Draga murana58,
Pregledao sam dokaze koji podržavaju odluku kazina. Nažalost, nakon detaljnog ispitivanja svih relevantnih informacija i dokaza, ovu žalbu odbijamo kao neopravdanu. Odluka je zasnovana na kršenju odredbi i uslova kazina, kao i uslova bonusa. Konkretno, zloupotreba više naloga kreiranih u bliskom nizu, nepogrešivo povezanih preko iste IP adrese, tražeći identične bonuse i angažovanje u sličnim obrascima igranja u istim igrama, ukazuje na nameru da se iskorišćavaju kazino bonusi. Kazino održava strogu politiku u vezi sa takvim slučajevima, a njegove radnje su u skladu sa odredbama i uslovima navedenim u e-poruci kazino tima koji vam je poslat.
Pod ovim okolnostima, neću moći da vam dalje pomognem i ova žalba će sada biti odbijena. Kazina imaju veoma strogu politiku u vezi sa slučajevima više naloga koji su korišćeni na ovaj način.
Ako niste zadovoljni našom odlukom, slobodno se obratite organu za licenciranje kazina, koji je u ovom slučaju Gaming Curacao, na complaints@gaming-curacao.com i podneti im žalbu. Obavestite me kako su odgovorili na michal.k@casino.guru
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali nemojte oklevati da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Dear murana58,
I have reviewed the evidence supporting the casino's decision. Unfortunately, after a thorough examination of all pertinent information and evidence, we are declining this complaint as unjustified. The decision is based on a violation of the casino's terms and conditions, as well as bonus terms and conditions. Specifically, the misuse of multiple accounts created in close succession, unmistakably connected through the same IP, claiming identical bonuses, and engaging in similar gameplay patterns in the same games, indicates an intention to exploit the casino bonuses. The casino maintains a stringent policy regarding such cases, and its actions align with the terms and conditions outlined in the email from the casino team that has been sent to you.
Under these circumstances, I will not be able to help you further, and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way.
If you are not satisfied with our decision, you are free to contact the casino licensing authority, which in this case is Gaming Curaçao, at complaints@gaming-curacao.com and submit a complaint to them. Please let me know how they responded at michal.k@casino.guru
I am sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Michal
Casino Guru
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