NaslovnaPritužbeShinQueen Casino - Igračev pokušaj povlačenja je odbijen.
ShinQueen Casino - Igračev pokušaj povlačenja je odbijen.
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Iznos:
13.000 $
ShinQueen Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Kazina sa indeksom sigurnosti ispod proseka obično imaju nepovoljan ratio broja posetilaca i relevantnih pritužbi koje podnose igrači. To znači da je ovaj kazino verovatno nepravedno postupao prema nekim igračima u prošlosti.
Poslato:
22/02/2024
|
Slučaj je zatvoren : 26/02/2024
Slučaj je zatvoren
Naša presuda
Drugo
ODBIJENO
Rezime slučaja
pre 8 meseci
Prevod
The player from Japan had won $13000 on Queen Casino's games using cash. However, his attempts to withdraw were refused. Despite the completion of KYC verification, his account was locked and he was told to wait for an email. The player later admitted that his gambling activity might have violated the casino's terms of use and requested the complaint to be deleted. Consequently, the complaint was closed as per the player's request.
Igrač iz Japana je osvojio $13000 na igrama Kueen Casino koristeći gotovinu. Međutim, njegovi pokušaji da se povuče odbijeni su. Uprkos završetku KIC verifikacije, njegov nalog je zaključan i rečeno mu je da sačeka e-poštu. Igrač je kasnije priznao da je njegova aktivnost kockanja možda prekršila uslove korišćenja kazina i zatražio je da se žalba izbriše. Shodno tome, žalba je zatvorena na zahtev igrača.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Kada ste pokušali da podignete ove dobitke?
Da li ste ranije izvršili uspešna povlačenja?
Možete li, molim vas, pojasniti kada je tačno vaš nalog bio ograničen?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear hati1029,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When did you attempt to withdraw these winnings?
Have you made any successful withdrawals before?
Could you please clarify when exactly was your account restricted?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Normalno, mogao sam samo da podignem novac, ali zamolili su me da napravim selfi fotografiju, fotografiju da dokažem svoj identitet i parče papira sa datumom i vremenom ispisanim na njemu.
Kada sam odmah napravio selfi i kontaktirao podršku, moja fotografija je prihvaćena i rečeno mi je da sačekam dalji pregled povlačenja.
Nakon toga
22. februar u 19.13 časova
Povlačenje je otkazano.
Takođe, 3.000 dolara koji su bili na bilansu u to vreme
Uprava je odgovorila da je zaključana i da je u toku.
I sledećeg dana, 23. februara, zbog kršenja uslova.
Povlačenje 10.000 USD + stanje od 3.000 USD
Konfiskovala ga je nova uprava Kueen Casina.
Nakon toga, poslao sam imejl podršci i zatražio detaljno objašnjenje, ali to je bilo kršenje uslova.
Primio sam e-poruku u kojoj se traži da pročitam uslove i odredbe i da se ova odluka ne može poništiti.
U najmanju ruku, ne sećam se da sam pravio bilo kakve opklade koje krše pravila, a kada sam tražio od podrške da mi kaže ID igre koji krši pravila, rečeno mi je da ne mogu da mi daju ID igre ili bilo šta slično to.
Kao i kada ste do sada mogli da podignete novac, nema nelegalnih opklada, a pošto je u pitanju keš igra, nema uslova vezanih za bonus.
Veoma sam sumnjičav prema ovome jer to samo zvuči kao izgovor da ne želim da podignem veliku količinu novca.
Preduzmite mere.
Ako je potrebno, možete komunicirati i sa upravom i slati sadržaj e-pošte.
child
Hello, Christina
Thank you for your response.
First, let me explain in detail.
Registered at New Queen Casino on January 26th
KYC authentication has also been completed.
Then repeat deposits and withdrawals.
$1900 on February 11th
$3000 on February 16th
$1700 on February 17th
Withdrawal has been completed.
The problem was
I made a withdrawal of $10,000 on February 22nd.
Normally, I could have just withdrawn the money, but I was asked to take a selfie photo, a photo to prove my identity, and a piece of paper with the date and time written on it.
When I immediately took a selfie and contacted support, my photo was accepted and I was told to wait for a further withdrawal review.
after that
February 22nd at 7:13pm
Withdrawal has been cancelled.
Also, the $3,000 that was in the balance at this time
The management replied that it was locked and under review.
And on the next day, February 23rd, due to violation of terms and conditions.
Withdrawal of $10,000 + balance of $3,000
It was confiscated by the new Queen Casino management.
After that, I emailed support and asked for a detailed explanation, but it was a violation of the terms and conditions.
I received an email asking me to read the terms and conditions and that this decision cannot be undone.
At the very least, I don't remember making any bets that violate the rules, and when I asked support to tell me the game ID that violates the rules, I was told that they couldn't give me any game IDs or anything like that.
Just like when you were able to withdraw money up until now, there are no illegal bets, and since it is a cash play, there are no bonus-related terms and conditions.
I am very suspicious of this as it just sounds like an excuse for not wanting to withdraw a large amount of money.
Please take action.
If necessary, you can also communicate with the management and send the contents of emails.
Razumem. Sada ću zatvoriti ovu žalbu prema vašem zahtevu. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
I understand. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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