Draga Kuritokira,
Dobio/la sam informacije i dokaze koje sam tražio/la od tima kazina. Dokazi potvrđuju da je vaša poslednja opklada postavljena 10. marta. Nakon tog datuma, vaš saldo, iako nije potpuno iscrpljen, bio je samo 0,12 evra, što je efektivno veoma blizu nule. Ovaj iznos bi omogućio možda jednu opkladu na nekim slotovima, ali ne mnogo više. Mnogi kazina smatraju svaki saldo ispod 0,20 evra ili čak 0,50 evra „bez salda", jer postoje veoma ograničene opcije, često nema dostupnih opcija sa tako malim iznosom. Od 10. marta nije bilo daljih aktivnosti na vašem nalogu i nije bilo neizmirenih finansijskih obaveza prema vama. Stoga je administracija kazina donela odluku da zatvori vaš nalog, što je u skladu sa njihovim uslovima i odredbama.
Razumem da ovo možda nije odgovor koji ste očekivali, ali nažalost, nismo pronašli nikakve dokaze o bilo kakvom nezakonitom postupanju od strane kazina i trenutno ne postoje dodatne mere koje se mogu ili trebaju preduzeti.
Uzimajući ovo u obzir, sada ću zaključiti vašu žalbu kao odbijenu.
Žao mi je što vam nismo mogli više pomoći u ovoj prilici. Ukoliko se u budućnosti suočite sa bilo kakvim problemima sa ovim ili bilo kojim drugim kazinom, slobodno nas kontaktirajte. Potrudićemo se da vam pomognemo.
Srdačan pozdrav,
Mihal
Kazino Guru
Dear Curritokira,
I have received the information and evidence I requested from the casino team. The evidence confirms that your last bet was placed on March 10th. After that date, your balance, while not completely depleted, was only €0.12, which is effectively very close to zero. This amount would allow for perhaps a single bet on some slots, but not much else. Many casinos consider any balance under €0.20 or even €0.50 as 'no balance' since there are very limited options, quite often no options available with such a small amount. Since March 10th, there has been no further activity on your account, and there were no outstanding financial obligations to you. Therefore, the casino administration has made the decision to close your account, which is in accordance with their terms and conditions.
I understand this may not be the answer you were hoping for, but unfortunately, we have found no evidence of any wrongdoing on the casino's part, and there are no additional actions that can or should be taken at this time.
This being said, I will now proceed to close your complaint as rejected.
I am sorry we could not be of more help on this occasion. Should you face any challenges with this or any other casino in the future, please do not hesitate to contact us. We will try our best to help.
Best regards,
Michal
Casino Guru
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