The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. This complaint was closed as unresolved as the casino was given sufficient time to address and rectify the withdrawal problems.
Igrač iz Nemačke je zatražio povlačenje tri nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni. Ova žalba je zatvorena kao nerešena jer je kazinu dato dovoljno vremena da se pozabavi i popravi probleme sa povlačenjem.
Zdravo, dragi kazino guru timu. Igrao sam sa bonusom na depozit, nažalost ne znam tačno koliko je % bonus imao, deponovao sam €150 maksimalna isplata bi bila €7500 za ovaj bonus na depozit. Osvojio sam i nakon klađenja imao sam stanje od €2214. Prijavio sam se za 500€ za odjavu, pošto je moguće samo 500€ po transakciji, prijavio sam se za ovo 24.02.2023. i od tada čekam da mi transakcija bude odobrena, ali se još uvek obrađuje i uživo chat(agent) ne može da mi pomogne direktno i uvek me odvraća da treba da čekam, nažalost čekam isplatu/obradu 3 nedelje, molim vas da li možete da mi pomognete da isplatim stanje,
Proverio sam istoriju igara i nisam igrao nijednu zabranjenu igru jer sam pročitao uslove bonusa i nisam prekoračio maksimum. opklada od 5 €.
KIC je u potpunosti verifikovan i ovo je moja treća isplata u ovom kazinu. Morao sam da čekam više od 1,5 nedelje na 1. i 2. isplatu dok nije prenet.
Prema uslovima i odredbama, obrada za isplatu se obrađuje u roku od 1-2 radna dana i treba da bude na mom bankovnom računu najviše 5 dana od trenutka odobrenja, nažalost čekam više od 3 nedelje na odobrenje .
Hvala vam na saradnji i želim vam prijatan vikend
Hvala i srdačan pozdrav
thomas h
Hello dear casino guru team I played with a deposit bonus, unfortunately I don't know exactly how much % the bonus had, I deposited €150 max cashout would be €7500 for this deposit bonus. I won and after wagering I had a balance of €2214. I applied for 500€ to checkout, as only 500€ per transaction is possible, I applied for this on 2023-02-24 and I have been waiting since then for my transaction to be approved, but it is still being processed and the live chat(agent) can not help me directly and always puts me off that I should wait, unfortunately I've been waiting for my payout/processing for 3 weeks, please can you help me to get my balance paid out,
I checked the game history and didn't play any forbidden games because I read the bonus conditions and I didn't exceed the max. bet of €5.
KYC is fully verified and this is my 3rd payout at this casino. I had to wait over 1.5 weeks for the 1st and 2nd payout until it was transferred.
According to the terms and conditions, the processing for a payout is processed in 1-2 working days and should be in my bank account a maximum of 5 days from the time after the approval, unfortunately I am waiting more than 3 weeks for my approval.
Thank you for your cooperation and I wish you a nice weekend
Thanks and best regards
thomas h
Hallo Liebes casino guru Team ich habe mit einem Einzahlbonus gespielt leider weiß ich nicht ganz genau wieviel % Der Bonus hatte, Eingezahlt habe ich 150€ max cashout wäre 7500€ für diesen EInzahlbonus. Ich habe gewonnen und nach dem umsetzen habe ich Guthaben in höhe von 2214€ gehabt. Zur Kasse habe ich 500€ beantragt, da nur 500€ pro Transaktion möglich sind, dieses habe ich am 2023-02-24 Beantragt und ich warte seitdem bis meine Transaktion genehmigt wird aber sie ist immer noch in bearbeitet und der Livechat(agent) kann mir nicht direkt helfen und vertröstet mich immer das ich warten soll, leider warte ich schon seit 3 Wochen auf meine Auszahlung/bearbeitung bitte können sie mir helfen das mein Guthaben ausgezahlt wird,
Spielhystorie habe ich durchgecheckt und keine Verbotene spiele gespielt weil ich die Bonusbedingungen durchlese und max. bet über 5€ habe ich nicht überschritten.
KYC ist vollständig verifiziert und dies ist meine 3. Auszahlung in diesem Casino bei den 1. und 2. Auszahlung habe ich auch über 1,5 Wochen warten müssen bis diese überwießen wurde.
Laut AGB steht das die Bearbeitung für eine Auszahlung in 1-2 Werktagen bearbeitet wird und maximal 5. Tage ab dem Zeitpunkt nach der Genehmigung auf mein Bank Konto sein müsste , leider warte ich über 3 wochen auf meine Genehmigung .
Ich bedanke mich für ihre Mitarbeit und wünsche ihnen ein schönes Wochenende
Danke und mit Freundlichen Grüßen
Thomas h.
Dragi thomash95,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše odloženo povlačenje. Da li sam dobro razumeo da je vaša uplata još uvek na čekanju na nalogu bez obrade? Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa vašim nalogom?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear thomash95,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Zdravo, dobar dan, moja isplata je još uvek na čekanju nakon 3 nedelje prijave bez obrade.
Nažalost, rečeno mi je na početku posle nedelju dana da postoji problem sa bankom kazina i da je prošlo samo nekoliko dana pre nego što je moja isplata obrađena. Pre nedelju dana rečeno mi je da je moj zahtev za isplatu prosleđen finansijskom odeljenju i da će biti brzo obrađen.
KIC je završen i moje prve 2 isplate iz moje prve pobede takođe su mi poslate davno, to je bilo 1,5 nedelje. Nažalost, prošle su 3 nedelje od moje druge pobede kada sam se prijavio za isplatu.
Prema uslovima i odredbama (Therms), isplata se odobrava ili proverava u roku od 1-2 radna dana, a zatim je potrebno još 3-5 radnih dana da isplata stigne do igrača.
Nažalost, kao što sam rekao, 3 nedelje su već prošle i obrada je još uvek u toku.
Hvala vam na pomoći i saradnji, srdačan pozdrav
Tomas H.
Hello good day my payout is still pending after 3 weeks of application without being processed.
Unfortunately, I was told at the beginning after 1 week that there was a problem with the casino's bank and that it was only a few days before my payout was processed. 1 week ago I was told that my application for payment has been forwarded to the finance department and will be processed quickly.
KYC is complete and my first 2 payouts from my first win were also sent to me a long time ago this was 1.5 weeks. Unfortunately, 3 weeks have passed since my second win when I applied for the payout.
According to the terms and conditions (Therms), the payout is approved or checked within 1-2 working days and the payout then takes another 3-5 working days to reach the player.
Unfortunately, as I said, 3 weeks have already passed and the processing is still pending.
Thank you for your help and cooperation, best regards
Thomas H.
Hallo guten Tag meine Auszahlung ist noch Ausstehend nach 3 wochen der Beantragung ohne bearbeitet zu sein.
Leider wurde mir gesagt am anfang nach 1 woche das es ein Problem mit der Bank von dem casino gibt und das es sich nur um wenige tage handelt bis meine Auszahlung bearbeitet wird. Vor 1 woche wurde mir gesagt das mein Antrag zur Auszahlung an die Finanzabteilung weitergeleitet wurden ist und schnell bearbeitet wird.
KYC ist vollständig und meine ersten zwei auszahlung von meinem ersten gewinn wurden mir auch vor langer zeit zugesendet hierbei hat es sich um 1,5 wochen gehandelt. Leider sind nun 3 wochen vergangen nach meinem zweitem Gewinn als ich die auszahlung beantragt habe.
Laut AGB (Therms) werden die Auszahlung innerhalb von 1-2 Werktagen genehmigt bzw geprüft und die Auszahlung dann nochmal zwischen 3 -5 Werktagen brauchen bis sie an den Spieler ankommen.
Leider sind wie gesagt 3 wochen schon vergangen und die Bearbeitung ist noch ausstehend.
Danke für ihre Hilfe und Mitarbeit mit freundlichen grüßen
Thomas h .
Dragi thomash95,
Želeli bismo da se izvinimo zbog neprijatnosti izazvanih tekućim problemom sa NodaPai-om. Ispostavilo se da je to veći problem nego što se u početku očekivalo. Međutim, želimo da vas uverimo da naš tim naporno radi na rešavanju svih neizmirenih i nedostajućih isplata i očekujemo da će svi problemi biti rešeni do kraja ove nedelje.
Razumemo da je ovo kašnjenje možda izazvalo frustraciju i neprijatnosti za vas, i zbog toga vam nudimo naše iskreno izvinjenje. Da bismo pokazali da cenimo vaše strpljenje tokom ovog perioda, radimo na malom gestu koji će biti dodat na vaše naloge sledeće nedelje. Uskoro ćete dobiti e-poruku o tome.
Želimo da istaknemo da će sve isplate biti obrađene, a mi činimo sve da to bude što pre. Još jednom se izvinjavamo zbog prouzrokovanih neprijatnosti i cenimo vaše razumevanje.
Hvala vam na kontinuiranoj podršci.
Srdačan pozdrav,
Scatterhall
Dear thomash95,
We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.
We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.
We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.
Thank you for your continued support.
Best regards,
Scatterhall
Hvala vam, Scatterhall Casino tim , na ažuriranju.
Dragi thomash95 ,
Proveriću ponovo sa vama početkom sledeće nedelje. Nadamo se da će se do tada sve ovo rešiti. Hvala vam još jednom na strpljenju.
Thank you, Scatterhall Casino team, for the update.
Dear thomash95,
I will check back with you at the beginning of next week. Hopefully, all this will be resolved by then. Thank you once again for your patience.
Rado bez problema vidimo se sledeće nedelje, želim vam prijatan dan 🙂
Gladly no problem see you next week have a nice day 🙂
Gerne kein Problem bis nächste woche schönen tag euch 🙂
Dragi thomash95,
Obaveštavamo vas da su završne faze testiranja počele jutros, a sva plaćanja i obrada će se nastaviti u ponedeljak, 27. marta. Razumemo da je ovo bilo frustrirajuće iskustvo za sve i izvinjavamo se zbog prouzrokovanih neprijatnosti.
Kao što je ranije pomenuto, svi biste uskoro trebali pronaći dobar proizvod na svojim nalozima igrača u znak zahvalnosti za vaše strpljenje i razumevanje. Nadamo se da će ovaj gest pomoći da se nadoknadi poremećaj izazvan nedavnim problemima.
Još jednom se izvinjavamo zbog čitavog nereda i uveravamo vas da činimo sve što možemo da rešimo situaciju što je pre moguće. Hvala vam na saradnji i kontinuiranoj podršci.
Srdačan pozdrav,
Scatterhall
Dear thomash95,
We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.
As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.
Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.
Best regards,
Scatterhall
zdravo dobar dan hvala, šta podrazumevaš pod dobro? Imam pravi novac na svom nalogu, molim vas, nemojte mi davati nikakve besplatne okrete ili kredit na njemu kako ne bi ponovo bio povezan pod dodatnim bonusom/maksimalnim isplatom ili drugim uslovima!
Hvala vam Srdačan pozdrav
thomas h
hello good day thanks, what do you mean by goodie? I have real money in my account please do not give me any free spins or credit on it so that it is not linked again under an extra bonus/ max cashout or other conditions!
Thank you Best regards
thomas h
Hallo guten tag danke , was meinen sie mit Goodie ? ich habe Echtgeld auf meinem konto bitte geben sie mir keine freispiele oder ein guthaben drauf damit es nicht wieder unter einem extra bonus/ max cashout oder andere bedingungen verknüpft ist!
danke mit freundlichen grüßen
Thomas h
Dragi thomash95,
Želeli bismo da iskoristimo ovu priliku da izrazimo našu iskrenu zahvalnost na vašem strpljenju i razumevanju tokom nedavnog kašnjenja u obradi uplata. Razumemo da je ovo bilo frustrirajuće vreme za vas i želimo da vas uverimo da neumorno radimo na rešavanju problema što je pre moguće.
Želeli bismo da se izvinimo za sve neprijatnosti koje vam je ovo moglo prouzrokovati i za bilo kakav stres ili brigu koje je to moglo prouzrokovati. Nažalost, imamo veći problem sa jednim od naših portala za plaćanje, što je uticalo na našu sposobnost da obrađujemo uplate onoliko efikasno koliko bismo želeli.
Međutim, sa zadovoljstvom možemo da objavimo da se uplate sada ponovo kreću i da ćemo danas obrađivati isplate za naše igrače. Znamo da će vam ova vest doneti olakšanje i naporno radimo na tome da se ovo kašnjenje ne ponovi u budućnosti.
U znak zahvalnosti za vaše razumevanje, želimo da vas obavestimo da će svaki igrač u narednim danima pronaći mali poklon na svom nalogu. Nadamo se da će vam ovaj gest pomoći da nadoknadite sve nastale neprijatnosti i da ćete moći da uživate u igranju na našoj platformi.
Još jednom se izvinjavamo zbog neprijatnosti izazvanih kašnjenjem u obradi uplata. Želimo vam puno sreće sa dobrotom koju ćete uskoro dobiti i radujemo se što ćemo nastaviti da vam pružamo najbolje moguće iskustvo igranja.
Hvala vam na kontinuiranoj podršci i razumevanju.
S poštovanjem,
Scatterhall / Spinpirate
Dear thomash95,
We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.
We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.
However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..
As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.
Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.
Thank you for your continued support and understanding.
Sincerely,
Scatterhall / Spinpirate
Dragi thomash95,
Možete li da nam kažete da li je povlačenje već obrađeno? Hvala vam.
Dear thomash95,
Could you please advise if the withdrawal was processed already? Thank you.
Isplata je još uvek na čekanju, odmah ću vas kontaktirati ako ovo ima drugačiji status.
Hvala vam puno na pomoći i saradnji.
Srdačan pozdrav, Thomas h.
Payout is still pending, I will contact you immediately if this has a different status.
Thank you very much for your help and cooperation.
Kind regards, Thomas h.
Auszahlung ist noch Pending , ich melde mich sofort wenn dieses einen anderen Status hat.
Danke sehr für ihre Hilfe und Mitarbeit.
Mit freundlichen Grüßen Thomas h.
Savršen. Strpljivo ću čekati pozitivne vesti.
Perfect. I will be waiting for positive news patiently.
Zdravo, dobar dan, nažalost moja isplata je još uvek u tranzitu i još uvek nije poslata na moj bankovni račun, ne mogu da zahtevam dalju isplatu jer je ova isplata još uvek na čekanju ili na putu, pa blokira drugu isplata koju želim da zatražim ,
jedina stvar koju mogu da uradim je da otkažem ovo povlačenje i napravim novo ili će se scatterhall pobrinuti za to i ručno obraditi povlačenje,
Nadam se da će problem uskoro biti rešen
hvala i dobro veče
Srdačan pozdrav
thomas h
Hello, good day, unfortunately my payout is still in transit and it has not yet been sent to my bank account, I can't request any further payout because this payout is still in the queue or on the way, so it blocks the other payout that I would like to request ,
the only thing i can do is cancel this withdrawal and make a new one or scatterhall will take care of it and process the withdrawal manually,
I hope the problem will be solved soon
thank you and have a good evening
Best regards
thomas h
Hallo Guten tag, leider ist meine Auszahlung noch auf Transit und diese wurde noch nicht auf mein Bank Konto gesendet, ich kann auch keine weiter auszahlung beantragen da diese Auszahlung noch in der warteschleife bzw. unterwegs ist somit blockiert es die anderen auszahlung die ich beantragen möchte,
das einzigste was ich machen kann ist diese auszahlung abzubrechen und eine neue zu stellen oder SCatterhall kümmert sie darum und bearbeitet die auszahlung manuell,
ich hoffe das problem wird bald gelöst
danke und einen guten abend
Mit freundlichen Grüßen
Thomas h.
Dragi igrači,
Nadamo se da će vas ova poruka dobro naći. Sa žaljenjem vas obaveštavamo da smo primetili da su plaćanja i dalje zaglavljena na NodaPai-u. O ovom problemu smo obavešteni tek u četvrtak kasno popodne i pokušavamo da kontaktiramo NodaPai da bismo ga rešili. Nažalost, do sada nismo uspeli da dođemo do njih.
U međuvremenu, želimo da vas obavestimo da će Live Chat od danas pa nadalje rezervisati dobrote na račune igrača (jedan dobar po nalogu na čekanju). Ako ste bili pogođeni ovim problemom i još uvek čekate svoju poslasticu, kontaktirajte Live Chat o tome.
Razumemo koliko ova situacija može biti frustrirajuća i cenimo vaše strpljenje i razumevanje dok radimo na rešavanju ovog problema. Hvala vam na kontinuiranoj podršci, a mi ćemo vas obaveštavati o napretku ovog pitanja.
Srdačan pozdrav,
Scatterhall / Spinpirate
Dear players,
We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.
In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.
We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.
Best regards,
Scatterhall / Spinpirate
Hvala vam, timu Scatterhall kazina , što ste obezbedili ažuriranje. I dalje se nadamo da će problem biti brzo rešen, s obzirom na sve veći broj pritužbi koje se svakodnevno primaju.
Dragi thomash95 ,
Možete li da nam kažete za koji način plaćanja ste se odlučili?
Thank you, team at Scatterhall Casino, for providing an update. We remain hopeful that the issue at hand will be resolved promptly, given the increasing number of complaints being received each day.
Dear thomash95,
Could you please advise which payment method you have opted for?
Zdravo, dostupan je samo jedan način plaćanja i ne mogu da biram kog i kog provajdera da koristim za ovo, nemam uticaj na ovo
Kao što vidite koristio sam BANKOVNI TRANSFER.
Mnogo vam hvala. Srdačan pozdrav
thomas h
Hello, there is only one payment method available and I cannot choose which and which provider to use to do this, I have no influence on this
As you can see I used BANK TRANSFER.
Thank you very much. Best regards
thomas h
Hallo es ist nur eine auszahlungsmethode verfügbar und ich kann nicht aussuchen mit welcher und mit welchem Anbieter das geschehen soll dazu habe ich kein Einfluss
Wie sie sehen habe ich BANK TRANSFER benutzt.
Danke sehr mit freundlichen Grüßen
Thomas h.
Cenimo ažuriranja i prihvatamo da rešavanje problema sa dobavljačem plaćanja može predstavljati izazov za kazino. Međutim, naš je stav da igrači ne bi trebalo da čekaju više od mesec dana da dobiju svoje dobitke. Kao rezultat toga, daćemo kazinu još nedelju dana da popravi situaciju. Ukoliko do utorka sledeće nedelje (11. aprila) od igrača ne dobijemo potvrdu da su primili sredstva, sve žalbe koje su u toku biće označene kao nerešene. Kazino će imati priliku da ponovo otvori ove slučajeve kada problem bude rešen. Nadamo se da će rok od nedelju dana biti dovoljan da sva povlačenja budu uspešno obrađena. Molimo igrače da nas obaveste ako dobiju sredstva do utorka. Hvala vam na strpljenju i saradnji.
We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation.
Zdravo dragi tim, odmah ću vas obavestiti ako sam primio novac!
Želim vam srećne praznike i lepe sunčane dane. Hvala vam puno i sa srdačnim pozdravom
thomas h
Hello dear team yes I will inform you immediately if I have received the money!
I wish you a happy holiday season and nice sunny days. Thank you very much and with kind regards
thomas h
Hallo liebes Team ja ich werde ihnen sofort mitteilen falls ich das Geld erhalten habe!
Ich wünsche ihnen ein gutes frohes Fest und schöne Sonnige Tage danke sehr und mit freundlichen Grüßen
Thomas h.
Hvala vam puno, thomash95, na lepim rečima. Srećna praznična sezona i tebi. Proveriću ponovo sa vama u utorak.
Thank you very much, thomash95, for your kind words. Happy holiday season to you too. I will check back with you on Tuesday.
Zdravo, dobar dan, želim da potvrdim da još nisam dobio sredstva
Srdačan pozdrav, Thomas h
Hello, good day, I would like to confirm that I have not yet received the funds
Kind regards, Thomas h
Hallo guten Tag ich möchte ihnen bestätigen das noch kein Eingang der Gelder bei mir angekommen ist
mit freundlichen Grüßen Thomas h
Na žalost, izgleda da pitanje kašnjenja plaćanja nije rešeno. Uprkos tome što smo priznali da kazino možda nije u potpunosti kriv, primili smo izveštaje od nekoliko igrača koji ukazuju da dobavljač plaćanja nije svestan problema. Štaviše, nismo primili nikakva ažuriranja od kazina o ovom pitanju. Kao rezultat toga, odlučili smo da zatvorimo sve nerešene žalbe kao nerešene.
Razumemo da ova odluka može biti nezadovoljavajuća za igrače koji čekaju svoje dobitke, ali se nadamo da će to podstaći kazino da preduzme akciju. Nadamo se da će smanjenje rejtinga kazina, kao rezultat ovih nerešenih slučajeva, poslužiti kao motivacija da izvrše neophodne promene. Kazino može zatražiti da se žalba ponovo otvori u budućnosti ako je proces povlačenja fiksiran. U međuvremenu, pozivamo kazino da obavesti svoje igrače o problemu povlačenja i da marljivo radi na pronalaženju alternativnih načina plaćanja za svoje klijente.
Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.
We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
