Draga Dennine52,
Iskreno mi je žao ako su moji postovi ukazivali na nepoštovanje ili su vas činili neprijatnim.
Bilo je jasnih instrukcija, i iz nekog razloga, Nik je od vas tražio da pošaljete sve putem e-pošte. Međutim, na nekoliko pitanja uopšte niste odgovorili.
" Čak i nakon što sam poslao tražene informacije. "
Koje informacije i gde ste ih poslali, molim vas? Da li i dalje mislite samo na zahtev za povlačenje novca u kazinu, ili ste sledili uputstva iznad i sve poslali Niku?
Iako ste stalno spominjali činjenicu da niste dobili mejl od Nika i da imate samo zajednički nalog, dao sam vam sva uputstva sa njegovog mejla, kako da postupite, i obavestio vas da ako možete da potvrdite vlasništvo načina plaćanja (iako se radi o zajedničkom računu), da ste jedan od njegovih pravih vlasnika, ne bi trebalo da bude problem da povučete sporna sredstva iz kazina.
Nažalost, verovatno ne postoji drugi ili jednostavniji način da se proveri način plaćanja osim da se kazinu dostavi zvanični bankovni izvod. To je industrijski standard i stoga nesvesnost nije izgovor. Prihvatili ste Uslove i odredbe kazina prilikom registracije.
Ako kazino ne reaguje i Nick je jedini koji nam može pomoći, zašto je bio/je li problem da mu pošaljemo tražene detalje i dokument?
Tražene detalje treba poslati direktno njemu putem mejla i to u određenom obliku, to je sve. Zahvaljujući njegovoj pomoći i saradnji uspeli smo da rešimo mnoge slučajeve. Tako da bih dao šansu.
Što se tiče postavljanja teme bilo gde - bili bismo veoma zahvalni. Uvek je sjajno podići svest o uobičajenim problemima igrača u onlajn kazinima i kako to funkcioniše. Iskreno verujem da ćete podeliti vezu do kompletne teme kako ne biste pružili samo odabrane i/ili obmanjujuće informacije.
Ali, ako ipak želite da zatvorim slučaj, samo potvrda će biti dovoljna i dodatne informacije nisu potrebne. Slučaj će biti zatvoren/odbačen. Nema problema.
Dear Dennine52,
I am sincerely sorry if my posts indicated disrespect or they made you uncomfortable.
There were clear instructions, and for some reason, you were requested by Nick to send everything via email. However, you did not answer several questions at all.
"Even after I sent that requested information over."
What information and where did you send it, please? Do you still mean only a withdrawal request in the casino, or did you follow the instructions above and send everything to Nick?
Although you kept referring to the fact that you did not receive an email from Nick and that you have only a joint account, I provided you with all the instructions from his email, how to proceed, and informed you that if you can verify the ownership of the payment method (despite it being a joint account), that you are one of the rightful owners of it, it should not be a problem to withdraw the disputed funds from the casino.
Unfortunately, there is likely no other or simpler way to verify a payment method than to provide the casino with the official bank statement. It is an industry standard and therefore, unawareness is no excuse. You accepted the casino's Terms and Conditions during registration.
If the casino is unresponsive and Nick is the only one who can help us, why was/is it a problem to send him the requested details and document?
The requested details should be sent directly to him via email and in a specific form, that is all. Thanks to his help and cooperation, we were able to solve many cases. So I would give it a chance.
As for posting the thread anywhere - we would highly appreciate it. It is always great to raise awareness of common player issues in online casinos and how it works. I sincerely believe you will share a link to the complete thread to not provide only selected and/or misleading information.
But, if you wish me to close the case anyway, just confirming it will be enough and no further information is needed. The case will be closed/rejected. No problem.
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