Zdravo kazino guru
Želeo bih da se žalim na ovaj kazino jer su me prevarili za 500 EUR
Tamo sam verifikovao račun i izvršio jednokratnu uplatu od 215EUR 24.08.24. Moj poslednji bilans je bio skoro 500EUR. Kada sam tražio isplatu tražili su mi fotografije kartice koje sam im dao, međutim račun je već zatvoren kada su tražili ove fotografije.
Razlog zatvaranja računa bila je ova tačka njihovih uslova
"13.4. U slučaju bilo koje sumnjive transakcije/e, kompanija zadržava pravo da suspenduje ili blokira račun igrača i zadrži sredstva kako to može zahtevati zakon. Ili nadležni organ."
Uplatio sam samo 1 depozit ovom kazinu i to je urađeno karticom na moje ime, pa kako to može biti sumnjiva transakcija??
Želeo bih da napomenem kako ovaj kazino postupa sa ličnim podacima jer kada su mi poslali mejl sa zahtevom za fotografije kartice, poslali su nekom drugom detalje kartice kao prilog, srećom on je pokrio neke brojeve svoje kartice. Ovo je kazino kome se ne može verovati ako čak ni ne štite podatke svojih klijenata...
Hi Casino Guru
I would like to made a complain about this casino because they scammed me for 500EUR
I had verified account there and made single deposit of 215EUR on the 08.06.24, My last balance was almost 500EUR, When I requested withdrawal they asked me for card photos which I provided them, however account got closed already when they requested this photos.
The reason of account closure was this point of their terms
"13.4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority."
I only made 1 deposit to this casino and It was done by card under my name so how it can be suspicious transaction??
I would like to mention how this casino handle personal data because when they sent me an email with request of card photos, they sent someone else card details as attachment, luckily he covered some numbers of his card. This is casino can't be trusted if they don't even protect data of their customers...
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