Zdravo Tomas,
Imajte na umu da smo više puta komunicirali sa igračem o tome da njegov zahtev za povlačenje nije potpun.
Čini se da igrač traži povlačenje putem naše blagajne, kao što bi trebalo da bude, ali ne daje sve potrebne detalje da bismo mogli da obradimo njegovo povlačenje.
Želeo bih da uverim igrača da nemamo nameru da zadržimo povlačenje od 406 evra. Svakog dana rado obrađujemo hiljade evra za isplate.
Sada smo vratili stanje na gotovinski saldo igrača kako bi on mogao ponovo da zatraži povlačenje sa svim potrebnim detaljima.
Takođe predlažem igraču da pregleda proces koji preduzima da bi zatražio povlačenje na našoj blagajni kako bismo mogli da ga vodimo u skladu sa tim.
Pozdravi,
Pavle
Hello Tomas,
Please note that we have been in communication with the player for numerous times about his withdrawal request not being complete.
The player seems to be requesting the withdrawal via our cashier, as it should be, but he is failing to provide all the necessary details for us to be able to process his withdrawal.
I would like to assure the player that we do not have any intention to withhold a €406 withdrawal. We happily process thousands of euros in withdrawals every day.
We have now sent the balance back to the player cash balance so he can re-request the withdrawal once again with all the details required.
I also suggest the player to screen record the process he is taking to request the withdrawal on our cashier so we could guide him accordingly.
Regards,
Paul
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