Zdravo Guru stručnjaci,
Bio sam u procesu verifikacije svog naloga i dostavio sam potrebne dokumente, uključujući ličnu kartu, račun za komunalne usluge i selfi sa ličnom kartom. Nakon toga, kazino je zatražio dodatni dokaz adrese. Nakon što sam podneo drugi račun za komunalne usluge prema zahtevu, neočekivano su mi zatvorili nalog.
Kazino komunicira isključivo putem e-pošte, ali nije naveo nikakve posebne razloge za zatvaranje naloga. Ispod je njihov najnoviji odgovor:
„Poštovani kupče,
Vaš nalog je zatvoren radi dalje istrage.
Čim budemo imali rezultate, bićete obavešteni.
Nismo u mogućnosti da pružimo približan vremenski okvir."
Igrao sam slotove, koristio sam bonus na prvi depozit u kazinu i ispunio sve uslove za klađenje.
Veoma bih cenio vašu pomoć u rešavanju ovog problema.
Hello Guru experts,
I was in the process of verifying my account and provided the required documents, including my ID, a utility bill, and a selfie with my ID. Subsequently, the casino requested additional proof of address. After I submitted a second utility bill as requested, they unexpectedly closed my account.
The casino communicates exclusively via email but has not provided any specific reasons for the account closure. Below is their most recent response:
"Dear Customer,
Your account is closed for further investigation.
As soon as we have the results, you will be notified.
We are unable to provide an approximate timeframe."
I have been playing slots, used the casino’s first deposit bonus, and completed all wagering requirements.
I would greatly appreciate your assistance in resolving this issue.
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