evidence about a player who correctly received a withdrawal.
Ova poruka je da ažuriram da sam nakon kreiranja naloga na FunID-u (novčanik za kazino sredstva), uspeo da dobijem sredstva sa RTbet.com. Tako da potvrđujem da imaju problema sa raznim metodama povlačenja (posebno kripto), ali ovaj FunID sistem radi dobro i čini povlačenje trenutno. Takođe ću ažurirati srodnu diskusiju. Hvala na podršci.
This message is to update that after creating an account at FunID (a wallet for casino funds), I managed to get the funds from RTbet.com. So I confirm that they have problems with various withdrawal methods (especially crypto), but this FunID system works fine and makes the withdrawal instantly. I will update on the related discussion as well. Thanks for the support.
Il presente messaggio per aggiornare che dopo la creazione di un account presso FunID (un portafogli per fondi da casinò), sono riuscito ad ottenere i fondi da RTbet.com. Confermo quindi che hanno dei problemi con vari metodi di prelievo (soprattutto crypto), ma tale sistema FunID funziona correttamente ed esegue il prelievo istantaneamente. Provvederò ad aggiornare anche sulla relativa discussione. Grazie per il supporto.
Dragi otmičaru,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
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Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear Hijacker,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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