The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. This complaint was closed as unresolved as the casino was given sufficient time to address and rectify the withdrawal problems.
Igrač iz Nemačke je zatražio povlačenje dve nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
Zdravo timu Casinoguru,
Osvojio sam 1000 € u Scatterhall Casinu 03.03.2023.
Pošto postoji dnevni limit za povlačenje od 500 €, do sada sam mogao da tražim samo povlačenje od 500 €.
Ovo je još uvek „Na čekanju", tako da ga kazino još uvek nije obradio.
Posle 15 dana čekanja, moje strpljenje je sada gotovo.
Molim vas za pomoć
Srdačan pozdrav
Hello Casinoguru team,
I won €1000 at Scatterhall Casino on 03/03/2023.
Since there is a daily withdrawal limit of €500, I have only been able to request a withdrawal of €500 so far.
This is still "Pending" so it has still not been processed by the casino.
After 15 days of waiting, my patience is now over.
I ask for your help
Best regards
Hallo Casinoguru Team,
ich habe am 03.03.2023 im Scatterhall Casino 1000€ gewonnen.
Da es ein tägliches Auszahlungslimit von 500€ gibt konnte ich bis zum jetzigen Zeitpunkt lediglich eine Auszahlung von 500€ beantragen.
Diese ist immer noch auf "Pending", also wurde diese vom Casino immer noch nicht bearbeitet.
Nach 15 Tagen Wartezeit ist meine Geduld nun zu Ende.
Ich bitte um Ihre Hilfe
Mit freundlichen Grüßen
Dragi antonsp,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše odloženo povlačenje. Možete li da nam kažete da li je to bilo vaše prvo povlačenje novca u ovom kazinu? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa, molim?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Zato savetujemo igračima da budu strpljivi i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear antonsp,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus, please?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming, that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Zdravo,
to nije bila moja prva isplata u kazinu. Već sam potpuno verifikovan.
Igrao sam sa bonusom. Maksimalna isplata za ovo je u skladu sa uslovima bonusa
50k vrednost poslednjeg depozita. Pošto je moj poslednji depozit bio 20 evra, 1000 evra je tačno.
Već je prošlo više od 14 dana.
Srdačan pozdrav
Hello,
it wasn't my first payout at the casino. I'm already fully verified.
I played with a bonus. The maximum payout for this is according to the bonus conditions
50x the value of the last deposit. Since my last deposit was €20, the €1000 is exactly right.
More than 14 days have already passed.
Best regards
Hallo,
es war nicht meine erste Auszahlung in dem Casino. Ich bin bereits vollständig verifiziert.
Ich habe mit einem Bonus gespielt. Die maximale Auszahlung dafür beträgt laut Bonusbedingungen
50x den Wert der letzten Einzahlung. Da meine letzte Einzahlung 20€ betragen hat passt es mit den 1000€ genau.
Es sind bereits mehr als 14 Tage vergangen.
Mit freundlichen Grüßen
Dragi antonsp,
Želeli bismo da se izvinimo zbog neprijatnosti izazvanih tekućim problemom sa NodaPai-om. Ispostavilo se da je to veći problem nego što se u početku očekivalo. Međutim, želimo da vas uverimo da naš tim naporno radi na rešavanju svih neizmirenih i nedostajućih isplata i očekujemo da će svi problemi biti rešeni do kraja ove nedelje.
Razumemo da je ovo kašnjenje možda izazvalo frustraciju i neprijatnosti za vas, i zbog toga vam nudimo naše iskreno izvinjenje. Da bismo pokazali da cenimo vaše strpljenje tokom ovog perioda, radimo na malom gestu koji će biti dodat na vaše naloge sledeće nedelje. Uskoro ćete dobiti e-poruku o tome.
Želimo da istaknemo da će sve isplate biti obrađene, a mi činimo sve da to bude što pre. Još jednom se izvinjavamo zbog prouzrokovanih neprijatnosti i cenimo vaše razumevanje.
Hvala vam na kontinuiranoj podršci.
Srdačan pozdrav,
Scatterhall
Dear antonsp,
We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.
We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.
We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.
Thank you for your continued support.
Best regards,
Scatterhall
Hvala vam puno, Scatterhall Casino tim , na ažuriranju.
Dragi antonsp ,
Pošto kazino ima poteškoća, ali radi na rešavanju problema, održaću ovu žalbu otvorenom do vaše potvrde o uspešnom povlačenju. Molim vas sačekajte malo i obaveštavajte me o svakom daljem razvoju događaja.
Thank you very much, Scatterhall Casino team, for the update.
Dear antonsp,
Since the casino is experiencing difficulties but working on resolving the issue, I will keep this complaint open till your confirmation about the successful withdrawal. Please bear with me a little while and keep me informed about any further developments.
Zdravo,
sada je nedelja skoro gotova. Isplata je i dalje na "na čekanju".
Hello,
now the week is almost over. The payment is still on "pending".
Hallo,
mittlerweile ist die Woche so gut wie vorbei. Die Auszahlung steht nach wie vor auf "pending".
Dragi antonsp,
Obaveštavamo vas da su završne faze testiranja počele jutros, a sva plaćanja i obrada će se nastaviti u ponedeljak, 27. marta. Razumemo da je ovo bilo frustrirajuće iskustvo za sve i izvinjavamo se zbog prouzrokovanih neprijatnosti.
Kao što je ranije pomenuto, svi biste uskoro trebali pronaći dobar proizvod na svojim nalozima igrača u znak zahvalnosti za vaše strpljenje i razumevanje. Nadamo se da će ovaj gest pomoći da se nadoknadi poremećaj izazvan nedavnim problemima.
Još jednom se izvinjavamo zbog čitavog nereda i uveravamo vas da činimo sve što možemo da rešimo situaciju što je pre moguće. Hvala vam na saradnji i kontinuiranoj podršci.
Srdačan pozdrav,
Scatterhall
Dear antonsp,
We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.
As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.
Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.
Best regards,
Scatterhall
Dragi antonsp,
Želeli bismo da iskoristimo ovu priliku da izrazimo našu iskrenu zahvalnost na vašem strpljenju i razumevanju tokom nedavnog kašnjenja u obradi uplata. Razumemo da je ovo bilo frustrirajuće vreme za vas i želimo da vas uverimo da neumorno radimo na rešavanju problema što je pre moguće.
Želeli bismo da se izvinimo za sve neprijatnosti koje vam je ovo možda izazvalo i za bilo kakav stres ili brigu koje je to moglo da izazove. Nažalost, imamo veći problem sa jednim od naših portala za plaćanje, što je uticalo na našu sposobnost da obrađujemo uplate onoliko efikasno koliko bismo želeli.
Međutim, sa zadovoljstvom možemo da objavimo da se uplate sada ponovo kreću i da ćemo danas obrađivati isplate za naše igrače. Znamo da će vam ova vest doneti olakšanje i naporno radimo na tome da se ovo kašnjenje ne ponovi u budućnosti.
U znak zahvalnosti za vaše razumevanje, želimo da vas obavestimo da će svaki igrač u narednim danima pronaći mali poklon na svom nalogu. Nadamo se da će vam ovaj gest pomoći da nadoknadite sve nastale neprijatnosti i da ćete moći da uživate u igranju na našoj platformi.
Još jednom se izvinjavamo za eventualne neprijatnosti izazvane kašnjenjem u obradi uplata. Želimo vam puno sreće sa dobrotom koju ćete uskoro dobiti i radujemo se što ćemo nastaviti da vam pružamo najbolje moguće iskustvo igranja.
Hvala vam na kontinuiranoj podršci i razumevanju.
S poštovanjem,
Scatterhall / Spinpirate
Dear antonsp,
We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.
We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.
However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..
As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.
Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.
Thank you for your continued support and understanding.
Sincerely,
Scatterhall / Spinpirate
Zdravo,
Dakle, moja isplata još nije obrađena.
Hello,
So my payout hasn't been processed yet.
Hallo,
also meine Auszahlung wurde heute noch nicht bearbeitet.
Hvala, obe strane, na ažuriranju.
Pošto su sva plaćanja nastavljena od juče, sačekajte nekoliko radnih dana da sredstva stignu na vaš račun i obavestite me o svim daljim dešavanjima. Hvala vam puno unapred.
Thank you, both sides, for the update.
Since all the payments have been resumed from yesterday, please allow a few working days for the funds to reach your account and keep me informed about any further developments. Thank you very much in advance.
Zdravo,
pošto se još ništa nije dogodilo, molim vas da odredite rok za kazino. Čak i ako ne dobijem svoj novac, trebalo bi da bude glavni prioritet za tim u Casinoguru-u da zaštiti druge igrače od ovog kazina. Sa trenutnom ocenom 7,2 neću biti poslednji koji će igrati tamo na osnovu ove ocene.
Hello,
since nothing has happened yet, I ask you to set a deadline for the casino. Even if I won't get my money, it should be the top priority for the team at Casinoguru to protect other players from this casino. With the current rating of 7.2 I won't be the last to play there based on this rating.
Hallo,
da sich immer noch nix getan hat bitte ich darum dem Casino eine Deadline zu setzen. Auch wenn ich mein Geld nicht bekommen werde, sollte es doch für das Team von Casinoguru dir oberste Priorität sein weitere Spieler vor diesem Casino zu beschützen. Bei der aktuellen Bewertung von 7.2 werde ich nicht der letzte sein, der dort aufgrund dieser Bewertung dort gespielt hat.
Imajte na umu da i dalje može doći do kašnjenja u obradi jer kazino radi na uklanjanju zaostalih isplata koje su se nakupile tokom prekida. Međutim, uplate su obrađene od prošlog ponedeljka i trebalo bi da stignu do igrača u narednim danima.
Već smo dobili nekoliko potvrda od igrača da su primili svoje uplate. Da li je bilo nekih pomaka u vezi sa vašim povlačenjem, molim?
Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since last Monday and should be reaching players in the coming days.
We received already several confirmations from players that they received their payments. Have there been any developments regarding your withdrawals, please?
Dragi igrači,
Nadamo se da će vas ova poruka dobro naći. Sa žaljenjem vas obaveštavamo da smo primetili da su plaćanja i dalje zaglavljena na NodaPai-u. O ovom problemu smo obavešteni tek u četvrtak kasno popodne i pokušavamo da kontaktiramo NodaPai da bismo ga rešili. Nažalost, do sada nismo uspeli da dođemo do njih.
U međuvremenu, želimo da vas obavestimo da će Live Chat od danas pa nadalje rezervisati dobrote na račune igrača (jedan dobar po nalogu na čekanju). Ako ste bili pogođeni ovim problemom i još uvek čekate svoju poslasticu, kontaktirajte Live Chat o tome.
Razumemo koliko ova situacija može biti frustrirajuća i cenimo vaše strpljenje i razumevanje dok radimo na rešavanju ovog problema. Hvala vam na kontinuiranoj podršci, a mi ćemo vas obaveštavati o napretku ovog pitanja.
Srdačan pozdrav,
Scatterhall / Spinpirate
Dear players,
We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.
In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.
We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.
Best regards,
Scatterhall / Spinpirate
Šta kažete na povlačenje sredstava sa Mifiniti-om. To bi bio barem isti način plaćanja koji je korišćen za uplatu depozita.
Šta da radim sa dobrotom ako na svom računu još nemam kreditno stanje koje se još može podići.
Prošlo je mesec dana. Nemam razumevanja za trenutnu situaciju. Čini se da druga kazina nemaju problema sa Nodapai-om.
How about making the withdrawals with Mifinity. That would be at least the same payment method that was used to make the deposit.
What should I do with a goodie if I don't have a credit balance on my account that can be withdrawn yet.
A month has now passed. I have no understanding for the current situation. Other casinos don't seem to have any issues with Nodapay.
Wie wäre es die Auszahlungen mit Mifinity vorzunehmen. Das wäre zumindest die selbe Zahlungsmethode mit der auch die Einzahlung vorgenommen wurde.
Was soll ich mit einem Goodie, wenn ich noch nicht auszahlbares Guthaben auf meinem Konto habe.
Mittlerweile ist ein Monat vergangen. Für die aktuelle Situation habe ich kein Verständnis. Andere Casinos haben anscheinend keine Probleme mit Nodapay.
Cenimo ažuriranja i prihvatamo da rešavanje problema sa dobavljačem plaćanja može predstavljati izazov za kazino. Međutim, naš je stav da igrači ne bi trebalo da čekaju više od mesec dana da dobiju svoje dobitke. Kao rezultat toga, daćemo kazinu još nedelju dana da popravi situaciju. Ukoliko do utorka sledeće nedelje (11. aprila) od igrača ne dobijemo potvrdu da su primili sredstva, sve žalbe koje su u toku biće označene kao nerešene. Kazino će imati priliku da ponovo otvori ove slučajeve kada problem bude rešen. Nadamo se da će rok od nedelju dana biti dovoljan da sva povlačenja budu uspešno obrađena. Molimo igrače da nas obaveste ako dobiju sredstva do utorka. Hvala vam na strpljenju i saradnji.
We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation.
Na žalost, izgleda da pitanje kašnjenja plaćanja nije rešeno. Uprkos tome što smo priznali da kazino možda nije u potpunosti kriv, primili smo izveštaje od nekoliko igrača koji ukazuju da dobavljač plaćanja nije svestan problema. Štaviše, nismo primili nikakva ažuriranja od kazina o ovom pitanju. Kao rezultat toga, odlučili smo da zatvorimo sve nerešene žalbe kao nerešene.
Razumemo da ova odluka može biti nezadovoljavajuća za igrače koji čekaju svoje dobitke, ali se nadamo da će to podstaći kazino da preduzme akciju. Nadamo se da će smanjenje rejtinga kazina, kao rezultat ovih nerešenih slučajeva, poslužiti kao motivacija da izvrše neophodne promene. Kazino može zatražiti da se žalba ponovo otvori u budućnosti ako je proces povlačenja fiksiran. U međuvremenu, pozivamo kazino da obavesti svoje igrače o problemu povlačenja i da marljivo radi na pronalaženju alternativnih načina plaćanja za svoje klijente.
Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.
We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.
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Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
