The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had attempted to assist by advising the player on the usual processing times for withdrawals and the importance of completing KYC verification. However, after three weeks of no response from the player regarding the requested communication with the casino, the complaint was rejected due to a lack of information needed for further investigation.
Igrač iz Kanade je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije bio primljen. Tim za žalbe je pokušao da pomogne savetujući igrača o uobičajenim vremenima obrade za povlačenje i važnosti završetka KIC verifikacije. Međutim, nakon tri nedelje bez odgovora igrača u vezi sa traženom komunikacijom sa kazinom, žalba je odbijena zbog nedostatka informacija potrebnih za dalju istragu.
Deponovanih 235 dolara je osvojilo 13000 sa njim je otišlo da pokušam i isplatim kaže da mogu da zaradim 750 dnevno sa 3 maksimalna čekanja na čekanju nedelju dana ništa oni stalno govore da postoji problem sa provajderom plaćanja i radi na tome da ga popravi. Povukao sam se bitkoinom. Neće mi poslati ID transakcije niti pokazati bilo kakav dokaz da je poslata
Deposited 235 dollars won 13000 with it went to try and cash out says I can do make 750 per day with 3 max pending waiting a week nothing they keep saying there was a problem with the payment provider and there working to fix it. I withdrew with bitcoin. They won't send me the transaction id or show any proof of it being sent
Dear Baseball101,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Baseball101,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Baseball101,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Čini se da nakon 3 nedelje i dalje pokušavate da prođete verifikaciju svaki put bude odbijen i niko neće objasniti zašto
After 3 weeks still trying to get past verification seems to be rejected everytime and no one will explain why
Dragi Baseball101,
Možete li proslediti komunikaciju između vas i kazina u vezi sa ovim slučajem nikolas.b@casino.guru radi daljeg pregleda.
Čekam vaš odgovor.
pozdrav,
Nick
Dear Baseball101,
Can you please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
Dear Baseball101,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
