Zdravo, CasinoGuru tim, želeo bih da tražim vašu pomoć ovde. Moje korisničko ime na Shuffle platformi je Theresa. Nažalost, moj nalog je zaključan i ne mogu da se prijavim. Unutra je još uvek 0,12 ETH. Razlog za zaključavanje mog naloga je sledeći:
„Hej, Tereza (ili Preston, ili bilo koji broj drugih korisničkih imena koje koristite) – nemam nameru da isključujem tebe i tvoje naloge ovde, tako da sam ograničen u tome koliko ću javno podeliti, ali do sada smo identifikovao izuzetno veliki broj naloga koji:
koristite isti uređaj i IP adresu
kladite se na ista tržišta sa istim obrascima klađenja
KIC sa informacijama koje očigledno nisu pravo vlasnika naloga
U skladu sa našim uslovima korišćenja usluge:
3.4. Dozvoljeno vam je da imate samo jedan Shuffle nalog. Ako pokušate da otvorite više od jednog Shuffle naloga, svaki ili svi takvi nalozi mogu biti blokirani, suspendovani ili zatvoreni, a svi iznosi pripisani tim računima će biti zamrznuti i mogu biti oduzeti.
Kao što smo ranije spomenuli putem podrške; ako nastavite da otvarate naloge, mi ćemo nastaviti da ih zatvaramo. Ne bismo to uradili osim ako nemamo dokaze van razumne sumnje da su ovi nalozi u vlasništvu iste osobe i da zaobilaze naše Uslove korišćenja usluge. Prestanite da gubite podršku i vreme zajednice; upozoreni ste više puta."
Mogu li ti još nešto pomoći?
Potvrđujem da koristim VPN, ali je u podržanom regionu, a ne u ograničenom. Imam samo jedan mobilni telefon i jedan računar kao svoje uređaje. Strategija klađenja koju koristim, dopunjavanje opklade ako je pred gubitkom, može biti slična onoj kod mnogih drugih igrača. Konačno, u vezi sa pitanjem identiteta, Shuffle potpuno nije uspeo da potvrdi moj identitet pre nego što je tvrdio da je lažan. Verujem da nisam prekršio nijedan ozbiljan uslov koji bi opravdao zamrzavanje sredstava na mom računu.
Hello, CasinoGuru Team, I would like to seek your assistance here. My username on the Shuffle platform is Theresa. Unfortunately, my account has been locked, and I am unable to log in. There is still 0.12 ETH inside. The reason for locking my account is as follows:
"Hey, Theresa (or Preston, or any number of the other usernames you use) - I have no intention of doxxing you and your accounts here, so I'm limited in how much I'll share publicly, but so far we have identified an exorbitantly high number of accounts who:
use the same device and IP
bet the same markets with the same betting patterns
KYC with information that is quite obviously not the real account owner's
As per our Terms of Service:
3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended, or closed, and any sums credited to those accounts will be frozen and may be deducted.
As we have mentioned via support previously; if you continue to open accounts, we will continue to close them. We would not do this unless we had evidence beyond a reasonable doubt that these accounts are owned by the same person and are circumventing our Terms of Service. Please stop wasting support and the community's time; you've been warned multiple times."
Is there anything else I can assist you with?
I acknowledge that I use a VPN, but it is in a supported region, not a restricted one. I have only one mobile phone and one computer as my devices. The betting strategy I use, replenishing a bet if it is about to lose, may be similar to that of many other players. Finally, regarding the identity issue, Shuffle completely failed to verify my identity before claiming it is false. I believe I did not violate any serious terms that would justify the freezing of funds in my account.
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