Dobro jutro tebi Ricardo1,
Hvala vam što ste se javili, izvinjavam se ako je došlo do nesporazuma u gornjoj komunikaciji.
Andreju smo prosledili relevantne podatke o računu, kako bismo pokazali da ne samo da ste otkazali isplatu (koja je iznosila 7.000 evra, a ne 9.000 evra koliko je traženo), već ste izvršili još dva depozita na račun pre "zamrzavanja" računa. .
Kako imamo informacije i dokaze za pohranu igre i depozita, koji suprotstavljaju vašim tvrdnjama da čekate povlačenje, nećemo preduzimati nikakve dodatne korake u smislu obezbjeđivanja sredstava koja ste igrali u gostima.
Ovi snimci ekrana su dostupni i za vaš uvid, ako vam zatrebaju pri traženju pravnog savjeta.
Budući da detaljno opisuju igru na vašem nalogu (kao što je IP adresa, prijava, korišćeni uređaj, kartice koje se koriste za depozite i tako dalje) u okviru sesija, što bi bilo pokriveno našim odredbama i uslovima o uslovima igranja i bespovratne opklade.
Obavijestite me ako vam zatrebaju ovi detalji, inače bih smatrao da je ovo pitanje zatvoreno s naše strane.
Zelim vam ugodan dan i sve najbolje u Novoj godini.
pozdrav,
George
Good morning to you Ricardo1,
Thank you for getting in touch, I am sorry if there has been any misunderstanding in the above communication.
We have forwarded the relevant account details to Andrej, to show that you not only cancelled the withdrawal (which was for €7,000, and not the €9,000 as claimed), you also made two further deposits on the account before "freezing" the account.
As we have the information and evidence to back up the play and deposits, which counter your claims of waiting for a withdrawal, we will not be taking any additional steps in terms of providing you with funds which you have played away.
These screenshots are available for your perusal as well, should you need them in seeking legal advice.
As they detail the play on your account in significant detail (such as IP address, log-in, device used, cards used for deposits and so on) within the sessions, which would be covered in our terms and conditions on terms of play and non-refundable bets.
Please let me know should you need these details, otherwise I would consider this matter as closed from our side.
Wishing you a great day, and all the best for the New Year.
Regards,
George
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