RTbet Casino - Povlačenja igrača su potpuno blokirana.

I receive a €100 deposit bonus, x35 rollover requirements, playable only on slots. After several lucky slot sessions, I correctly complete the wagering requirements, unlocking the bonus which disappears from the bonus section and becomes a real balance of €2817. I make a first withdrawal of €500 (daily maximum on RTbet) which is authorized without problems as with all previous requested withdrawals. After this first withdrawal, I receive a mysterious block on withdrawals (see attached screen) which effectively makes my real balance COMPLETELY BLOCKED. Requesting explanations in live chat, I am told this:

We hereby confirm that following the investigation conducted by our security department, it has emerged that the gaming account will only be playable with real money for the time being. As this is a decision of the Administration, we cannot confirm the reason for this. If you wish, you can send an email to . You will still be able to participate in our tournaments.

It is not clear why withdrawals have been blocked, which I therefore consider illicit and associated only with the ostracism of the room for the unexpected win. I would like to inform the gentlemen of RTbet that their deposit bonuses have convinced me many times to throw €100-200 on their platform, when it happens (once every 100 years) that a player manages to unlock their requirements x35 they cannot dress up as mafiosi, but must maintain professionalism.

The situation obviously needs to be resolved because I am determined with all my heart to proceed through legal channels and I have already discussed with a lawyer in Curaçao who has offered to follow my case if this appeal does not succeed. I am also willing to communicate on all the online channels where I have exposed this story any developments that resolve the issue to try to rehabilitate the image of RTbet.

Ricevo un bonus sul deposito da 100€, requisiti di rollover x35 , giocabile solo su slot. Dopo varie sessioni di slot fortunate, eseguo correttamente i requisiti di puntata sbloccando il bonus che sparisce dalla sezione dei bonus e diventa un saldo reale di 2817€. Effettuo un primo prelievo di 500€ (massimale giornaliero su RTbet) che viene autorizzato senza problemi come con tutti i precedenti prelievi richiesti. Dopo questo primo prelievo, ricevo un misterioso blocco sui prelievi (si veda screen allegato) che rende di fatto il mio saldo reale COMPLETAMENTE BLOCCATO. Richiedendo spiegazioni in live chat, mi viene comunicato questo:

Con la presente le confermiamo che a seguito dell’indagine condotta dal nostro dipartimento di sicurezza, e’ risultato che nel conto gioco si potra` giocare solo con saldo reale per il momento.Essendo una decisione dell'Amministrazione, non possiamo confermarle il motivo di cio'. Se desidera puo' inviare un'email a support@rtbet.com. Potra' comunque partecipare ai nostri tornei.

Non è chiaro il motivo del blocco dei prelievi, che ritengo quindi illecito ed associato solo all’ostracismo della room per la vincita inaspettata. Vorrei comunicare ai signori di RTbet che i loro bonus sul deposito mi hanno convinto tante volte a buttare 100-200€ sulla loro piattaforma, quando capita (una volta ogni 100 anni) che un giocatore riesca a sbloccare i loro requisiti x35 non possono travestirsi da mafiosi, ma devono mantenere professionalità.

La situazione ovviamente deve essere risolta perché sono risoluto con tutto me stesso nel procedere per vie legali ed ho già discusso con un legale di Curaçao che si è offerto di seguire la mia causa qualora questo ricorso non andasse a buon fine. Sono anche disposto a comunicare su tutti i canali online in cui ho esposto questa storia eventuali sviluppi risolutivi della questione per cercare di riabilitare l’immagine di RTbet.

Hello Hijacker,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RTbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when exactly is your withdrawal restricted?
• When was the last time you spoke to the casino and what was it about?

Please note that such checks are common in almost every casino. I would advise to wait at least 14 days for the casino to finish the process.

Looking forward to your answer.

Regards,

Nick

Dear Nick, thank you so much for your support!

Could you please tell me if your account is already verified and if so, since when exactly?

My RTbet account was created around the beginning of December 2024 and is linked to FunId, a Wallet that requires KYC to be used: consequently, when I make a deposit or access RTbet via FunId I provide authorization to communicate the recognition data from FunId to RTbet Casino. However, I have not performed any KYC directly with RTbet, in case this is used as a pretext, I am very willing to verify my identity and provide any guarantee.

Since when exactly has the possibility of withdrawal been restricted?

Since March 2 or 3. Their department has viewed my account after the first withdrawal request of 500 EUR and decided to block my withdrawals without any legitimate reason. The error I receive on any withdrawal attempt is: The specified user has been limited .

When was the last time you spoke to the casino and what was it about?

On March 3rd I contacted them via live chat, getting the answer from the operator Martina that you find in the initial message of the complaint. Then on the same day, at 8 pm, I sent an email to their support as suggested via live chat, in which I requested the revocation of their limitation and they did not respond (which is strange, given that in the past I always received a response within 24 hours to emails).

Please note that these checks are common in almost all casinos. I would recommend waiting at least 14 days for the casino to complete the process.

Given the total lack of transparency in their communication, it seems clear to me that a measure was taken exclusively aimed at not paying my winnings since they came from a deposit bonus. Among other things, it is not clear what they mean by "only real balance can be withdrawn", given that the bonus was unlocked according to the requirements and became REAL BALANCE (effectively withdrawable, as was done on the occasion of the first withdrawal). In fact, the Bonus section no longer shows any indication of the bonus, having been converted into balance.

Please act with the utmost promptness and I reiterate here that, if you manage to mediate correctly and avoid a lawsuit from me, I will be very happy to leave you another TrustPilot review (I already left a 5-star one some time ago) and above all a donation to your forum.

Gentile Nick, grazie mille per il supporto!

Potresti indicarmi se il tuo account è già verificato e, in caso affermativo, da quando esattamente?

Il mio account RTbet è stato creato intorno ad inizio Dicembre 2024 ed è collegato a FunId, un Wallet che richiede la KYC per poter essere utilizzato: di conseguenza, quando faccio un deposito o accedo a RTbet tramite FunId fornisco l'autorizzazione per comunicare i dati del riconoscimento da FunId al Casinò RTbet. Direttamente con RTbet però non ho eseguito alcun KYC, nel caso questo venga utilizzato come pretesto, sono dispostissimo a verificare la mia identità e fornire qualsiasi garanzia.

Da quando esattamente è stata limitata la possibilità di prelievo?

Dal 2 o 3 Marzo. Il loro dipartimento ha visionato il mio account dopo la prima richiesta di prelievo di 500 EUR ed ha deciso di bloccarmi i prelievi senza nessuna motivazione lecita. L'errore che ricevo in occasione di qualsiasi tentativo di prelievo è: L'utente specificato è stato limitato.

Quando è stata l'ultima volta che hai parlato con il casinò e di cosa si trattava?

Il 3 Marzo li ho contattati in chat live, ottenendo la risposta dall'operatrice Martina che trovi nel messaggio iniziale del reclamo. Poi sempre lo stesso giorno, ore 20, ho mandato una mail al loro supporto come suggeritomi via chat live, in cui richiedevo la revoca della loro limitazione e non hanno risposto (il che è strano, dato che in passato ricevevo sempre risposta entro 24h alle email).

Si prega di notare che tali controlli sono comuni in quasi tutti i casinò. Consiglierei di attendere almeno 14 giorni affinché il casinò completi il processo.

Data la totale assenza di trasparenza nella loro comunicazione, mi pare evidente che sia stato preso un provvedimento esclusivamente orientato a non pagare la mia vincita poiché sortita da un bonus sul deposito. Fra l'altro non è chiaro cosa intendano per "solo saldo reale può essere prelevato", dato che il bonus è stato sbloccato secondo i requisiti ed è diventato SALDO REALE (di fatto prelevabile, come fatto in occasione del primo prelievo). La sezione Bonus non presenta infatti più alcuna indicazione del bonus, essendo stato convertito in saldo.

Vi prego di operare con la massima sollecitudine e ribadisco anche qui che, nel caso riusciste a mediare correttamente ed evitare una causa legale da parte mia, sarò contentissimo di rilasciarvi un'altra recensione TrustPilot (ne lasciai già una a 5 stelle tempo fa) e soprattutto una donazione al vostro forum.

Dear Hijacker,

I would recommend waiting until the end of this week to see if the casino provides any updates.

If no update is received by then, we will step in and reach out to the casino on your behalf. In the meantime, please let us know if you receive any further information.

Best regards,

Nick

Dear Nick,

I have been reporting the problem since March 2nd and have never received any replies to any of my emails (I have sent 3 in total on + one on ).

Nothing will happen between now and the weekend, but if you think it won't, I'll wait until next Monday and then I'll be back here to update you.

Gentile Nick,

È dal 2 marzo che ho fatto presente il problema e non ho mai ricevuto risposte a nessuna delle mie e-mail (ne ho inviate 3 in tutto su support@rtbet.com + una su complaints@rtbet.com).

Non succederà nulla da adesso fino al weekend, ma se credi che non sarà così, attendo lunedì prossimo dopo di che interverrò di nuovo qui ad aggiornarti.

Dear Nick,

I waited a week as suggested. Support continues to ignore any attempt at clarification from me.

I ask you to please proceed quickly on my behalf with the utmost commitment in this regard, especially since this is a casino that you rate as VERY SAFE, I am sure that the casino will be very willing to listen to you.

Gentile Nick,

Ho atteso la settimana, come suggerito. Il supporto continua ad ignorare qualsiasi tentativo di chiarimenti da parte mia.

Ti chiedo la cortesia di procedere celermente per mio conto con il massimo impegno al riguardo, a maggior ragione dato che si tratta di un casinò che voi valutate come MOLTO SICURO, sono certo che il casinò sarà molto disponibile ad ascoltarvi.

Thank you Hijacker for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you so much for your support, I look forward to hearing from Branislav!

Grazie mille per il supporto, attendo aggiornamenti da Branislav!

Hello, Hijacker,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear RTbet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been limited? Have the disputed winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning Branislav. Given the high trust score ( 9.1 ) that RTbet Casino has on your portal and given that the RTbet representative continues to respond without any issues to another currently open complaint ( RTbet Casino - Player seeks action against deceptive gambling practices. ), I remain confident that I will also get a response, as my case seems very simple to resolve. If you are able to, it would be helpful to get in touch with an RTbet representative to report the impending deadline.

Buongiorno Branislav. Dato l'elevato punteggio di affidabilità (9.1) che RTbet Casinò possiede sul vostro portale e dato che il rappresentante di RTbet continua a rispondere senza problemi su un altro reclamo attualmente aperto ( RTbet Casino - Il giocatore chiede provvedimenti contro le pratiche di gioco d'azzardo ingannevoli. ), resto fiducioso che avrò una risposta anch'io, dato che il mio caso risulta molto semplice da risolvere. Nel caso tu riesca, sarebbe utile entrare in contatto con un rappresentante di RTbet per segnalare l'imminente scadenza dei tempi.

It is now obvious that no casino representative will respond within the time frame. However, I ask that the deadline be extended by another week both because RTBet (9.1 reliability score) has always responded to the various complaints and also because I will never abandon a balance of this kind at the casino, so the only remaining option would be legal action against them which I have already prepared with a lawyer residing in the same country as the RTBet company.

Finally, it would be helpful if the complaint is followed up by a CasinoGuru volunteer who has contact with someone responsible for RTBet (in the complaint mentioned above, RTbet has responded several times). I hope you can help me mediate to avoid a lawsuit that now seems obligatory.

Risulta ormai ovvio che nessun rappresentante del casinò risponderà entro i tempi. Chiedo però che venga estesa la scadenza di un’altra settimana sia perché RTBet (9.1 di punteggio affidabilità) ha sempre risposto ai vari reclami ed anche perché non abbandonerò mai un saldo del genere al casinò, dunque rimarrebbe solo un’azione legale contro di loro che ho già predisposto con un legale residente nello stesso paese della società di RTBet.

Sarebbe infine utile che il reclamo venga seguito da un volontario di CasinoGuru che abbia contatti con qualche responsabile di RTBet (nel reclamo menzionato sopra, RTbet ha più volte fornito risposta). Spero possiate aiutarmi a mediare per evitare una causa legale che ormai sembra obbligata.

Dear Hijacker,

We sincerely apologies for your experience. 

We have no intention to keep you waiting. We would like to share an update, we are checking your case with the relevant team and we should be able to provide an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

RTBet team.

Dear RTbet Representative,

Thanks for your reply, this shows interest in resolving the problem quickly.

I noticed that you requested on my account: KYC and list of deposits to your casino via FunID.

I have completed both operations correctly and am therefore waiting for your updates.

Gentile rappresentante RTbet,

Grazie per la risposta, questo denota interessamento nella risoluzione celere del problema.

Ho notato che avete richiesto sul mio account: KYC e lista dei depositi sul vostro casinò tramite FunID.

Ho effettuato correttamente entrambe le operazioni e resto dunque in attesa di Vostri aggiornamenti.

Greetings all,

Thank you both for your replies and the updates.

Dear RTBet team,

Feel free to inform us once you know more. It would be highly appreciated if you could also answer my questions above, directed to you.

Looking forward to hearing from you.

Dear Hijacker,

We kindly request you to please upload the requested documents via verification tab, from your profile.

We kindly suggest you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is. Thank you!

Waiting for your update.

Best regards,

RTBet team.

Dear RTBet Representative,

As I indicated above, I had already done the KYC and uploaded the deposit list for the month of February 2025 and both were authenticated by your support (I attach the screenshot below).

I have also uploaded the latter in PDF, as you now requested, starting from your site and clicking 'Save in PDF' without (obviously...) making any changes whatsoever.

For completeness, I report that I had already sent the scan of the deposits both via screen of the FunId app on smartphone and in PDF format, so at this point there should be no more problems in this regard. I await a quick resolution of the issue.

Gentile Rappresentante RTBet,

Come ho indicato sopra, avevo già provveduto al KYC ed all'upload della lista depositi per il mese di Febbraio 2025 ed entrambi mi sono stati autenticati dal vostro supporto (allego screen in basso).

Ho provveduto a caricare questi ultimi anche in PDF, come da te adesso richiesto, a partire dal vostro sito e facendo 'Salva in PDF' senza (ovviamente..) modifiche di alcun genere.

Riporto per completezza che avevo già inviato la scansione dei depositi sia tramite screen dell'app FunId su smartphone che in formato PDF, non dovrebbe quindi a questo punto esserci più nessun problema a riguardo. Attendo una celere risoluzione della questione.

This is to update Branislav that the RTbet portal continues to reject (nonsense) my last upload of deposits for the month of February. Although this was accepted previously as can be seen from the screenshot above. The list of deposits has been provided in the following formats:

• Series of screenshots from the FunId app on your phone;
• Print PDF of the deposit area of MY ACCOUNT (from Windows browser);
• Print PDF of the deposit area of MY ACCOUNT (from Mac browser).

I therefore request the RTBet Representative to proceed with the removal of the illicit blocking of withdrawals, asking for the courtesy of avoiding further ostracism and procrastination.

La presente per aggiornare Branislav che il portale RTbet continua a rigettare (senza senso) il mio ultimo upload dei depositi del mese di Febbraio. Nonostante questo sia stato già accettato in precedenza come si evince dallo screen sopra. La lista dei depositi è stata fornita nei seguenti formati:

• Serie di screen dall'app FunId del cellulare;
• Stampa PDF dell'area depositi del MIO ACCOUNT (da browser Windows);
• Stampa PDF dell'area depositi del MIO ACCOUNT (da browser Mac).

Richiedo quindi al Rappresentante RTBet di procedere alla rimozione del blocco illecito dei prelievi, chiedendo la cortesia di evitare ulteriore ostracismo e procrastinazione.

Greetings all,

Thank you both for your replies.

Dear RTBet Casino,

Can you please provide us with an update on the user's verification and provide him with further instructions on how to proceed?

Thank you.

Dear Branislav,

Thank you for coming back to follow up on the complaint. As I have already pointed out, I have provided RTbet with both KYC and the list of transactions for February 2025: both accepted as can be seen from the attached screen (you can leave it clear since there is no sensitive data). I am then asked AGAIN for a screen of the deposit transactions for February 2025, the latter now provided in every format/type (PDF, PNG, JPG) and from every possible device (mobile APP, desktop WebApp..).

Today, for further excess of zeal I have provided a FULL screenshot of the page extracted directly from the browser in which all the deposit/withdrawal operations made in February from my FunID account at RTbet are evident . There is no possibility that this should also be rejected.

I ask you to kindly mediate with the casino to speed up the process a bit, the RTbet representative began by saying that he had no intention of making me wait, but it seems exactly the opposite.

To this day I continue to have an active mysterious and illicit block on withdrawals that, AFTER ALMOST 2 MONTHS since the complaint was opened, still has no shred of explanation. I still hope that the situation can be resolved amicably without legal action. I set the deadline before filing a complaint as May 31, 2025. Once that date has also been exceeded, it will now be clear that the casino's only goal will be to buy time indefinitely to avoid paying what is due.

Cordially.

Gentile Branislav,

Grazie per essere tornato a seguire il reclamo. Come ho già rimarcato, ho fornito ad RTbet sia KYC che la lista delle transazioni di Febbraio 2025: entrambe accettate come si evince dallo screen allegato (puoi lasciarlo in chiaro visto che non vi è nessun dato sensibile). Mi viene poi richiesto NUOVAMENTE uno screen delle transazioni di deposito di Febbraio 2025, quest'ultimo ormai fornito in ogni formato/tipologia (PDF, PNG, JPG) e da ogni possibile dispositivo (APP mobile, WebApp desktop..).

In data odierna, per ulteriore eccesso di zelo ho provveduto a fornire screenshot INTEGRALE della pagina estratto direttamente dal browser in cui si evincono tutte le operazioni di deposito/prelievo effettuate in Febbraio dal mio conto FunID presso RTbet. Non esiste alcuna possibilità che anche questo debba essere rigettato.

Ti chiedo la cortesia di mediare col casinò per sveltire un po' i tempi, il rappresentante di RTbet ha esordito dicendo che non aveva intenzione di farmi aspettare, ma sembra esattamente il contrario.

Ad oggi continuo ad avere attivo un misterioso ed illecito blocco dei prelievi che, DOPO QUASI 2 MESI dall'apertura del reclamo, non ha ancora nessuno straccio di spiegazione. Mi auguro ancora che la situazione si possa risolvere bonariamente senza cause legali. Pongo come scadenza ultima prima di esporre denuncia il 31 Maggio 2025. Una volta ecceduta anche tale data, sarà ormai palese che l'unico obiettivo del casinò sarà quello di prendere tempo indefinitamente per non pagare il dovuto.

Cordialmente.

Good afternoon.

This is to inform you that, after a comparison with the support, the list of FunId transactions has also been accepted (see attached image).

I therefore hope for a decisive intervention by the RTBet representative so as to remove the withdrawal block and restore confidence in their casino.

I would like to point out that I chose to play on RTBet only after checking the score here on CasinoGuru so I still remain confident that the ban was only related to a verification/guarantee issue and not a violation of player rights.

Buon pomeriggio.

La presente per comunicare che, dopo un confronto col supporto, anche la lista delle transazioni FunId è stata accettata (vedasi immagine allegata).

Spero quindi in un intervento risolutivo del rappresentante di RTBet così da rimuovere il blocco dei prelievi e riabilitare la fiducia nel loro casinò.

Faccio notare che ho scelto di giocare su RTBet solo dopo aver verificato lo score qui su CasinoGuru quindi resto tuttora fiducioso che il blocco fosse correlato solo ad una questione di verifiche/garanzie e non di violazione dei diritti del giocatore.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As of today, May 6, 2025, all the requested documents have been provided and accepted by support. i have reported it, for the umpteenth time, via email to support. i am therefore waiting for a response from the casino representative to remove the illegal block on withdrawals that has been imposed.

Finally I ask the kind Branislav for a little more collaboration since I have the impression that not much was done other than to solicit the casino's response when the terms were about to expire. I hope it is possible for you to have some contact with which administrative representative of the casino to give the right weight to the issue since I already have a pre-agreement with a lawyer and other players who have been victims of similar behavior by the casino, of which several complaints are still pending on this platform despite the casino's score being (incredibly) still 9.1/10.

Hello Hijacker,

We are happy to confirm you account has been verified. However, if you still face any error message we kindly suggest you to please share a screenshot of the error message so we can check and help you further accordingly.

Our team wishes you all the best for your future activities!

Best regards,

RTBet team.

Dear RTbet Representative,

First of all, thank you for your cooperation.

I confirm that the 'User suspended from withdrawal functionality' error no longer appears, I tried to make a withdrawal of €500 with USDT-TRC20 which is pending.

I would like to point out that I have attempted a crypto withdrawal in the past and it remained pending for weeks, forcing me to cancel it and create a FunId account in order to cash out (FunId which currently does not appear to work after their recent iOS app update).

Should the withdrawal attached in the screen be processed correctly, I will consider the situation resolved with the confidence that subsequent withdrawals will also be authorized. I plan to remain your customer despite the odyssey I have found myself living.

I look forward to hearing from you on this in the meantime.

Gentile Rappresentante RTbet,

Grazie per la collaborazione innanzitutto.

Confermo che l’errore di ‘Utente sospeso dalla funzionalità di prelievo’ ora non compare più, ho provato ad effettuare un prelievo di 500€ con USDT-TRC20 che risulta pendente.

Vorrei far notare che in passato ho provato un prelievo di crypto ed è rimasto pendente per settimane, costringendomi poi ad annullarlo e creare un account FunId per poter incassare (FunId che attualmente non sembra più funzionare dopo il recente update della loro app iOS).

Qualora il prelievo allegato in screen dovesse essere correttamente processato, riterrò la situazione risolta con la fiducia che saranno autorizzati anche i prelievi successivi. Conto di rimanere vostro cliente nonostante l’odissea che mi sono ritrovato a vivere.

Attendo tuoi aggiornamenti al riguardo nel frattempo.

Dear Branislav and RTBet representative,

This is to inform you that, through FunId technical support, we have managed to resolve the issue with withdrawals from my RTbet account. I have therefore cancelled the crypto withdrawal reported above and successfully made a withdrawal of €500 to my FunId wallet. I believe everything is resolved, but I would wait 2-3 days to withdraw the entire balance (since there is a maximum withdrawal of €500/24 hours) to consider the issue resolved.

I just ask the RTbet representative, since despite everything I found myself well on their platform, if it is still advisable for me to play on their casino and if, in the event of possible unlocking of a future bonus, these will be granted to me without all the ostracism that has occurred. I only ask for an honest answer.

Finally, I would like to thank both CasinòGuru and Branislav and inform you that, once the entire balance has been withdrawn, I will keep the donation to charity that I promised to the staff in the thread relating to RTbet.

I therefore await a final intervention from the RTbet representative whom I thank for resolving the problem.

Gentili Branislav e RTBet rappresentante,

La presente per informarvi che, tramite il supporto tecnico di FunId, siamo riusciti a risolvere il problema dei prelievi dal mio account RTbet. Ho annullato quindi il prelievo crypto riportato sopra ed eseguito correttamente un prelievo da 500€ sul mio wallet FunId. Credo sia tutto risolto, ma aspetterei 2-3 giorni per prelevare l'intero saldo (dato che c'è un massimale di prelievo di 500€/24 ore) per poter ritenere risolta la questione.

Chiedo solo al rappresentante di RTbet, dato che nonostante tutto io mi sono trovato bene sulla loro piattaforma, se è ancora consigliabile che io giochi sul loro casinò e se, in caso di possibili sblocchi di un futuro bonus, questi mi saranno concessi senza tutto l'ostracismo che si è verificato. Richiedo solo una risposta sincera.

In ultimo ringrazio sia CasinòGuru che Branislav e comunico che, una volta prelevato l'intero saldo, terrò fede alla donazione in beneficienza che ho promesso allo staff nel thread relativo ad RTbet.

Attendo quindi un ultimo intervento dal rappresentante RTbet che ringrazio per la risoluzione del problema.

Greetings all,

Thank you both for your replies and updates.

Dear Hijacker,

What great news! I am very glad you finally managed to successfully withdraw a part of your balance/winnings!

Feel free to inform us about any updates regarding the next withdrawals.

Dear RTbet Casino,

Can you please look at the user's last post and the inquiry addressed to you, and express your position? I think the player asked mainly about his further play and the option to receive bonuses in the future, and/or if everything is already alright with his account, and he should not experience any other issues there.

Then, once Hijacker confirms he has successfully withdrawn the entire balance, we can consider the complaint successfully resolved.

Thank you. Looking forward to hearing from you.

Dear Hijacker,

We are happy to confirm that your last withdrawal has been processed, and the money has been sent from our side 12th May, 2025. And there is no pending withdrawal request in your account.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We kindly request you to please proceed further with your balance in your account as you wish.

Our team wishes you all the best for your future activities!

Best regards,

RTBet team.

Thanks to the RTbet representative, I confirm that all withdrawals have been successfully authorized.

However, I have not received confirmation on the possibility of continuing to benefit from offers and bonuses on your platform, can you confirm that my account is completely free in this regard?

Once you have received such a response, the complaint can be marked as resolved, with thanks to both the RTbet representative and Branislav for their cooperation.

Grazie al rappresentante di RTbet, confermo che i prelievi sono tutti stati autorizzati con successo.

Non ho tuttavia avuto conferma sulla possibilità di continuare a beneficiare di offerte e bonus sulla vostra piattaforma, mi confermi che il mio account è totalmente libero al riguardo?

Una volta avuta tale risposta, il reclamo può essere contrassegnato come risolto, ringraziando ovviamente sia il rappresentante di RTbet che Branislav per la collaborazione.

Thank you both for your replies and updates.

Dear RTBet team,

Can you please only answer the user's last question regarding his further play and the possibility of using bonuses on his account?

Thank you.

Actually I think I can answer myself: any bonus granting is blocked on my account. We are waiting for confirmation from the representative, after which we can archive the complaint.

In realtà credo di potermi rispondere già da solo: qualsiasi concessione di bonus risulta bloccata sul mio account. Attendiamo conferma da parte del rappresentante, dopo di che possiamo archiviare il reclamo.

Dear Hijacker,

We would kindly like to inform you that as per the current status your are not able to receive any Promotions or bonus offers. This decision was made by the administration.

However your are free to use our tournaments, where prices can be received and used,.

Thank you for your understanding.

Our team wishes you all the best for your future activities!

Best regards,

RTBet team.

No problem. It is your right to make this decision. I hereby notify you for transparency that I have made the promised charity donation in the event of resolution of this complaint (further details can be found in the RTbet withdrawal thread). I thank you both, the complaint can be closed.

Nessun problema. È un vostro diritto prendere questa decisione. Notifico per trasparenza che ho provveduto alla donazione in beneficienza promessa in caso di risoluzione di questo reclamo (ulteriori dettagli si possono reperire nel thread relativo ai prelievi RTbet). Ringrazio entrambi, il reclamo può essere chiuso.

Greetings all,

Thank you, Hijacker, for your regular updates and understanding regarding the information you received about the bonuses. Who knows - maybe the casino will reconsider its decision in the future.

As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you very much, RTBet team, for your help and cooperation!

Best regards,

Branislav, Casino.guru