The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the investigation period and sought further information from the player to assist with the issue. However, due to a lack of response from the player, the complaint was unable to be investigated further and was consequently rejected.
Igrač iz Ontarija je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije bio primljen. Tim za žalbe je produžio period istrage i tražio je dodatne informacije od igrača kako bi pomogao u rešavanju problema. Međutim, zbog nedostatka odgovora igrača, žalba nije mogla da bude dalje istražena i zbog toga je odbijena.
Rtbet. nije mi dao moje povlačenje. prošlo je 7 dana, a oni su mi davali pregled poslednjih 7 dana. Uvek isti odgovor i bez napretka.
Rtbet. has not given me my withdrawal. it’s been 7 days and they have been giving me the runaround for the past 7 days. Always the same response and no progress.
Dear Angie678,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
I dalje nema pokreta. Imajte na umu da sam se ranije povukao sa ovog sajta. Ovo povlačenje je još uvek na čekanju. U fazi je 2. nema pomeranja i isti odgovor na kopiranje i lepljenje od njihove beskorisne korisničke podrške.
Still no movement. Please note i have withdrawn from this site before. This withdrawal is still pending. It’s in stage 2. no movement and the same copy and paste response from their useless customer support.
Dear Angie678,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Još nisam dobio svoj povlačenje. Još uvek dobijam isti odgovor sa sajta. ovo je smešno
I have yet to receive my withdrawal. I am still getting the same response from the site. this is ridiculous
Draga Angie678,
Možete li da nam kažete da li je vaš nalog u potpunosti verifikovan i da li ste ikada ranije obrađivali povlačenje novca iz ovog kazina?
Pored toga, da li bi bilo moguće proslediti komunikaciju između vas i kazina u vezi sa ovim slučajem na nikolas.b@casino.guru za dalji pregled?
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear Angie678,
Can you please advise if your account is fully verified and if you ever processed a withdrawal before from this casino?
Additionally, would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?
Looking forward to hearing from you.
Regards,
Nick
Dear Angie678,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
